Best Buy – SW Las Vegas

They don’t even carry 2.5mm audio cables and a great many other things that an electronics store should carry in stock. Lame… wish there were more Fry’s locations in Las Vegas.

Good to know its not just me.
It always amazes me how many employees are just mulling about at this store, none of which will lift a hand to provide any service.
Kudos to the guy at the security podium for saying hello but that’s where the love fest ends.
My first purchase here was an MP3 player which I returned since the Associate who helped me pick it out volunteered information that wasn’t even close to accurate.
My next purchase an entertainment center which I needed to be «smart» since I don’t have a «smart» tv. This time it cost me $ 800 to realize that once again the associate sold me a bill of goods that wasn’t close to accurate. Luckily for me, he owned up to his sale and after 2 more trips and some help from a manager I was actually given a plug-​in faub which essentially upgraded the system to be «smart». Not exactly what I wanted but it was a fix.
My last trip was using their website and purchasing a desktop. My goal was to upgrade the system with compatible ram, a monitor, external drive and a printer. As I stood in line to take delivery of my system the clerk there was on the phone. There was literally no one else in the pick up line yet 10 minutes ticked by with this clerk still on the phone. I was amazed at just how many other employees either passed me by or were engaged in conversations with each other while I waited and waited on this ONE guy.
Eventually I got the attention of the pick up clerk and with him still on the phone, he motioned for my receipt. He literally waved his fingers in the air like a mime. I handed him my printed receipt, he got my computer, and dropped it on the counter. Still on the phone he handed me a paper to sign and without missing a beat waved a hand at me as if to say thank you for coming.
Not the best start to my experience, but hey, I still need a few extra items. As I make my way further into the store I run into an employee, and I ask her who I should talk to about buying some upgrades. She points to the guy on the phone at the counter I just left. Umm yeah, I have no clue how to mime «printer». Its time to cut my losses. I head right to the returns desk. A few minutes later I am on my way to Frys a few exits away where I should have started.
Now I know better. I literally have to pass this Best Buy every time I head over to Frys and I can’t help but wonder if they may be better now. Should I try just one more time. Nah.
Thankfully not all Best Buys are alike, unfortunately the Maryland location which has always been kind to me is now too far.

Great customer service from Jonathan at this location, answered all questions, very thorough and made my shopping experience pleasant. Customer service pin: 1044−053−13 016

Horrible customer service. Was there earlier, I spent 20 plus minutes in the laptop area and not ONE person helped me or another guy that was with his kid. So I went to the one in Henderson and bought a laptop and camera there instead. I experienced the same thing 4 years ago when I bought my last laptop thinking things have changed. Nope. They had 13 people at the front tvs, 2 were helping people. They need to restructure their service layout and such.

I’m extremely disappointed with the store. their customer service is very poor and nobody ever pick up the phone. Always gives me the runaround every time I call. I was on hold for 10 minutes today and the person hung up on me. Definitely try avoiding going to this particular Best Buy location.

Had an awesome experiece duty my hunt for a laptop., i got help from paul he knows alot about laptops and give us a good explanations about what to buy and what to look for. They have a great price matchings too., and the store manager is awesome., k

TJ took care of us with laptop update… great customer service. Had to go back and get some things done, no wait and he was on it quick as always. Thanks TJ.

So many options to get for certain electronics. Huge selection of dvd’s, video games, tv’s, conputers and much more. The salesmen are very helpful and know their stuff. It gets alittle crazy here on sale season. The store is huge. And its also in a great shopping center where you can buy almost anything you need for your home. Food, clothes, home goods and plenty of banks in the area as well.

We’re witnessing the deterioration of the electronics store at an alarming pace. Comp Usa and Circuit City fell yet I’m guessing we’re about 3 to 5 years from seeing Best Buy collapse.
This particular location has surpassed the mediocrity of the Summerlin location and has become nothing more to me than an Amazon showroom. If you’re smart with your money, open that Amazon app, look up everything you are considering purchasing and then either 1) hope you get find someone competent enough to do a price match or 2) just order it from Amazon and stop supporting this business.
Other reviewers are dead-​on about the phone lines, you have about as much chance of getting someone on the phone as you do getting competent help in this store. I can’t count how many times I watched 3 or 4 employees standing around chatting, or dealing with poor attitudes at checkout (or in «customer service»).
Amazon is thriving because of stores like this, and specifically locations such as this. Thank you for helping be the showroom for my online purchases.

I have recently bought electronics here from my Samsung phone to a 65″ TV. I am always very satisfied with my service and the associates I meet. They never fail me and the Black Friday sales this week are Great! Shout out to Paul and Collin for helping us buy 2 TVS today!

SHOPPERS BEWARE!!!
Best Buy recently changed their return policySeptember 1^st. If you pay with cash and return something guess what? You have to wait for a check in the mail. Debit card? 3 – 5 days for them to give it back to you. They will not issue an cash back regardless of payment type or situation.
I could understand if it was a check but cash payment and a check in the mail? Are you serious? Best Buy you just lost a customer not only for your new shitty policy but also because of the way it was handled.

My son achieved his Honor Roll grades and as an early Christmas present I agreed to get him the long awaited just released for sale to the public… PS4 Playstation Bundle with Call Of Duty Black Ops 3.
This Best Buy store is conveniently located off the 215, So. on Rainbow.
They had what he wanted in stock, front & center on a table as soon as we walked through the front doors. It was an easy find, as some Best Buy stores were already sold out!
While we were there, my son wanted to look at monitors, professional gaming controllers & headsets, and Kontrol Freeks; which are all gaming related products. Collin was the sales associate who was available to steer us over to these products. Although these gaming accessories will have to wait until Santa flies into town; we have a better understanding of these four products thanks to Collin’s familiarity with Best But product lines. The checkout and warranty process was quick & professional, again thanks to Collin.
Best Buy offers a Rewards program that is easily redeemable with coupons emailed to customers.
This Rainbow/​215 Best Buy location will be the new go to store for my son and I due to exceptional customer service, convenient location, and well stocked inventory.
35 Days til Christmas :-)
See 4 photos below…
Unilocal 300 CHALLENGE 2015: #256

Every time I try to shop or call Best Buy I remember that Amazon is the way to go… Funny how the Internet seems to have better customer service than The actual store… Nobody ever pics up the phone.

Customer service is not good here. It’s pretty hard to find assistance at this location even on a slow night and when you do find assistance they aren’t usually that friendly.
Yes, the store in itself looks clean but the bathrooms are gross. There was toilet paper all over the seats and the floor. On my way out of the dirty restroom I noticed the manager bathroom checklist and it looked like no one had checked on the bathroom the last 7 hours on a Sunday night. Yuck.

Went in a few days ago to buy a TV…
Was helped by a friendly sales associate and got everything I needed, helped me apply for a Best Buy credit card and got us the delivery order for two days later «today».
Was NEVER called or for our appointment window so I decided to give the store a call to see what’s the matter… they basically said it was rescheduled for Friday… But I didn’t reschedule anything.
I hate not getting what I pay for when it is agreed upon with DOCUMENTATION. Not to mention it’s extremely irritating for a store manager to hang up on me after «helping» me.
Had to call the delivery company and they finally scheduled my «new» delivery date…
If a customer is giving you $ 2000.00 for a product you better do what you said to the T.
Never gonna have anything delivered from Best Buy. Just find your own way to get it delivered.

I have shopped with Best Buy and bought numerous items over the years. I recently went in to purchase a new television and received exceptional service from Brandi. I was having some difficulty getting someone to help me. Brandi noticed I was pacing and looking for some assistance. She had already clocked out and was headed home — when she decided not to leave me hanging. She helped me select the perfect TV to fit my particular size requirements and needs. Being a Samsung expert, she was also able to steer me away from a brand that was not going to offer what I was looking for. She wasn’t pushy, but she was extremely knowledgable. I truly appreciate that she stuck around to help me — and did it all on her own time! That is meant by going above and beyond, and this is what exceptional customer service looks like.
Thank you Brandi. I love my TV — you were right.

We were on that side of town and stopped into this location for a quick stop in.
Just like most of the other Best Buys, the layout is the same. It’s open floor plan and tall ceilings make everything seem familiar. There weren’t too many people around to help us what we were looking for. Usually that isn’t the case.
Unfortunately on this day there was an awful stench throughout the store. I couldn’t even finish shopping because it made me nauseated.
I think I’ll stick to my other location. This one just doesn’t sit well with me.

Stay away!!! Can’t believe how bad their customers service !
Two months ago I bought a receiver from best buy.
After using it for only one month the receiver stopped working. I Went back to exchange for a new one and the representative refused to exchange! They keep saying that I didn’t purchased best buy warranty! It’s only two months after I bought it!!! I never saw a company with this kind of return policy. They giving away only two weeks warranty on their Elctric products.
I will never buy anything again in best buy!

Short and simple
Waited 75 minutes to buy a 16gb memory card because of lazy and under-​informed employees.
Next time I’ll just go to

Seriously, how is this place still in business?
This is the Best Buy that can be found just south of the 215 off of Rainbow Blvd. You’ll find it in that massive shopping area near the Home Depot and Walmart Supercenter.
The building is huge and clean. I went in tonight to get an antenna for my modem. I was referred here by my tech. First of all, why in the blue hell are there so many employees just standing around here b.s.‘ing with each other? There were literally more employees than customers here… by far. Actually, it wasn’t even close. Reminded me of Fry’s Electronics, except with a lot less stock. I wandered around the store a bit but couldn’t find what I was looking for. I came across several employees that saw me and would look away or keep walking. Nice. So I approached a gaggle of them (like 5 or 6) just standing around chit chatting. After a couple of awkward seconds where I couldn’t get one of them to even make eye contact with me, one of them finally said, «Can I help you with something?»
Amen.
Sheesh. Finally, signs of life. I asked where I might find the item.
Guess what?
The don’t carry it. Okay. How do you not carry an antenna for a modem? I thought you were Best friggin’ Buy?
Fine. Do you know where I can find one at nearby?
Guess where he tells me?
«Try Home Depot or Walmart.»
Are you kidding me? Home Depot?
Both Walmart and Home Depot are right there, so I decided to check it out, against my better judgement. Who knows? Maybe they DO have it…
Guess what?
They don’t.
I ended up having to go to Fry’s Electronics to get the item. I am not a huge fan of Fry’s, but after this trip to Best Buy I see that it can be worse.
From what I saw tonight, I’d be shocked if this place was still in business this time next year. It really needs to go the way of Circuit City and Ultimate Electronics.
With «service» like that I will never step foot in this place again.
1 star.