LensCrafters

The place is located in east lancaster. The parking is front of the business next to party city. They do accept Ppo the customer service when you walk in the door depends on how many employees are actually working that day this place needs more employees if you can get service lens crafts offers some great deal on eye wear and has lots to pick from

After making an appt. and asking how much my visit would cost out of pocket, they sprung an extra $ 55 fee for «fitting» my contacts not covered by insurance. Before that, 3 people haggled over my insurance plan, but would not accept my insurance card when I offered it. Then, I was escorted to a room for vision testing by an associate, and 1 minute later asked to leave by the doctor because I wasn’t supposed to be there yet.

A lovely person met me on the floor when others were busy – Josh, the Lab Manager – had a great vibe to him. Sabel did the fitting, knew her stuff and competently answered all my questions. Not cheap at $ 439 (including warranty) and reusing my old frames, but that’s what I wanted done as I didn’t see any frames in the store that I liked. Fashion changes and I didn’t like the current stuff as much.
Good news was that I was able to wait the 1−½ hours and have the whole thing done, technological improvements obviating the need to wait a week or two for special anti-​glare coating that was the case in years past.
Good experience.

I used my 2 year benefit plus $ 500 cash for a pair of glasses I can’t wear. I got migraines after 10 – 15 minutes of wearing the glasses, Lens Crafters kept telling me to keep trying them it takes time for your eyes to adjust but, the third time I went back they said now it’s past the 30 day return deadline so we can’t help you anymore! I’ve spent the last two years straining my eyes with a 10 year old pair glasses waiting for my benefits to give me another chance for new glasses! If that wasnt punishment enough, went back a few days later to buy a pair of nose pads for my old glasses and was told they were free but I couldn’t have them, the glasses I wanted them for were not purchased at Lens Crafters, so I offered to buy the nose pads and was told they couldn’t sell them to me either, unbelievable, possiby my worst retail experience ever, I’m standing in an Eyeglass store and they are refusing to sell me a pair of rubber nose pads because there free but i can’t have them for free either! Wow, i just spent all my cash in this store and I’m being treated like this. Would you give them a second chance?

i wish i could give no stars. this place was terible… im not going to put the employees names on blast cuz id hate for any one person to get in trouble. but i called 3 different times and got 3 different employees and all of them were rude… they scheduled me for an appt on a sat. then i called to let them know i was going to be late. and they informed me there was no doctor for the day… so i went to the palmdale one. friendly. knowledgeable. go to the palmdale one…

I’ve been to this location twice in the last 13 months. I am a cash-​paying customer, no vision benefits.
The first visit was standard. I was impressed with the customer service. My glasses were ready in an hour and I left a happy customer. I became dissatisfied after inspecting my glasses a month later. One lens has a very small crack and the «premium» anti-​reflective coating was coming off on both lenses. After some Internet research, I found out that an alcohol-​free lens cleaner should be used on glasses with anti-​reflective coating, I was using an alcohol-​based cleaner. This is a little detail that the rep left out despite my telling him that I’d never had an anti-​reflective coating on my lenses before. Neither problem was affecting my vision so it wasn’t worth the hassle of bringing it back to the store.
I scheduled a second appointment when I needed a color tint on my glasses. I called to confirm that they could do that tint; the woman who answered the phone said they couldn’t (Why is she answering the phone if she’s not familiar with basic services offered?) so I schedule an appt elsewhere (would have to send my glasses to a lab, wait 7 – 10 days). A GM called me as a followup and said yes, they can do that tint and have it ready in an hour. My instant-​gratification impulse got the better of me and I was impressed that they could fit me in the next day. And then it became apparent that they probably overbooked when I walked in. It was extremely busy. There were too many people and not enough employees/​doctors to help. I could hear the staff, manager, and eye doctor trying to figure out who needs help next. I had an eye exam and needed new lenses, very straight-​forward. I ended up being ignored at the counter and then abandoned after the eye exam after many «I’ll just be one minute» promises from an employee, who subsequently disappeared without a sight; I hope she’s okay.
I am a very patient person but my visit was over two hours. Alas, the eye doctor was very polite and personable. And the GM helped as much as he could.
I thought that my experience may have been a one-​off thing but reading others’ reviews, it’s really not that unusual. My prescription came out okay after both eye exams so no complaints there.

I agree with other reviews they need more employees. I’ve been going to this location for a few years, and usually I only deal with Shay. Unfortunately the day I took my Son, Shay wasn’t there and it was so crowded and disorganized. His glasses weren’t even ready when they said they would be. They need to really do better.

I spent over $ 400 on glasses and they never got them right. Never gave never prescription… DO NOT WASTE YOUR MONEY!!!

This is a horrible LensCrafters! First I went there, got my eyes examined… picked out my new glasses. Once i got them i noticed right away, that the sides of my glasses were blurry. I couldn’t go back right away because of my very very busy schedule but when i finally went back, they told me it was because the frame i picked was to large. They convinced me to purchase a smaller but more expensive one… when i went home with that one… it had the same problem! whats worse is when i showed others they actually agreed that they can see the scratches on the sides that are making my vision on the side blurry. I let them keep my money and have since decided NEVER to go to LensCrafters ever ever ever again. They lost business for all of my family and myself.

Terrible Lenscrafters store; go to another!!! Went in yesterday to buy contacts they could not find me in the computer and couldn’t find my chart so they scheduled an appointment with me today. Today, the associate at the front counter was extremely unhelpful and didn’t have clue what I was there for and it took them some time to figure out. When they finally figured out what happened, something about a follow-​up appointment, instead of explaining to me exactly what happened and how to correct the situation, the «Dr.» was rude and accusatory as if i were there to swindle them out a free pair of trial lenses. I came in (expecting to spend money) to purchase contacts and I left pissed off when they treated me like I was there for a handout! Going to Sears thank you.

I love this place. I got everything I needed in one place for my eye care needs. The staff was so great and helpfull. They made it feel like it was a fun place. Management was GREAT! Selection was perfect. I’m very satisfied and will refer friends and family.

I have had nothing but problems this year with the glasses that I have purchased from Lenscrafters.
A pair of glasses that I purchased in December 2011 broke a about a month ago. This is the second pair this year. I take good care of them so the only reason for them breaking is that they must be poorly made.
When I just went to pick up the replacement glasses that I had to pay for, I was told that I could not take my old pair with me so that I could have as a back up. I went through 2 managers and even though that couldn’t produce anything in writing that showed this policy they still kept my glasses.
You have just turned a long time customer to a never again customer. I have my own business and would not treat my customers that way.