I regret having to write a negative review, but in the case of Aqua Reef, they deserve it. This isn’t the first time we’ve visited this restaurant while in Las Cruces, but I can say with certainty, it will be our last. We sat at the bar and were ignored for nearly ½ hour while staff walked by at least 4 time catering to what must have been«regulars», not even acknowledging we were there. Heck, at least greet us, give us menus and water? Not here. To top this off, the staff next began moving furniture around. If this wasn’t bad enough, at one staff member went outside to talk to people she must have known… That was it! We got up and left. On our way out one of the servers said«thanks for coming». This was either an example of how ignorant the staff was that we were ever served or just continuation of the poor, rude behavior. Either way, unacceptable and why you’re getting this review. I mentioned at the top of this review we’ve been here before. The prior experience was close to this one but we stuck it out. We’ve walked out of better restaurants than this and I can assure you, this one isn’t worth more than 5 minutes of this rude, substandard level of service offered here. This restaurant appears like someplace where if you’re a regular, you might get treated right. If not a regular, my advice is to go somewhere else. BTW we came to this restaurant at 8PM and after first calling and confirming they were opened to 10PM and had room for us. If they wanted to go home, they should have just told us.
Fran W.
Classificação do local: 5 Las Cruces, NM
Thoroughly enjoy this restaurant! Highly recommend the seaweed salad. Can’t go wrong with any of the bento boxes!
