Batteries Plus Bulbs

Replaced key fob. Asked me if I wanted lifetime warranty. No if it will last a year, I’ll be happy. 1 month later they replaced it, no questions asked. Now it’s been a month and it’s dead again. Hesitate to go back even though I know they will replace it but don’t want to keep doing this 12 times to get my year.

Was recommended to try them out when Apple couldn’t help me!!! They were awesome! Super quick! And very professional!!! Will be back. And will be telling all my friends! Ask for Sean! Thanks Sean!!!

I took my iPhone in to get the screen fixed. I left it for an hour and when I came back, the girl told me that the screen she had tried was defective so she needed more time. I came back later that afternoon and picked up my phone. I was having a hard time with the touch screen, so I called and the guy I spoke with told me that he was sorry but that the technician said that there was a problem with the wiring and to bring it back today to the master technician.
I went in today at 1:35 and spoke with the master technician. He took my phone and went in the back and took it apart and came back and told me there was nothing wrong with my phone. He told me to «play with it» for the next few days and if I was still having issues to bring it back. I came home and my husband called me — at least 4 times and I couldn’t hear him but he could hear me. I took the phone back and then was told that it was a «system problem» and my phone was «glitchy» and they sent me on my way… AGAIN.
I went out to the parking lot and tried to make a call and I could only hear if I used my speaker, so I took my phone BACK in and asked to speak to the technician AGAIN. I explained to him that I couldn’t hear through the ear piece and that my phone had worked (I could hear) before I had come in that day. He took my phone AGAIN and told me to come back in an hour.
I again left my phone for an hour. I came back and the one guy told me that the technician said that he was still having the same issues so he was going to try yet another screen on my phone. About 10 minutes later, the technician came out with my phone in pieces and tried the ear piece. He said that he «hadn’t touched those wires» so he didn’t understand how come it wasn’t working. He put on a different screen and the came out with only half of my phone and said that he must’ve torn the wire to the ear piece & front camera. He told me that I could still use my phone but that I had to use a blue tooth or the speaker until he could fix it again. Then he went in the back and put my screen back together & when he brought it back out, the bottom of the screen flickered. He told me that he promised to fix it & the ear piece wire «free of charge».
When I had asked for a refund, he told me that I had to speak to the manager & then asked me what I planned on doing after I got the refund.
I use my phone for work and to not be able to talk on it is incredibly frustrating. I have been in store at least 4 times and spent $ 150 and I still can’t use my phone! This is inexcusable! I’m beyond done dealing with these people!
Thanks for commenting Frank. I came by the store this morning to speak with your manager because I was told he was there on Wednesday morning. He’s not. I would love to call him, but my phone STILL doesn’t work! Also, Sean is the one who broke my phone and when I had asked him if I could speak to a manager, he never once said anything about how he was a manager. I finally spoke with him (after I called — even though I had left a message with the other employees to have him call me) & he got snotty with me. Then he promised to refund my money & fix my phone for free. Call me crazy, but I honestly have ZERO faith in him. I honestly think that they are hoping that I just go away.

I bought a watch battery that died 2 days after it was installed. They told me that it was no longer returnable because I had opened the package. HUH???
How is someone supposed to find out if the battery is good or not without opening the package and installing it?
FOLLOW UP:
I purchased a name brand battery as opposed the their no name one and, I am happy to report that my watch is working perfectly! And, it was almost half the price.
I’ll never go back this this store.

Great people and wonderful service. I purchased a lifetime battery replacement service. When I came in to redeem my replacement, there was no problem. They immediately took care of the replacement and I was on my way.

ordered 4 bulbs online. one bulb defective. called company gave me return label to send back bad bulb. 2 emails and 4 wks. later sent me email of refund $ 2.50 wrong! should have been $ 6.48? called company tells me don’t know what happened but needs to go through manager whose not there? what a lousy company over 4 weeks and still haven’t got my refund? will never use batteries plus bulbs again!!!

I called ahead. They looked up the battery I needed. It was an oddball. He said he had plenty of them. He quoted the price. Drove to the store. I was in and out in three minutes. It’s in a good location. Good customer service. I’m going back.

Heard about this place today after complaining my car remote needed a new battery. I called for directions and headed over. The young man at the desk greeted me and replaced my battery in minutes. This place is awesome!!!

This place is awesome!!! They fixed my phone which was broken pretty bad and were so professional and knowledgeable!!! My phone was back to brand new. But the workers Eddie and Shawn were the best ever and gave excellent customer service and even the owner of the store was exceptional! I felt like family when I was there. I will only go to them for my phone needs and for the best and up to date flashlights plus soo much more. I truly appreciate you all and encourage everyone to come here. You will be so satisfied. THUMBS WAAY UP!!! A++++++++

These guys are great. I have been here a bunch of times with unusual batteries. They seem to carry them all in stock. And they know their stock. This time I came in with a battery from my home alarm. Last time, 5 years ago, I had the alarm company replace it and was out about $ 75 bucks. This time I brought the dead battery in to Batteries Plus, $ 35! I also had blown bulb from a small VERY old lantern. Yup — they had that too. And best of all, I heard an ad on the radio as I was driving in to their parking lot that said mention us and get free batteries. So I walked out with a sleeve of free AA batteries too. The only place to go if you need an odd battery or bulb.

Was able to quickly go in and find a replacement bulb at a reasonable price. The sales lady was friendly and helpful. So much easier to just be able to run in and find exactly what I’m looking for rather than walk through a huge store for one item.

I needed to get a battery pack for my HP laptop computer. I was in and out in about 10 min. talk about great customer service! i will surely be back and recommend to others!!! :)

I went to the jewelry store in the same shopping center to replace batteries in my husbands watch but they were closed so I thought I would try out the battery place and I am so glad I did!!! I have to admit that I was a bit hesitate to try them out since these weren’t cheap watches…
The guy was extremely helpful and had me in and out in minutes! I went home and remembered we had 2 other watches that needed batteries and same thing, these guys were awesome!
While waiting for the 2 watches I was overheard the employees working with other customers and was so impressed with their customer service and professionalism. Definitely using them for all of my battery and light bulb needs :)

Hello Frank,
If your manager «Eddie» is so very eager to communicate with me, then I would respectfully suggest that he puts forth the minimal effort to contact me himself (rather than assign one of his underlings with the task of requesting that I be the one to get in touch with him). I would also sincerely recommend that «Eddie» utilizes the Unilocal message center to send me any personal messages that he wishes to convey… Thank you

Great customer service. So far I’ve been here a few times and the staff is always very friendly. On my first visit I purchased a new cell phone battery because mine was shot. I really like the warranty program and that it is linked to my phone number. So far I’ve had the battery for a few weeks and I’m very happy with it. Not to mention pretty reasonable prices.
I’ve gone back another time looking for something else. They actually didn’t have it (wireless charging dock) but staff was a very friendly & informative. This is definitely my first stop when I need batteries or similar.
The store is very easy to find & get to despite being located on Eastern.

I’ve been getting very stingy with my star ratings lately… but Batteries Plus definitely deserve 4 stars.
I called on Friday afternoon, looking for an external cell phone charger, and an extra cell phone battery for my Galaxy S 3. (My phone’s charging port is broken and WILL not charge at all.)
I spoke to Chris, who told me that yes, they do carry both items that I’m looking for, and that he was there till 8:30pm.
I had a little trouble finding the place, only because I didn’t realize that it was called «Batteries + Bulbs.» After another quick phone call, I found it.
Chris was there, and grabbed the charger and a battery, and opened them to make sure that they both worked.
He asked about the issue with my phone, and mentioned (not a hard upsell, just a mention) that for an extra $ 10, I could get an extended life battery for the phone… which would be PERFECT for my fella, who was going to be at EDC all weekend… better to have an extended life battery than no battery!
Chris gave me a discount, since I bought both items at the same time, and while it was a little spendy, its going to save me from having to get a new phone before my upgrade time.
I highly recommend batteries plus. They were friendly, prices were fair, and they had what I needed.

Quick watch battery replacement! Even on Movado which many places say they can’t do. Good customer service too! A little bit of a wait because they are busy but it’s worth the wait.

I wasn’t too ecstatic about having to buy a new car battery but I was happy they were open early enough for me to stop in.
They are located right off of Eastern and the 215. You can see the front of the store from Eastern so it was easy to find. Parking here isn’t too abundant but since i was there early in the morning, there wasn’t any issue.
They have batteries for every need… watches, laptops, cars, motorcycles and more. Luckily they had the battery I needed for my car. Plus it came with a great warranty that can be used at any Batteries Plus location. I was pleased with that for sure!
Customer service here was good but not great. I wish the man helping me had a little more of a sense of humor. Either he didn’t understand my jokes or he was just ignoring me. Either way,… just humor me and smile at least.
Overall they provided me with what I needed and was happy I was back in a working vehicle.

You know that you have had great customer service when you start raving about an experience buying a car battery. In fact Jay was so helpful that I decided to go back the next day and get another new battery for another car.
They have a great selection of whatever you need, and will clearly explain what is best to fix your problem. There is an option to have them replace your factory batteries with longer lasting bigger charges at reasonable prices.
Check them out if you need a battery for anything!