Crippen Buick GMC

I am beyond livid with Crippen. I have given them the benefit of the doubt more than once and that was stupid of me! I bought my car from them because I really wanted a Mazda. Financing went fine and all of that.
Then came time to replace my tires. They quoted me somewhere around $ 550 dollars for all four tires. When I went to pay, it was nearly $ 900! They told me they forgot to tell me about the installation costs. Me being young and stupid at the time simply nodded my head and paid it, not knowing what tires with installation actually costs. Last time I went to Belle Tire and with installation and faster service, I got all four tires for $ 515.
Now, the killer. I had someone break into my car last week. I called Crippen right away so they could order the glass (Tuesday). I was out of town so I couldn’t get there until Thursday to actually have them appropriately wrap the window. At that time, he told me that he’d order the glass. Uh… I thought you already did that?
The body shop guy tells me he’ll probably have it in the next day or so. Well Friday rolls around, nothing. Monday… I call twice and leave a message. No answer! I get out of work and call the parts department because the body shop is now closed. They have no record of any glass ever being ordered! So you can bet your ass I am NEVER going back to Crippen for anything ever again! Belle Tire is actually going to come to my workplace, fix the glass and for $ 20 less.

Excellent sales staff! If you’re looking to purchase a new Buick or GMC, this is the place!
I recently purchased a new truck through sales associate Lisa and she was spectacular and very professional to deal with! Everything was handles promptly and they were very competitive when it come down to a final price. I would most definitely buy another vehicle here and would recommend Lisa!!!

Well, they fixed my old Volvo, but it wasn’t cheap.
My wife’s car is a 1986 Volvo 240 wagon, which is actually a hard car to find competent mechanics for. I used to live near Swedish Engineering in Ann Arbor, so maybe I’m spoiled.
The parts prices are really steep, but that’s dealerships for you. Labor rates are through the roof — they charged us over $ 300 to replace an oil pressure sending unit, which is something I’d normally do if it wasn’t winter time.
The real problem I had with these guys is how the service writers look down at you. They never explain what the repairs entail, how critical they are, and you can bet you’ll never get any help for free.
Now that I’ve found Bill & Charlie’s Garage, I won’t be going back to Crippen.