Heritage Hotel

Stayed in the Shire Suite. The room was very spacious and well appointed. There was a full size fridge a 2 burner stove and small sink. The bedroom has a corner Jacuzzi tub and the bathroom was huge.
The hotel was clearly remodeled recently and there was nothing out of place. The staff were very helpful. I would come again.

Very bad customer service. I was part of a large wedding party that selected this place as the primary choice for out of town guests to stay at. The wedding and the reception were booked at nearby venues but most of the guests stayed at this hotel.
Everything went fairly well with the wedding and the reception. I was staying nearby at someone’s house but I went back to Loxley’s, the bar attached to this hotel, after the reception with the bride, groom and some of their family. Loxleys, by the way is a great restaurant with great customer service and great food and beer selection, its a shame they’re attached to such a mediocre hotel. After the bar closed and we saw the bride and groom go up to their room, we ordered an über and waited in the lobby for it to arrive.
This being Lancaster, our über took quite some time — about 20 minutes. During that time the receptionist, Mari, who was resolving some other issue, told us we could not wait in the hotel and that she didn’t know what über was. We went outside at which point she called the police on us! I explained to the officer what we were doing and he said it was okay but that the reeptionist had told him we were unwelcome since we weren’t technically guests (despite having just been at Loxley’s next door). He presented us with two options: 1. buy a hotel room 2. be taken to jail in Lancaster.
In the end the issue was resolved by calling the groom of the wedding and having him talk with the police! ON HIS WEDDING NIGHT. Needless to say, this is not a classy establishment and they don’t have a lot of respect for their guests or their friends and family. If you are having a nice event, look elsewhere. This place doesn’t meet the standards set by other Lancaster hotels like the Marriot (downtown) or the Double Tree in Willow Valley.

Pricey, poor customer service, and poor and uncomprising cancelation policies. Require 48 hours. What?! Have they no understanding that life happens and sometimes throw obstacles in our paths. Too many lodging options to settle for mediocrity.

We got to the he hotel I came in ny the resturant it seems really nice. I was very happy to see they had a bar too, but when I went to the front desk my room was reserved for a wrong date. They offer me a one bed room, but unfortunately my mom or I can’t sleep in a cot, which they offer. The girls at the front were really nice and where calling another hotel to see if we could get a room there, thankfully they gave us a double bed room and free breakfast. Am very happy with the service we got, learn my lesson next time book a room directly through the hotel. At night tine we ate at the downstairs resturant the food was good and the service too. They had a bar open we had a few drinks. In the morning we has the free breakfast it was very good. We are planning on coming back soon it’s very hard to find a nice hotel and especially the service was outstanding. They just need to change the rugs in the room
Aleida

We stayed here bc we were going to Hershey Park. I’m sure there are plenty of other places to stay closer but we heard good things about Loxleys Restaurant (see review). This hotel offered decent rates and also deals and specials: one night stay with two Hershey Park tiks (valued at $ 61 each), or the romance pkge, which was our choice: bottle of champagne, two souvenir wine glasses, box of chocolate, free breakfast buffet and a $ 75 dinner voucher for Loxleys which includes drinks. Both pkgs were $ 199 a room for two ppl. The hotel itself offers plenty of parking, decent sized rooms, equipped with a Mini fridge and microwave, all nice and clean but décor needed a little updating. The bathrooms are a little in the small side. They have one outdoor pool which was dirty and needed to be updated.

Was looking for a nice place to stay in Lancaster for a night, this place looked nice on the website so my husband and I decided to go for it. On arrival it is very nice, no where near downtown lancaster or any attractions but right off the highway. The entrance for check in was not clearly marked so my husband and I had to walk through the whole hotel to find the entrance (there are 2, its the first one.) Check in was easy, staff was nice. Our room was okay, nothing fancy. The bathroom was alright, the whole place was dated. The shower was terrible and had tons of spiders in it on the ceiling. Overall okay for the money, a little pricy for what your getting nothing fancy.

Well, it was inexpensive, but there are a lot of hotels in the Lancaster area to choose from, so I am sure that I would have found a better place at the rate (119 and 124 per night on Labor Day weekend) paid. Wasn’t expecting the Ritz, but it would have been better. Service was okay, but the hotel is experiencing renovations, which make the place just look rundown and creepy. My 3 year old kept calling the place «spooky.» Our bathroom was quite small with chips in the tub and a toilet that seemed unattached somehow. I didn’t try the restaurant because the breakfast buffet just looked unappealing.

I’m a fan but the corporate service could be better. I“m looking to stay here for after my wedding in August. The staff in the hotel was Great, very friendly and seemed like they would work with us. It’s currently under renovation which is not the most pleasant. I think I may be able to get the Marriott in Downtown Lancaster $ 10 cheaper which is frustrating because this hotel is closer to my wedding venue. The King rooms have been renovated and the two bed rooms have to be renovated. The suites seem nice BUT I’d like to have a fridge and more of a common area between the two rooms. This could be improved for a better getting ready and relaxing area for the wedding party! Looking forward to checking out the Pool!

Overall a decent place for a relatively cheap rate. The front desk staff was friendly enough. The room was relatively clean (although there was a dead grasshopper/​cockroach in the light fixture in the bathroom.) The bed was decent, but the pillows were way too soft. I think my biggest gripe would be the «view». I had a second floor room, overlooking the roof of the first floor, and there was a giant air handling unit right outside the window. So not only was the view therefore non-​existent, but the unit was loud the whole night. I probably should have asked for a different room, but was just too tired to bother at that point.

Absolutely an awesome stay a the Heritage Hotel. We will stay there again and highly recommend them to anyone we know visiting Lancaster. PA. Our room was clean and spacious. Staff was very pleasing and kind. Food at the restaurant was excellent for dinner and the breakfast buffet. I can’t speak highly enough. No complaints at all. Good job Heritage!

We reserved one of their packages with a King room upgrade. We expected a room with a king bed and what we got was a 2 room suite with a large whirlpool bath! The place was clean and well cared for. We got what we thought was a very good deal– the king suite with whirlpool, a bottle of wine with a corkscrew and 2 glasses (to keep), a box of chocolates, 2 passes for the breakfast buffet (not a continental breakfast buffet but all kinds of breakfast foods with an omelet station), and 2 tickets for the Dutch Apple Dinner Theater next door (which would have cost $ 51 each ticket separately) all for $ 229 plus tax! Even though the whole place was booked for the night it was quiet around our room. The only minor complaint was a slow moving elevator.

What a disaster — the land that time forgot. If the 1970’s dropped ceiling tiles in the hallways and bathrooms don’t excite you, then the peeling wood veneer on the window sill or the chipped porcelain bathtubs should. For the rates this place charges (~$ 100/​/​night) they should be able to invest something back into rennovations, but alas, that’s not their style. Don’t bother reserving a room type — our king-​size bed, reserved a month in advance, wasn’t honored with no explanation given; and on the weekend, there is NO manager on site. There are too many other quality establishments in the Lancaster area to waste your money at this place.