Quality Appliance Service

Please don’t use this company. I was directed here by Frigidaire, and wished I had done my homework first. I have been without my brand new stovetop for over a month, having had 3 mainboards shipped and each one broken. No communication from the company despite repeated promises that they would get back to me. They won’t set a time to show up even if you request it, which is not a way to run a business. People work, and asking for an appointment after 3pm is not an unreasonable request. After over a month without a stove, one would think they could at least be somewhat accommodating… nope.

I had a HORRIBLE experience with Mr. Rogers Appliance service & was referred to Quality Appliance Service. The issue was the washing machine made a HORRID squeaking sound and seemed to make way too much noise while agitating. And the dryer was extremely loud no matter what I did.
The staff was accommodating and polite when I called to make the appointment. When Dan arrived, I asked him to put on booties, which he didn’t have, as we don’t walk with ‘outdoor shoes’ inside (I have a baby who walks and crawls and puts everything in her mouth lol.) He suggested if I had any plastic bags (like old Publix bags) he could tie those over his shoes. Which worked PERFECTLY! And I truly appreciated his suggestion and flexibility with that.
I explained the problems to him and showed him the videos I took to document it for the rental company (it isn’t our home or appliances.) Dan almost immediately said that he bet the issue with the washer was a «known» issue with this particular make and model and when he input the information into his tablet and looked it up he was right on the money. The other company had «no idea» what could possibly be wrong but was going to order parts anyway. Dan knew the issue, said he had the parts with him and could fix it right away.
He also checked the dryer and he said unfortunately due to the make/​model and it being a front loader there wasn’t really anything we could do about the noise except to put a mat or rug under the dryer to help buffer the sound. But he did try to do several things to adjust the dryer and see if he could help with the noise.
I see that others had HORRIBLE experiences with Quality Appliance, and I can’t speak for them but Dan solved my issues on ONE trip, was professional, courteous and didn’t leave a mess like the morons at Mr. Rogers did. I highly recommend him, as again I can’t speak for the other repair folks, but I felt he was honest and knew his stuff. And he fixed it in one visit. That made all the difference to me!

I agree with Brent H. If I could, I would give no stars. It took them over a week to get a part for my newer Samsung washer. Then when the installer came, it was the wrong part. Now because of the holiday, they can’t get the right part here until Tuesday. When I told the manager that the USPS could deliver the part overnight from Orlando I was told that they only had FedEx and UPS accounts and even if the correct part did come in on Saturday they couldn’t install it since they don’t work weekends or holidays. Well, my clothes don’t take weekends and holidays off. I purchased a warranty through Famous Tate and this is the company they use for their local warranty work. DO NOT GET A WARRANTY FROM FAMOUS TATE for any appliance you purchase there, ever.

Wish I could give no stars. Office staff is horrible. Tammy was rude, contradicted herself and tried to double bill me. They showed up hours late after several no shows. Best part it was under warranty… Avoid at all costs.