Holiday Inn Express & Suites Las Cruces

This hotel is squeaky clean and has an inviting interior. The staff was friendly and quick upon check in at 10pm. The room was comfortable and clean. I stayed Ina room with 2 queen beds and still had plenty of room to walk around. The complimentary breakfast was quite nice, and had plenty to offer from cereal and oatmeal to egg omelette, biscuits and gravy, bagels, yogurt, and danishes. A little steep at $ 110 a night, but the accommodations were worth it. Only downside was the overpowering clean/​perfume smell in the lobby area. Thought it might have been a persons perfume but nope, it was still there the next morning.

After her passive aggressive «oh hope you have a terrific day» in an ugly tonewe finally left after 5 hours of sleep with no discount or anything. Try your luck with any other hotel. I understand their rules but sometimes there are certain circumstances rules can be bent. Anyways here’s a photo ofthe winch «Natalie»

This is a good location for road warriors like me (except the current road construction Aug/​Sept-​2015). Daniel at the check-​in counter had a good sense of humor as I tried to check in while on an important phone call (by bad). I am a fan of Holiday Inn Express and use the chain all over NM & TX. Other than the carpet in my room being a little worn everything was clean, nice and convenient. I agree with other reviewers that this hotel is not in a garden spot, as I type a train is going by blowing it’s whistle, but every hotel in the area is going to have the same «feature».
I would stay here again (when the construction is over).

This was a decent hotel. The staff was very friendly and the hotel grounds and room were clean. The bed was not very comfortable.

Well, here goes my first hotel review. I was in Las Cruces, NM for a event at New Mexico State and accidentally booked a room at the Holiday Inn Express near the college. When I’m in town I usually stay at the Holiday Inn Express and Suites near the entrance to Las Cruces. I won’t be making that mistake again the next time I’m in Cruces.
Location, location, location! That notion holds true, especially concerning hotels! The problem with the location with the Holiday Inn I stayed at was it was literally around nothing but a gas station and What-​a-​Burger. I’m not from Cruces and I was in no mode to get lost but I would have minded heading over to a shopping center or two or perhaps a nice restaurant. Nope, gas station and What-​a-​Burger.
Maybe I’m a creature of habit but something just made me feel off about this Holiday Inn. On the outside/​inside it looked similar to the other one but it just didn’t feel the same. Anyway, location is key, this location is bad and if your there when the train comes in good luck getting a good night sleep.

Comfy beds, very clean, and delicious breakfast. We have three kids and the double queen suite with the small pullout sofa was perfect for the $ 129 price.

Love this place, it was clean and people were very nice. Check in was quick and easy.

Check-​in & check-​out was quick and easy. Room was clean and good size. Only vending on the floor was the ice machine. Pool was indoor, but was not heated. Very cold. However, there was a hot tub, steam room and enclosed outdoor patio area. Good size dining area, two TV’s, good hot breakfast. Also fresh baked cookies in the afternoon. Views from the room weren’t great considering its in one of the most scenic areas in the country. We had a nice view of a sign from our room on the second floor. Parking lot was small, but was well kept, well lighted and cleanOverall, nice hotel for a stop over or if your in town for school related activity. NM Stats is just down the street. Oh yeah no train noise or any outside noise and u could see the tracks and interstate from around the sign in front of our window.

Service was awesome ! Special care when had to switch rooms. Stayed three days. Great hotel awesome staff at front desk. Comfortable
Great location right down road to Outback.

Before my review I must ask one very important question. Holiday Inn, do you even read the reviews of your previous guests on Unilocal?
You should. If you have then you might actually consider revisiting the incredible high room rate that you are charging for this property. Even if you don’t adjust the rates then maybe you should think about sending some of your corporate training professionals to this property to help educate the front desk staff on rudimentary customer service skills.
I’m honestly ashamed that I have no other IHG property close to choose from or I would stay there. I wish I could give this place zero stars rather than one. It should be downgraded to another brand.

Nice hotel but … the trains will wake you up at night, the hot tub jets don’t work very well, the pool area is so hot and humid that it is hard to relax, common areas (elevators, hallways, stairwells) are too hot.

This is always our stopping place between Las Vegas and Austin. We love it here. Convenient, clean, NON SMOKING inside (yay!), and friendly fabulous check in service. The King bed suite has a kitchenette with microwave, fridge, plastic plates/​utensils, a wine opener and Tupperware — all complimentary. What could be better? The beds are comfy and the pillows soft. The lobby always smells clean and fresh. It’s a great nights sleep for road weary travelers. I would have given 5 stars if it was a pet friendly hotel. We travel with our dog frequently and would love to bring him here. Other than that — no complaints!

This place is like home away from home check in was completed in seconds there is an indoor pool and Jacuzzi nice large rooms clean king-​size bed free Wi-​Fi I mean you can’t go wrong here before going on a long trip up to Albuquerque or Santa Fe.

Stayed here after a long drive from Las Vegas, check in was a breeze, checking out was even easier. Our room was exactly what we ordered. Now as a former hotel housekeeper I will say the toilet had a dark ring in it, so did the bathroom, if the housekeeper would flush her toilets and scrub the tub with each check out and on her slow days, that wouldn’t be the issue. But all in all, it was safe, quiet and warm.

VERY rude staff at this hotel. The Priority Club bag was a joke (not that any of them are fantastic, but.. .), containing a packet of hot chocolate mix and 2 Sweet and Low packets (obviously from the breakfast bar). Really? No fruit for breakfast, either, not even a banana. Will never stay here again on my travels through Las Cruces.

This hotel is fairly new and clean. Except for the train in the middle of the night a very nice albeit pricey (135.00) place for the night. Nuf said.

Hotel is in a good location. Desk clerk was rude staff. She was on a reservation call for about 5 minutes, which is ok, BUT she never acknowledged us at all. Never mentioned that we were PC members and seemed put out that we were checking it. I mean it was almost 5pm. Isn’t that your job? Her name was Meata or somehting.
The hotel is right on the edge of starting to go downhill. Looks nice, but wh you ge tin and look closer, things are right at that point where it needs to be updated and replaced as is getting worn.

This place is standard Holiday Inn Express. Clean rooms, friendly staff, mediocre hot breakfast. However, there were two things that were deal-​breakers for me (and if I’d been able to find decent alternative accommodations, I would have): (1) The hotel is maybe 200 yards from an active railroad track. Trains come through several times a night and the conductors feel the need to blow their horns as they come through town. (2) The lobby of this hotel was so over-​perfumed that I dreaded walking through it. I started to hold my breath. But perhaps I just have a sensitive nose. Another minor complaint — the internet connection was pretty bad. But it was free.

So in the midst of our moving adventure, we found ourselves without a home for a few nights. Thankfully we found this Holiday Inn Express. While it is still my belief that HIE is a bit overpriced for this «tier» of hotels, I have absolutely no complaints about this hotel and recommend it heartily. We stayed three nights altogether. The room was clean, the service was friendly, and the breakfast was great. The location also works well as it is much closer to the university than some of the other nicer hotels in town. Overall I can’t say enough nice things about this hotel or their staff. Just a very pleasant experience all the way around that I don’t mind paying a little extra for, and neither will you.