Auto-Lab

My transmission lines were leaking. Instead of checking GM bulletins to find out it was just the fittings, they said my lines were rusted and needed to be replaced. After paying them over $ 200 to replace them, my lines still leaked because they never addressed the fittings. I probably never even needed new lines. This was discovered by another mechanic when I went to get what I thought was another problem fixed. When I spoke with the owner about this, he was almost immediately cantankerous and argumentative. He refused to admit any wrongdoing and offer me any compensation for my extra expense, grief, inconvenience and possible damage to my car. So come to Auto Lab in south Lansing if you are looking for dishonesty, incompetence, a big bill, and a job not done.

I came here because of a Groupon deal. You have to schedule an appointment for the Groupon and they all have a limited amount of time/​day so make sure you call ahead. I am not used to that since I don’t usually predict when my 3,000 miles are up. They took about 30 – 40 minutes. They informed me that I needed to change my serpentine belt and get an injection service. When I drove out of the place, my car stalled (which never has happened before!). I am not sure what happened but I pulled over on the next driveway from the store. I called them and they came out to check out what happened. They had no idea what happened. They turned on my car, in park they pressed the gas pedal a few times and then it ran like normal. They said it might have been water in my gas or something. So strange… nothing like this has ever happened to my car before and I’m the only owner of the car. I will definitely not come back to this place again.

I found Auto Lab because I got a Groupon for an oil change. While I waited I «eavesdropped» on the guys as they dealt with other customers and spoke to each other about the work. I was trying to sort out if they would be shady and rip off a girl who doesn’t know anything about cars if they had the chance. They were great and I didn’t get that vibe from them at all!
Since then I’ve had some problems with my poor little VW Golf and Mark and the guys got me all sorted out. It cost a lot BUT it would have been a lot of money regardless of where I took it. Mark always breaks the bad news gently and makes sure to give me a thorough explanation of what’s what.
Today I took it in for a bizarre problem and they fixed me up for less than 100.00! AND they fixed my horn fuse for FREE! I hope I don’t have to see them any time soon (because my car has been there enough as of late) but if I do I know I’ll be treated fairly and the work will be done well.

Thank you Auto-​Lab for being professional and honest in repairing my grandmothers vehicle. I was in need of a high quality auto repair shop that could handle the age of her vehicle and Auto-​Lab came through with flying colors. They were professional and courteous every step of the way and I would go out on a limb and say they are the best auto repair shop in Lansing, hands down!