Jones Honda

After 4 months of looking for a used car for my husband, we decided to travel to Jones in Lancaster to see a car that we had found online. We called ahead of time and spoke to sales associate Daven Akimori. Daven had the car waiting for us when we arrived. He was extremely knowledgeable not just about the car we were interested in, but about every car we showed interest in. He was very professional — listened to our concerns, gave us his honest opinions when asked, encouraged us to think about pros/​cons we hadn’t thought about, was patient, and didn’t try to push us into any one car. We purchased a car that afternoon and felt we received a very fair price for it. The great experience continued with Tom Kelley the Business Manager. Though our car hunting took us past the 5pm business hours, neither Tom nor Daven made us feel rushed with the process. We can’t recommend Jones Used Cars of Lancaster highly enough and look forward to returning there (and to Daven specifically) for future purchases.

Awful dealership, Awful service department. Customer service is a joke people behind the counter don’t listen customer’s issues. go to any other place

Honest employees and wonderful service department. This is the only place I trust my car with

This is a follow up to a review that I posted about a year ago. That review resides on the «not recommended» list.
Jones did finally fix one of the side doors. They still refuse to fix the other one as they cannot verify the problem, which is exactly the same as the one they fixed. At certain times the door cannot be opened by any means. It is a very dangerous situation. However it is inconsistent.
The Honda from hell developed a new intermittent problem about 6 months ago. In a 2 week period the car alarm went off 6x totally unprovoked, including once at 3am while parked in the garage. Until that time the alarm had never gone off and it has not gone off since. The piece of junk obviously has an electrical malfunction such as an intermittent short but Jones will not look for it.
Both front tires were losing air. Had them fixed at an independent shop. The Honda factory mounted them with the bar code on the bead. That is a knock on Honda and is not the fault of Jones. However Jones wanted me to drop it off and leave it for a day or two until they could work it in!
No more Honda’s — no more Jones. Ever!
Michael Dyer

So far so good. Brought my car here for service. Sean Dusablon is the advisor. Seems professional. Prices are high, but they honor other dealerships’ service coupons (as most dealers do).

I was just starting my car buying process. I hadn’t done my homework yet, but thought Honda was a no-​brainer. After all, my last 3 vehicles were Hondas: Pilot, Odyssey, Civic. I only had a year left to payoff the Pilot, but at 17 mpg, it was killing me… I was filling it up twice per week, sometimes.
My thought was I would see what caught my eye, compare mpg and then do the research. I knew a sales person would approach me, but I had decided I was standing my ground. I spoke to Marcus at Jones Honda, in Lancaster and he seemed friendly. He reviewed my car loan and I had a great credit history. My payments were rough, as I moved and took a significant paycut. I knew I could not continue to handle the payments of $ 500−700/month.
Marcus said he wanted to get me into a new car with $ 200 ballpark payments, with trade in. He wanted me to talk to the manager about getting me into a new Accord. I explained I wasn’t signing anything that day and I was just beginning the process. His manager comes over and begins to push, «I will give you the best deal…». I insisted I wasn’t signing anything, but give me the breakdown. Marcus said something like I couldn’t take the paper with the breakdown, so I had to write it down myself, and did so (Um whatever). I said to them, «If you give me the best deal, I will be buying from your dealership. «
I went home and began researching the Accord to see what they offered me. I discovered that they were giving me sticker price AND low — balled me on the trade in. During that time, these Accords were starting at $ 3000 off that, in the area. As I said, I do my research. I spoke to Marcus after and he blamed the manager. He said they have another manager that would do better. I came back in and it was more baloney. I am a single mother of four kids. It was a horrible offer and with the despicable game they played, I would never return. I bought a Toyota Camry in another state, Delaware.

Jones body shop,
Well let me say that I’m extremely happy that my truck went here for repairs. It was stolen and recovered. State Farm has Jones as an authorized repair facility. And I understand why. Without question I was very happy with the entire process.
If ever in need of quality body work and more, I highly recommend.
I dealt with Ryan Haldeman, and do highly recommend him, for all the work he arranged and had completed.

I almost bought a used vw here — until the car salesman I dealt with seemed «not so right in the head». So I left. I went to Faulkner and am pleased. I don’t get it. I had heard good things. Oh well — their loss.

Family trip to Lancaster, Pennsylvania.
*check engine light goes on*
While my mother started to worry and pace around nervously, my father and I went to the hotel concierge to ask about service stations in the area. The woman was extremely helpful and said what kind of car do you have? So we said Honda, and bam she named Jones Honda, just 3.5 miles away.
We drove down Manheim Pike into auto territory which resembled Queens’ Hillside Avenue or Northern Boulevard, but in a Lancaster setting. Jones’ Honda is large and looked like a nice facility.
We were greeted right away by a Jones Honda rep, and directed to the service bays which were empty. A service rep named Jared Ingold diagnosed the problem and gave us an estimate. All the while he was extremely courteous and well knowledgeable, not something you find along Hillside Avenue. The Honda rep we met at the front came over and asked my younger sisters if they were OK and if they wanted anything to drink or eat, as well as the rest of us. She also said there was a Honda courtesy van and driver that would take us to the strip of fast food joints and stores a few miles down the road. Never have I seen such excellent hospitality and a willingness to help. She even said she was sad to see the vacation get roadblocked, and that anything we needed could be taken care of.
About an hour and half later the van had a new catalytic converter and the bill came. Now we were originally told the part cost 1,262 dollars, however the final bill with tax and labor only came out to 1,060 dollars. My mother thinking it was a mistake, kindly told the sales rep that it was a mistake, but she simply smiled and said, giving you a discount is the least we could do considering this is your vacation and your from two states away. This is what salesmanship is all about.
There were no slimy reps trying to convince us to get unnecessary work done, or nasty servicemen who just got out of jail, but kind, caring people who really loved their job. We are strongly considering going back to Jones for a new SUV this summer.
Thank you Jared, the Sales woman, whose name escaped me, and the courtesy driver.