The Home Depot

Wow, I usually have a good experience here but I just talked to dumb and dumber about putting pipes together. They were telling me not to rough pipes before mating them because it shrinks them. Do you think I’m sanding them down to a nub? You’re increasing the surface area for better contact.
Please hire more qualified workers.

How they stay open is beyond logic. The employees just stand around talking, customers are secondary to gossiping. I’ve been waiting 20 minutes for a single item on a shelf. I’ve asked nicely, firmly, asked for a manager. It’s a joke to them. I hope they shut down, you don’t deserve a free ride lazy employees.
After 30 minutes a very snotty manager named Ruth decided to stop screwing around and come inform me it was MY fault no one came. Her employees didn’t tell her all SIX times I asked (I heard the call her over the speaker) and its my fault they didn’t.

Lous and Lue were not able to price match something we purchased at Walmart we purchased the whole pallet of bricks they had in stock at Walmart (which walmart price at a bulk) and decided to go to Home Depot to purchase another pallet to help complete our project, they refused to price match at all and offered only to sell at retail even through we had a receipt to price match and were willing to buy the whole pallet. We will just go to another walmart to complete our purchase good job Home Depot!

I used to love Home Depot until someone told me Lowes is a place for people like me. I love do it yourself projects. I have notice that Home Depot employees are not always giving the right info on installing something as simple as a toilet. One of my many house projects was getting a stove top. They tell you to measure it, they are right but they don’t tell you what you really need to measure. Anyone needing a stove top please please make sure you also measure the inside of the hole where the stove top needs to go. As for the toilet they tell you that is ok to use the old putty ring that the toilet rest on. No No No you need a new putty ring and scrape off the old one. One person was complaining that they installed a toilet and Home Depot suggested this to them and they were confused on why the toilet keep rocking. Even with the screws the toilet will rock. I always wanted to work at Home Depot and help people like myself but the passion is not there anymore. I Do Not Work For Lowes or plan to work there but you want real answers go to Lowes.

I’m only giving this store 5 stars because Phyllis in Kitchen & Bath is hands down incredible. I have never had customer service, from anywhere, like I have had with her. I moved and I am saving up to completely revamp my kitchen and I decided to give Home Depot a shot. Right away her beaming smile and fantastic personality just radiated and within minutes I could tell she knew exactly what she was talking about. Phyllis will actually LISTEN to you and your desires/​needs instead of just being an annoying salesperson trying to close a deal. On top of that her attention to detail made me feel very reassured and actually excited about doing a remodel. My only regret is that I couldn’t pay for anything right then, but I will absolutely be back when the budget is ready because this lady knows exactly what she’s doing!!!

Does anyone work here? I must have walked around for 30 minutes looking for someone to help me and when i finally found someone they were «on their lunch» so they couldn’t help me either. Really? Not cool going to Lowes.

Finally after 4 months, my carpet is coming tomorrow (supposedly). If it’s the wrong size again, I’m taking this straight to court and a full refund will be issued to me for the carpet in addition I get to keep anything they bring here and make it rugs for my house. I will NEVER EVER shop at Home Depot again!

I almost live at HD… Whether for work or home, I’m in this store 15−20+ times a week. Had a special order get lost, the gal said I’d signed for it, I knew I hadn’t, the Loss Prevention guy knew I was in the store almost as much as he was… He checked the surveillance for the time it was signed for, knew I wasn’t there (I’m really hard to miss) and the issue was resolved immediately! Any time I’ve had a problem, it was taken care of. With 1,000’s of transaction your bound to run into a snag or two!
Olé in gardening is my go to guy for plants, Dave is my go to guy for Electrical, and Grace Kelly is one of the sweetest cashiers on the planet!!! I do avoid the paint dept. though, the red haired girl will tell people wrong info and make it sound like its good. I know better, and if I can I give them the correct info. (I was a house painter for 12 yrs. and I go to Frazee or Pittsburgh for my paint.)
Over all, I LOVE my Home Depot!!!

OK I had to go to H.D. for a door… Finally I dealt with «super star» Mike in doors.
He answered all my questions, helped me chose an item that suited «my needs» not the stores «profit quota». I thought I would have to buy a router to mortise my hinges on this blank door… Mike informed me that all I needed was a drill !! saving me over $ 100-​$ 200 (cost of a DeWalt router).
Mike has added two stars to my review of Home Depot… if all their departments had employee’s like Mike… it would be a five star store !!

For a store that supposedly prides themselves on customer service, the Home Depot actually lacks horribly. Most of the young employees see that you need help, and turn the corner really fast to avoid eye contact.
Home Depot, STOP hiring these temporary employees, who care nothing for their employer, their job, or customers in general.

Just to make a key i had an issue with. First i came and I had to wait like 30 min to make 4 copies. They don’t acknowledge you when you need help, you need to ask for someone and wait 5 – 10 min. After all that i had to find out that they didnt make the copies correct! Only one of then worked, so I had to come come back and redue it again! You had one job!

Our family ordered some custom blinds. It’s been way over a month and so far, the wrong blinds have been delivered to us twice, therefor causing the installer to not be able to install our blinds twice now. Everyone involved swears it’s not their fault and our family is very unhappy right now. We will take our business to Lowes from now on.

Worst home depot we’ve ever been to. Can’t even give 1 star but had to just to post. Everything we’ve gone, the employees are lazy and uneducated in their products. Never going back.

Went in recently to get some blinds for my window. We didn’t know what we were doing or getting. I measured before I left to make sure that they will fit. We searched around for someone to help us. We asked one employee that was walking around the area and he said I’m on break and walked away. Some of the workers aren’t very friendly. So know what your going in for before you go.

Got some beautiful maroon fall mums that were on sale for $ 12.95. I went through the garden center check out and it was quick and painless. I don’t usually go to Home Depot, but they have nice flowers.

I ordered a large amount of flooring and was told, as per the sign, in 5 business days. Well they pulled the old bait and switch at this store. I checked on the order after the 5 business days and was told it would not be in for weeks and discovered it took them several days to even place my order. When I asked for a manager, I was connected to Liz. She was RUDE and did not seem to care. I asked for the stores General Manager and she lied to me and said she was the GM. She is not, she is only an assistant manager. Beware this store. If you want to shop at HD, do yourself a favor, and go to the Palmdale store. They have good customer service. By the way, they took down the sign for this particular flooring.

Had to get a 5 trellis (I think I spelled that right) to anchor to my backyard wall for the jasmine flowers to spread out on. In and out no one said hi and couldn’t find someone to ask a question in the garden center. There was probably 5 employees but none of them would slow down to ask or even make eye contact with you. I usually do all my garden shopping at Quartz Hill Garden Center but they didn’t have what I needed. That’s why the HD gets 3 stars they always have what I need. I’ll be back for something or other

If you want good service go to Lowes. The Palmdale Home Depot also as much better service than Lancaster for sure!

Very helpful staff. Went though the whole process of ordering retrofit windows with them. They are attentive and methodical at the approach, I am confident they did an awesome job at getting it right the first time.

I use to swear be Home Deopt, but more often then not Lowes has better products. The customer service is crappy at both stores. Every once in a while I find myself suprised by a helpful person at home deopt and that just doesn’t happen at lowes.