XFINITY

Bottom of the barrel service. Pray you never have to call with an issue. First you will wait 30+ minutes, speak to a customer service agent who can not help, be escalated to another agent who promptly disconnects you… You start the process over, finally receive help, so you thought, the help does not work or never enters the bill correction or flat out gives bad information.
I dislike this company and service so much I would rather pay for extra phone data then sign any kind of contract with Comcast. Seriously anything is better, including books… Public library is free, best part = no crappy monthly reminder that you pay money to this sham of a company.
There is no rating low enough.

Hands down the worst service ever experienced.
I will never hook Comcast in my home after all the problems I’ve experienced, and herd of through friends. However trying to save a dollar a member of my family has made the mistake.
Her problems began at the hook up appointment when there stellar employee drilled several holes into her home. This was unnecessary as there was cable installed in every room when the house was built. He simply needed to find the main entry outside. But he ran the cable around the outside side of the home to each room. Drilling his way through the side of the home at each room. This looks horrible running around the home. Then he made weird entry points on the wall. Coming in halfway up the wall in the middle of the room. W.T.F.
After that she has had nothing but problems with her equipment. Channels are unavailable that are in her package. The boxes need to be reset weekly. Signal is lost from time to time. When the problems happen its night so when she calls there routed to a foreign country, and it’s very hard to understand India, and Mexico.
Problems still persist today ten months of complaints, resets, and tech visits. Witch they replaced the cable running to the home, and equipment. However they are unwilling to let her out of her contract even though Comcast can’t hold up there end of the deal.

I would grade it negative if I can. They tried their best to fine everything that they could. Overprice everything and give them exaggerate descriptions. Worst customer service that I have ever seen, no matter in the office or customer line. Do not blame their employees in the office, because that is why they are hired in worst company.

Overpriced internet, overpriced cable television. They will nickel and dime you for everything they can. These bastards are in it to win it.
Do yourself a favor and get an over-​the-​air HD antenna and share wifi with your neighbors.
This is not meant to reflect badly upon the employees, whether local or remote chat/​phone support. They’ve been extremely helpful so far.
The company has a local monopoly. And this branch needs more employees, it’s about as efficient as the DMV. Bring a book, you will wait a while.

This review is to Comcast Cables customer service .1ST I WANT TO SAY I THINK 0 STARS NOT 0NE Unilocal MADE ME PICK ATLEAST ONE STAR THERE A 0 How they have no concern or compassion for there customers. Even when it is there mistake.
They treated my 68 year old mother horrible. To the point she was crying and extremely upset. As she has high blood pressure, lives on a fixed income at a senior co-​op. She jumped thru all the hoops to set her install
date via online/​with live chat. and email. then drove to local office to show ID. Why she could not show ID to the installer I still do not understand.
to make her drive to only show her ID. Also we confirmed via phone.
so all 4 ways she was told it was all set for 8÷17÷2011 that was 5 days say had to wait as is. She waiting nothing at 5:15 pm called and was told all good installer will be there. At 7 :20 call back and was told there was NEVER I APPOINTMENT MADE. After 30 more minutes on the phone. They said she never brought ID down to the office. Then they said she did put the person missed it. and never set up a appointment. After all this the told her she had to wait for another 5 days until the 23^rd that next Tuesday.
SO IF YOUR CUSTOMER SERVICE CAN NOT BE OF A SERVICE. WHY HAVE IT. ALL THEY SHE IS SORRY I CAN DO NOTHING TO FIX OUR MISTAKE WE AS A COMPANY MADE. YOU AS THE CUSTOMER
MUST SUFFER FOR OUR MISTAKE. SHAME ON YOU COMCAST.
THE LOCAL OFFICE WAS ON CLIPPERT ST IN LANSING MI.
BUT IT WAS YOUR CUSTOMER SERVICE REPS ON THE PHONE THAT DID NOT CARE AND JUST KEPT SAY I CAN’T HELP YOU .
THEN AT THE END SAID TO ME (THANK YOU FOR CHOOSING COMCAST CABLE) I FOUND THAT AN INSULT .
JOHNNY NEKUDA.