Firestone Complete Auto Care

I will be back for sure! The manager Mitch, took great care of me. This store is in a convenient location right by the mall! All staff was courteous and more than helpful.

Best service I can find close to my home. Living in grand blanc, doing that drive for their excellent service. Been having all my cars service with firestone for close to 20 years. My advice download and print all the coupons you can to save money.

These guys are awesome. I was in town visitng family and found my tire less-​than-​full when I went to drive home to Detroit. They got me in at 8:00 a.m. on a Sunday (pretty much the only place open) and took care of me right away. They didn’t upsell one thing and were extremely nice. Bonus, you can walk to a Biggby from there. I’ll come here again if I need auto work done while I’m visiting home!

When visiting Lansing over Labor Day weekend my tire developed a slight leak. Fortunately, Firestone was open on Labor Day and they fixed my tire and did an honest check up of my car. The service rep was very professional.

Mon-​Sat: 7:00 am-7:00 pm, Sun: 9:00 am-5:00 pm. It’s very nice to find an automotive repair shop that has business hours for the working person.
I made an appointment and said my daughter would only be in town for one day, a Saturday, and can I get her car in early? 8:00 AM. I arrived on time and they listened to my problem, told me what they could do (which was what I needed) and proceeded to work on it right away. He phoned me to say how much it would cost. I gave the go-​ahead. He said it would most definitely be done the same day. I got another phone call two hours later and it was already done! The price was exactly (to the penny) what he quoted me.
Jordan, Mike and Blake were all very helpful, friendly; not patronizing. Good listeners, which is important to me.
Additional comment: when my daughter, a college student living in another city 2 hours away, blew two tires on a pothole, I called Firestone Lansing and explained the problem. Working with AAA, the car was towed to Firestone Kalamazoo. Staff there were awaiting her car because Firestone Lansing had called Firestone Kalamazoo to say a regular customer’s kid was bringing in the car and could they please make it a priority! Excellent customer service.