Amerik Suites Laredo Behind Mall Del Norte

I enjoyed my three day stay at this hotel, its the best place to relax. my suite was spacious and cleaned daily. enjoyed breakfast by the pool waterfall view. Will be back soon and definitely recommend it to anyone!

Bed and bathroom were clean. Room smells like smoke; it may not be a problem if the city did not have a no smoking indoors ordinance. No towels, room was hot, it smelled it was hard to see on the surface but it was dirty. They had put me in another room, and although it was a late check in, there were no sheets on the bed the bathroom was dirty and the pillows were on the floor. The housekeeping girl left half through the cleaning, so the pillows I use are first placed on the floor?

We stumbled onto this place and they offered truck parking and are pet friendly
After reading all the bad reviews now I’m not sure if maybe they have cleaned up their act because our room was spotless nice modern furniture… Bed was very clean (no bed bugs) comfortable
Staff was very friendly and accommodating
Only reasons I decided to give it 4 stars instead of five it
1) the breakfast wasn’t the best and your not allowed to take it back to your room
2) it stated on the website they had fridge an microwave in room, but ours didn’t
3) they let a lot of partying go on in the pool area. However all the people partying were very friendly lol
4) they charge $ 25 per pet. We have three
The receptionist even pointed us to a great authentic Mexican restaurant that delivered
So if your a driver need truck and trailer parking they have room for 4 trucks with trailers and a few bobtail spots or could park RV there also… However these spots fill up pretty fast. We got there around 5:30pm an we got the last spot for truck and trailer Friday night on holiday weekend
All in all yes we would stay here again for sure !!

DO NOT RESERVE ROOMS AT THIS HOTEL!!!
The first time I stayed at this hotel everything went well. But the second time I stayed it was just a complete rip off. I reservd for 5 days and I ended up staying only 3 days so I asked for a refund for the 2 days that I was not going to use and their response was that I had to call Expedia who was the company that made my reservation. Then, Expedia says I need to talk to the reception because they are the ones who took my credit card. End of the story I requestd expedia to call the reception so that they wouldnt have me bck and forth, and the supervisor simply said that he was not willing to do a refund nor give credit for the days not used because he will loose money. Like really!!! This is unacceptable! Plus, the bedding sheets for this time I had to request them to get changed because the pillow sheets had yellow stains, the bed sheets had like little black stuff and the main blanket had stains of something that look like nail polish aaaaand blonde hairs. Horrible experience, based on my personal experience my recommendation is «DO NOT RISK GETTING RIPPED OFF AND AVOID HAVING A BAD EXPERIENCE when in reality all you want is to relax and have everything go smooth».

The pros and cons.
Cons.
Our room was right next to the elevator so we could hear and feel every time it moved.
No towels in the room.
Requested a crib and it wasn’t even ready in the room and I had to set it up myself.
They were having a loud party outside until like midnight.
Parking is horrible.
Pros.
The bed was comfy.
Room was clean.
Check in and out was easy.
Most of the staff was friendly.
Was late checking in and had no problems.
Overall I would stay again if it was for one night. But not too sure if I would stay more then that in a row. The price was cheap though.

rude unpleasant front desk that answer my call when I was trying to confirm my reservation at midnight. The WORST customer service call I had… I always greet with hello my name is —— how are you? Person didn’t bother to be kind enough to ask how could she help me…
I want to confirm my reservation for today… the person flat out said check
In is at 3pm anything else… By now I have an attitude… I proceed to explain that on my paper work I have check in at 12am… Rude as this person could be she
Replays with oh well our check in is at 3pm you might want to check it again… in a very demanding tone… or You can just call Priceline and they will tell you check in is at 3pm… Rude and unpleasant… I haven’t arrived at this place yet and I will never book a night at this hotel or recommend anyone to book here… I always write good review of helpful staff ect… Front desk is the front line of the company… and to that lady that answered my call at February 20 2015 at 8:30pm and confirmed my midnight check in with Priceline. Not me If your unhappy with your life there is no reason for you to take it out on others… I will make sure this review is on every blog I come across…

After driving in from Central Mexico and sitting at the border for at least 6 hours. My family decided it was best to spend the night in Laredo to rest. We had very limited options and stumbled upon this hotel. We got a reasonable rate of $ 110 compared to the other locations.
Once we got into the room it appeared to be clean and it wasn’t smelly which was a plus. We did not have any towels in our room. When we called the front desk they said they were out of towels and we should try back in the morning. The following morning we called back to request some towels and they told us they didn’t have any. We were very upset and had to run to the nearest store to purchase some towels. The breakfast situation was a hot mess. They didn’t have any one cleaning up or refilling the drinks and food. I don’t think we will be staying here EVER again.

It is true about the wifi. It kept saying the server was full. They honored the Orbitz rate of 75 even though we didn’t book through them; they won’t match the
rate of 66 though. Outdated furniture, but not awful given the location and last minute stay. Breakfast was pretty much non-​existent but didn’t stay here for amenities, but rather convenience and lack of options. We checked for bed bugs and didn’t find them… hopefully they’re not going home with us. Overall, ok for resting a few hours after a long drive, but not recommended for a week’s stay. The staff was friend.

I was here for business. I was forced to live in this hotel for over a week by my company. I would never make my family live here, bed bugs and filthy! Be warned, this place is not good. Stay here only as a last resort!

I won’t bore you with my travel history, but I’m hotels twice as much as my home. This is the worst hotel I’ve stayed at in years. We called to get a good rate for four employees for a week and was given $ 75.00 (not best in the area, but not bad). When we checked in they assigned me to a room that was still dirty, TV was on, cups and drinks all around the room, etc. Not sure if it was occupied or not, but obviously not clean. One of the other rooms in my group had womens underwear still laying on the floor of the bathroom, clearly they don’t bother to clean well. Then I had a guy leave one day early and they refused to refund that day saying I was given a ‘weekly’ rate. I found out tonight, our last night here, I could book the same room I’m in on their website for $ 63.00 with AAA rate so now I’m feeling ripped off.
Stay FAR, FAR, FAR away from this place, they are dishonest and dirty!

My family and I recently stayed at this hotel, and it was not the best experience. The «continental breakfast» left much to be desired, eggs were dry, no milk, no syrup, and they prohibit the food being taken to your room. The worst breakfast I have experienced, and I have stayed at many hotels. The free Wifi was a joke, most of our stay we could not access the Wifi due to the server being too full. The bed was comfortable, and they were very accommodating about late check out. I would not stay at this establishment again.