Smilebuilderz

These guys really tried to help us. My son was traumatized at Lancaster Pediatrics, so we have to do a sedation route at a pediatric dentist. This office, though, was helpful and did everything in their power. They took us in at the last minute then even scheduled two root canals/​crowns within 2 hours at 5 in the evening. You won’t find that kind of service just anywhere in Lancaster. I needed to get his x-​rays sent to another office, and they did it quickly for me. Also, because the procedure didn’t happen due to my son not sitting still, they didn’t charge us a dime for laughing gas or Novocaine. Very impressed for just being a walk in.

A very modern facility with the latest in dentistry equipment and procedures. However, be prepared to pay mightily for any work you have done. Had two root canals performed and each cost me more than $ 800 after my insurance coverage. Saw a different dentist each time I came in for an appointment. Some dentists I felt were good and one was below average and performed a wrong procedure on me. If you’re crunched for time or have an emergency this is a good place to visit. It reminds me of the Jiffy Lube of Dentistry.

Where to begin. First time there I came down with a major staff infection and I had to pull the nurse’s hand from dropping a tool down my throat. The place is dirty and bathroom is used by employees to smoke in office. My numbing wore off last night and when I asked for something the dentist rolled her eyes. She also was doing «two» patients at once. She had to redo half the work she just did after her assistant botched it up. I never did get any Novocaine after telling her it was completely wore off. I was dizzy and faint and ready to through up. Oh also forget ever having the office call you back to answer any type of questions they never remember you. Even if you call every day. Be prepared to get very little pain meds for aftercare, if at all. A doc called me back last night promising to help then by the next day I was told by another doc that I would get nothing for my pain. I feel the assistant was hurting me knowingly last night. Stay away from here, unless you want to come down with staff infection too, which can be deadly. This place is not like any place I’ve ever been. You will know when you go too, that something’s not right. A real 3^rd world country feel to it.

Felt very rushed and like cattle. Nice staff but they made it very clear in how they behaved that it’s about money. They said I had two options but only showed me the most expensive one and pretty much didn’t come back to allow for questions.
I would not recommend.

While competent, this place is run like a factory with not the best customer service. You get what you pay for. They offer affordable dentistry, but it’s not a good experience.

I wish I could give this business a rating of ZERO! Before sharing my husband’s story, I’d like to tell you that I have told this to many, many people; my job takes me all over Lancaster. I have not heard one person defend this dentist office. Most have their own complaints: countless cases of over billing; dentures that do not fit and teeth that do not fit together correctly after having work done there. EVERYONE I have talked to has heard stories or has had a bad experience. I honestly could not find one person who had anything good to say about them.
My husband’s story follows, and I am sharing with you what he wrote to the Pa Dental Board. Show this to your friends and family:
In this complaint, I will be showing you that the above business has performed oral surgery on a patient with a medical condition and did not have the experience necessary to do this.
On October 14, I went to this dentist to have an impacted tooth removed. The dentist office had all of the medications ahead of time that I take for high blood pressure and an irregular heart beat. On the day of the surgery, my wife was called in when they were finished. She was told that my blood pressure was over 200 and my heartbeat had slowed to around 40. The oral surgeon stated at this point that with what they used to put me to sleep I should be very relaxed and my blood pressure should be lower, but it was actually much higher than when they started. (read on to see why I say they don’t know what they are doing in this practice) The dentist suggested that I see my cardiologist later in the week. A few minutes later he said I should go that day. Next the office tracked down my cardiologist and they said he was at the hospital, so my wife should drive me there. A few minutes after that, they panicked and decided that I should go in an ambulance. My wife repeatedly said she’d drive me, but it was apparent at that point that they were not going to let me out of there any way other than by ambulance.
When the ambulance arrived, the EMT’s were there for a bit, and they said that my vitals were starting to stabilize since the medication was wearing off. They did not use sirens and drove at the speed limit the entire way there. My wife was able to follow in her car without speeding.
At the hospital, my blood pressure was still high and my heart rate slow. The doctor in the emergency room said that what I had been given in the dentist office caused the high blood pressure and slow heart rate.
My cardiologist sent me home without looking at me. He said that the dentist and anesthesiologist obviously did not know what they were doing because a patients blood pressure would rise with the medication I was given to put me under.
My wife called the dentist back to let them know that they caused this to happen and to see what they were going to do about the bills they caused us to have. They told us to to submit all the bills to their office.
Then the oral surgeon called my wife and upset her greatly by telling her that I was going to have a stroke with readings that high and I needed to get a new cardiologist immediately. That the one I had was not good. I did go see my cardiologist later that week, and all was fine. I don’t think it’s very professional for a dentist to call a spouse at home and try to scare her. I feel that he needs some training as a cardiologist before he does something like that again.
After this, we submitted the bills to them as each one came back from our insurance company as they requested. They led us on for months, saying that they needed to see all the bills before they would take care of them. After most of bills were dropped off for them, they changed this to: «we aren’t guaranteeing we will pay anything.» Four months later, they said they would not pay anything. I honestly think this was because we didn’t have a low copay; we owed $ 2500. for the mess they made of everything and how they caused my husband to almost die.
It will take a total of 2 years for us to pay off the $ 2500 we owe because of them! We could not afford to lose this much money. They have caused a severe hardship in the lives of a four-​person family.
Moreover, my son, who also «used to be a patient,» had two small fillings done at this office. Our insurance covers 80% of fillings. They billed us $ 109. and THEN sent us a second bill for over $ 300. Fillings must cost over $ 800 each there!
What’s more, I read a review online from an ex-​employee who said they don’t properly sanitize equipment between patients. Scary, huh?
BUYER BEWARE! There are a lot good dentists in Lancaster (this place is not one of them) and Conestoga Oral in Lancaster is much better for oral surgery!

I had an appointment for an exam and ended up getting a cleaning too!
I had not seen a dentist in almost 5 years because after jaw surgery I can not keep my mouth open for very long without discomfort. Finally, I broke down and made an appointment.
My hygentist (Jessica) was very friendly. She made sure to check with me to see if I needed a jaw break. She also offered to clean them while I was there because I had quite a bit of build-​up. She explained everything she was going to do and gave me some tips on making flossing more effective. She took pride in being able to rehab my teeth/​gums.
I do have an appointment for some fillings and re-​doing my front tooth which was previously broken and filled. Can’t wait to see my new smile!

I felt rushed. The place is clean and efficient.

I had lost my retainer and went into Smilebuilderz to see if they could replace it. The office itself is extremely clean. It is one of the most high-​tech dentists I’ve ever step foot in. The staff was friendly and helped made the process go by very quickly.

I went here for a normal cleaning and checkup. It’s definitely the nicest dentist office I’ve ever been to. I felt as comfortable as I think I could have considering I was at the dentist. There’s a ton of technology that I haven’t seen before which was pretty cool and all the staff were very friendly and professional.
I avoid the dentist but when I’ll go back here.