Public Storage

I was very disappointed by the customer service at this particular location. They’re office hours are supposed to be until 6 on weekdays and I got there at 5:50 only to find that they were not open. When I expressed my frustration with management staff, I was met with a rude and unapologetic response. In a nutshell I was told, and I paraphrase, to get over it and that there was nothing they could do for me. I understand that things happen and are out of our control but kindness and compassion are always attainable. Very displeased!

I rented a storage unit for 3 months and removed my things on the 4^th of the month after paying for the full month on the 1^st which is what I was told to do. Upon removing my belongings the manager said that they could not refund the prorated amount until our payment had been fully processed. I never received the refund and have called 5 separate times to speak to the manager and have never heard a word back from them. I will continue to call until I receive my money back because I refuse to pay a full month when I only had the unit for 4 days.

Clean, well maintained facility with excellent staff. Made the move in process very easy.

Bad experience, would not recommend. Went to get something from my indoor unit one night but was unable to do so because the indoor lights didn’t work. Office was closed so there was no one to give assistance. Too dark and creepy to enter without lighting! Also, they aren’t great at returning phone calls.

When I leased a storage unit at this Public Storage about 9 years ago, it was with the intention that I would only have it for a short time, and then be done with it. Such are the empty intentions of this good man.
I finally ended my relationship with these folks yesterday. What had been a reasonable $ 80 dollar a month rental had become more than $ 230 a month, and was taking a bite out of my budget. No one to blame but me, yet there is a lesson to be learned about procrastination and the cost of delay. I learned it!
The office people were always great to deal with. They even suggested ways to reduce costs. In fact, it was their positive attitude that finally woke me up to the need to be done with their services.
This operation demonstrates that there is a business available for any need. Not so in every country, but in the USA, if you need a place to hold a generation of furniture you will likely never use, but to which you have an emotional attachment, free enterprise will provide you with the means to accomplish that end.
All we need now is another business to wake us up and remind us to be rid of useless junk. Oh, wait… That business already exists, too. 1.800. GOT JUNK.
God bless America!

Excellent and professional service. Brandon helped me to get a unit at a great price and made my storage needs simple and convenient. I definitely recommend this storage faculty to everyone.

Great service! Danny was thorough in explaining the contract, the locking device and the available packing items (boxes & tapes). Entry hours were reviewed and he also asked what goods I plan to keep in the unit. Overall, a good experience.