A-VIP Pet Resort

Despite reading the negative reviews on this establishment I decided to take a leap of faith and try this place out for boarding. I am outraged at the quality of care and service I got. I dropped my white german shepherd here on new years eve and picked him up on Sunday. Here is my experience.
There is literally no point in calling, I called twice daily while we were away and every time I asked them how my dog was doing and they would respond that he is doing very well. They would tell me he ate all his food and is hanging out in the yard. I would ask them if he has diarrhea (White german shepherds are notorious for having very sensitive stomaches thats why he has a special diet) and they would say that his poop is hard and good and there is no need to worry.
Now when I picked him up his leg had a huge bruise and I could still see some fresh and dried blood. The person who is also the owner of AVIP failed to notice it and I had to point it out. The person then offered to rub something on it and my wife who was very upset with this simply walked out with our dog. I understand this is not a five star boarding and lodging place and I understand that dogs can get hurt playing, my biggest issue with this is WHY WAS I NOT INFORMED ABOUT THIS ?? I CALLED THIS PLACE TWICE DAILY. Did they not notice it or were they just lying. Lets just give them the benefit of the doubt and say they did not notice it. My next question would then be why did they not notice it when they were bringing my dog out while he reeked with the stench of dog pee and poop? Why did I have to ask them about the damn bruise? why did they not bring it to my attention? To make matters worse my dog also has terrible diarrhea and he lost a significant amount of weight in just 5 day. WHY WAS I NOT INFORMED THAT MY DOG HAS DIARRHEA WHEN I EXPLICITLY ASKED THEM ABOUT THIS AND WHY WAS I LIED TO? What if he got dehydrated and something had happened. If I was told that he had diarrhea I would have cut my trip short or sent someone to pick him up… I am certain that my dog was not let out at night so he probably pooped where he slept… Putting any animal through this much humiliation is not only wrong but also unethical…
Dear readers please do not gamble with the health and safety of your furry family members by trusting this establishment. Unfortunately I did and I hold myself totally responsible for this. I have him scheduled for a vet appointment tomorrow and I hope he has a quick recovery.
I would never come back to this place again.

I have boarded my dog there the past couple of years over the holidays. He gets nervous when he’s away from me, so I’m not surprised by his weight loss. He barely eats any time he’s boarded anywhere. However, it would be nice if they returned any uneaten food. I gave them extra food and didn’t get any back when I picked him up either time… which I don’t think about until I’m home and it’s too late. If he didn’t eat AND I gave extra, I would expect the leftover food to be returned to me. Other than that, I assume and hope he’s treated well while he’s there. The front office staff is always friendly and the rates are hard to beat.

I LOVE this place! The people are amazing! Facilities great! Play time! Awesome kennels! High quality food! Great hours! Best place I’ve found all around!

I boarded my dog here once and will not return. Prior to boarding, I looked closely at the other unfavorable reviews on this website and tried to be proactive about preventing similar issues. Unfortunately, what others have complained about is true.
I called on the second day to check on my dog and was told he was playing in daycare with the other dogs and was eating and drinking fine. I was surprised to hear he was doing so well because it was his first time in boarding and he is kind of a shy and nervous guy. When I called back 2 days later, I got someone else on the phone who told me my dog hadn’t really been eating and asked if they could give him some wet food. He said they hadn’t already tried wet food because they didn’t know if he had food allergies. But I had WRITTEN down that he didn’t have allergies, and they hadn’t even tried to call me or told me the truth the first time I called. So basically, he went from Thurs — Sun without really eating. This same person told me my dog was happy in his run at the time, but he was supposed to be in doggie daycare with other dogs. He said he didn’t know if he should be in day care and would check on that. So I question how much time my dog actually got out of his run.
I’ll try to give the business the benefit of the doubt on what might have been miscommunication, but the rest of what I found was unacceptable. When I picked up my dog I asked to go see him in his run because I wanted to see if he was comfortable. He was not. He was cowering and lying in what looked to be urine, and didn’t even want to come to me. The chew treats I had left for him to be given every night were still in the bag on the ledge in his run. When we were walking out, I saw the food I had taken for him piled in with the other dogs’ on a cart. I had specifically requested all uneaten treats and food be returned to me, but they had only put 1 of the 2 food bags with his things they had waiting for me up front and were planning on keeping everything else. I assume this served the purpose of making it look like he had eaten as well as padding their food supply.
That was annoying, but the condition of my dog was alarming. I almost gagged on the drive home because of how badly he smelled of urine. I’m sorry, but if he was in doggie day care all day and only his run at night then he should not have been rooting in his own filth. And I would expect that the runs (and him) to get rinsed off when needed. When I measured the food he I could see he had eaten about 2 cups of food over the 5 nights he was there. No wonder his skin was hanging off of him.
But the last straw for me was his skin. The fur on the entire underside of his chin and neck was stained from bloody sores he didn’t have prior to boarding, as were both of his elbows. I can accept that maybe his elbows got scraped from being on cement in the run (even though he is an outdoor dog that sleeps on cement at home all the time without a problem), but not the underside of his chin. I don’t even want to know what irritated his skin so badly that it bled. This picture was taken today (weeks after boarding), and he’s still healing.
This place has a great setup with the indoor/​outdoor runs and play yards. Their prices are reasonable. If I needed to drop my dog off for a day to socialize in doggie day care, I would consider it. But I’ll never board him here again.

Our 2 dogs have stayed here a few times when we leave town. The price is great compared to a lot of other dog boarding places. We’ve never had problems and feel comfortable with our pups staying here.

I’m surprised to read the reviews here, the negative ones. We were really happy with vip. I would put the customer service we received in Las Vegas in two categories… the worst or the best. And this place was some of the best. the young man at the front desk was SO NICE to us. We figured our dog might not eat well while he was there; he has big time separation anxiety, but he seemed well cared for and seemed to bond well with the staff. We were very surprised by the affordable rates. We had a great experience here.

my dogs are there right now while we’re out of the country. i called them today and as usual they were reported as being in good shape and are in day care outside their own run– every day. i’ve been boarding with them for 6 – 8 years. yes, my guys get dirty, they’re dogs! they get dirty every day when i take them to the dog park. they dont eat as much as they normally do when they’re there but it’s insignificant. they’re 55 & 70 lbs and they are well. i’m so sure about there well being that i can post this review before i pick them up later this week. ron & anita u.

Staff is super unfriendly, and heard them yelling and cursing at other dogs in the back, yet the receptionist didn’t care to take action when I heard. Once my dog got home she was extremely dehydrated, almost certain they didn’t give her an ounce of water while she was there.

Found my new place for my yorkies to get groomed. They were able to get me in last minute on a weekend and both my babies were done in under 2 hours! Will be back for sure

I have used this place two times and absolutely love it they treat your dogs great and they even washed the blankets I gave them when I picked up my pets! I’m not sure if they give obedience classes while the dogs are being boarded there but every time I pick up my pets they are much more well behaved. Also the prices are awesome. :)

I will never take my dog here again. I get a call that my dog has a cut and will require sticthes. No staff member knows how my dog got hurt as I guess they dont watch over the dogs in doggie day care. Upon pick up, I get a bill for $ 300. I ask for a break down and the gal at the front proceeds to write numbers on my receipt. Come to find out they charged me $ 30 to just drive my pup to the vet of «their choice.» This was a charge of $ 4.83 a mile to and fro.
I don’t see why I had to pay full price of their boarding fee because of the their neglect. If I wanted my dog safe and unattended to, I would have left my pup at home and had my buddy stop in to feed him while I was away.

After reading the reviews of this boarding facility, I felt comfortable leaving my two babies there for four days. However, after seeing the condition they were in upon pick up, I will never board my dogs here again.
I boarded my two medium sized dogs together for 4 days over the holidays (December 23 – 27). The only request I made was that they be separated during feeding because my older dog is a grazer so my younger dog will eat his food as well. When I made the request, it seemed like there was no problem.
When I picked up my dogs, I was notified of a raw mark on my youngest’s mouth but was reassured that there was nothing to worry about and that it wouldn’t need vet attention. I wish the raw mark was the biggest concern.
Both dogs were COVERED in feces and dirt. It was so thick that it took two baths to really get them cleaned. While bathing, I noticed scratches, cuts & raw marks all over my older dog which were not brought to my attention when I picked them up. Besides these minor marks, he had a HUGE gash in his bottom lip that was bleeding & scabbed up cuts under his neck. He was so thin that he didn’t look like he had eaten in days.
Beside the raw mark on her mouth, my youngest also had a scabbed cut above her eyebrow, raw marks on her paws & a bumpy rash on the side of her face.
Both dogs’ nails were so short that they continue to bleed 3 days after pick up.
When I called to address my concerns, the owner stated that «they were really active» & that «those type of dogs are typically more active than others» (both dogs are pit mixes). When I asked about the feces & dirt, he said they should have been cleaned before being returned and offered a refund for the amount of two baths. When I asked about the weight of my dog, he mentioned that requests to feed dogs separately are a «big pet peeve» of his but that someone did indeed watch my dogs eat. The gash in the lip & scabbed cuts are still a mystery.
I understand that dogs become depressed or have separation anxiety which will cause them to lose weight. However, my dog was skin & bones and was so weak he couldn’t even walk up the stairs which was never an issue before.
I was hoping to get an explanation of the care of my dogs while they were there, but instead it was immediate defense and no sympathy. I will never board my dogs here again.

Dear animal lovers,
Please if you love you dogs do not take your family member to this place. Their suits are not suits. They do not feed our little doggie at all. Food was provided as well as instructions of what to feed him. My dog lost weight in three days. I will report this place to humane society and the better business Animal cruelty should not be allowed. I feel awful for paying these people to be cruel to my dog.

I left my two boston terriers there for a week. They had a blast! Staff was awesome! Very friendly and trust worthy. When I picked up my dogs they looked a little skinnier and one had diarrhea for a few days but my vet says that is not unusual due to a new exciting environment and change in eating habits/​schedule. She was just fine.
I would not hesitate to leave them here again and would recommend for anyone who loves their pups.

I wanted to give it 4.5 starts but didn’t know how. I liked this place. They first of all reassured me that they would take care of my dogs which is very comforting to me. So I give them a 7 for customer service. We especially were happy when we came to visit our dogs the next day and they appeared very happy and didn’t seem like they were missing us at all which I think is what most people want from there dogs stay. They also loved Alex one of the staff which was very reassuring for us. As for the kennels I liked them but wished they would of appeared as they did in the pictures with cots and fresh paint on walls. For the kennels themselves I give a 6.

I love A-​VIP. We’re local to Las Vegas and we’ve boarded our Yorkie here probably 15+ times in the last 2.5 years. We’ve boarded there for quick overnight trips as well as up to a week at a time. The location is nice since its on the way to the airport.
I think the pricing is competitive. We always pay the extra $ 5/​day so my dog can have «play group» and play with other dogs. The staff is always nice and friendly. They called our vet to confirm our updated shot records so we didn’t have to bring in the paperwork which I appreciated.
I’ve also used their grooming services a few times. If the dog stays a week, he gets a free bath which is nice. We’ve also gotten the dog’s hair cut there a couple times and it turned out nice.

I have boarded my dog here about a half dozen times in the last two years. The facility is a little off the beaten path and the parking lot has a little «storage» of random items in the corner. The facility is clean, the staff is nice and yes my dog comes back dirty, but she has from every kennel.
So the folks complaining about their dog was dirty I think are being unrealistic. I like this place, recommended it to many folks and their prices are very affordable. I think this is more a facility for dogs than cats as I have never seen cats here.
Nice runs, nice people, good prices.

This review is a good 2 years too late, but better late than never, right?
When we took a vacation to Vegas, boarding our girl was a priority. We found this place and liked it since it was so close to the strip, had decent reviews on Unilocal,and they allowed us to come visit every day. We really enjoyed seeing her everyday and it made me feel like she felt a little less abandoned that way.
To be honest, we were happy with our service when we picked her up. But the more time that has gone by, the more I realized how much was actually WRONG with her stay.
The bottom half of her stay, upon our visits, we noticed that she kept looking skinnier and skinnier. The staff said she always ate all of her food, but she was SO thin by the end of her stay. She also started getting diarrhea by the end, and we agreed to give her pumpkin as advised by the staff. Our girl was always EXHAUSTED when we went to visit her. Literally could hardly walk exhausted, like she hadn’t slept all night. The last two-​three days were really hard because I just wanted to take her home and leave seeing how miserable she was.
When we checked in, we made it very clear to not throw out any of her food and to leave it out for her to free feed. They said that wasn’t a problem, but when we picked her up, the staff said that she always ate ALL of her food, and we didn’t receive any back. Really, a full 9 day stay, and she ate every single bite, morning and night, but still had diarrhea and was skin and bones??? This is what really bothered me after we got back home.
We are planning another trip to Vegas, but will not be using their services. This is what prompted me to finally write my review. Every time we look back at her stay here, we see something else that just wasn’t right. We were still relatively new pet parents at that time, but I’m still ashamed that I didn’t realize how miserable she was and took her somewhere else.
The staff was always really nice, but it’s obvious to us know that our dog didn’t eat her food, they threw it away (and it wasn’t cheap food either), and she was genuinely unhappy there.
Makes me so sad to know I put her threw that. We will be bringing her to another resort this time. Hopefully the Unilocal reviews are more accurate for the new place.

I’ve waited a year to write this review, because I wanted to be fair to the business. I’ve been using them to board my dog for the past year. She has been there 4 times, each time lasted between 4 to 7 days. Twice she came back with severe diarrhea which necessitated Vet visit and antibiotics. One time she came back severely dehydrated, she could barely stay awake for a day. The most recent time, she came back with a limp, front and back legs. I called to ask what might have gone wrong, as I expected, I was told nothing. Staff are always friendly ! I am just not sure what goes on behind the gate at this business, which causes my dog to be ill after boarding. With the Vet. bill after each visit, this place is a very expensive proposition for dog boarding. Time to look for a new pet hotel.
I decided to change from One Star to Three Stars. I realized when a dog stays at a pet resort, they tend to get very excited around other dogs. During the stay over, they may become extra hyper and accidentally sprain their paws, or injure themselves due to their own physical exertion. The resort can’t be held responsible for this. The quarters seem clean each time I am there. You take your chances, like staying at a chain hotel, you may get a noisy next door guest, etc.

Took my yellow lab here this past weekend last minute and they took him in with no problems. The prices and location are really good compared to other pet hotels so I will be coming back here again when my dog needs a place to crash.
Note: This place is kinda hard to find. GPS was not even able to find them. The main crossstreets are Warm Springs and Las Vegas Blvd. You want to stay on LV Blvd, then go west on Warm Springs until you hit a dead end (pass the Animal Hospital) and make a right til you hit Arby, then make a left. The pet resort is kinda tucked away in a corner at the end of the street.