Carpeteria

Home Improvements That Pay Off
As an investor, I normally have a budget of how much I would spend on home improvements. The kitchen and bathroom remodels continue to be two of the best investments I can make in my house. However, in my downstairs major tile flooring remodel, I’m hoping that I can recoup all of my investment.
I think the medallion and tiles around the fireplace give the biggest bang for my buck. For instance, the medallion in the front entry of my house gives an updated look and a dramatic charm. Furthermore, the tiles around my fireplace give the appealing focal point in my family room. Overall, these two upgrades will pay off.
It is important, of course, to find a top-​notch tile installer. Even a small error on the floor can be an eyesore. What’s worse, is that fixing a botched tiling job can be expensive. That’s why hiring a seasoned professional and making sure the job gets done right the first time is essential. Therefore, I’ve selected Carpeteria out of four major retail tile stores. Carpeteria has also provided better materials.

I am so sickened by this business. My blood boils just thinking about the experience we had. My husband and I found great reviews therefore gave this place a chance. We had tile installed in our kitchen, hallway and 2 bathrooms. We also had floor/​base molding installed in 75% of our home. First off we left a down payment of 50% of the total cost. Communication was lacking, The time limit Karen gave us was incorrect, The men they sent were kind but inexperienced and Only one of the 3 men had prior experience. The men removed the wood trim from our cabinets in the kitchen and bathrooms and didn’t bother putting them back. Instead they left Them on our garage floor. Seriously!!! And it keeps going… The workers left pieces of tile on our driveway which we had to sweep off, not to mention in the front lawn as well (out Gardner was upset his machine picked it up) When moving the master bed to install the base molding they dragged it which caused the center support to break! Lazy!!! I contacted Karen and invited her to come to our home and do a walk through as we were disappointed with the quality of work. She said she would visit but instead she sent the workers to «fix» the issues. Well the workers fixed only what was possible. I explained to the workers that the gap they left between the tile and molding was too obvious and crap was getting stuck in between. They said our tile wasn’t even and I reminded them that they were the ones to install it and then they said the foundation was uneven! Really!!! At this point I knew nothing would get resolved so I waited for a call from Karen. Surely she would check in to see if we were satisfied, right? Not to mention we still owed them money. Surely they would want to make sure their customers were happy, right??? Wrong! We had already reached out and felt it’s the company’s responsibility to reach out to us! I mean we did spend several THOUSAND dollars in their
we waited and waited and waited. Oh hey, one month later Karen calls to collect a final payment. Not once did she ask if the issues were resolved. I explained to her that I had a check for her when she said she would show for a walk through instead she sent the workers. Therefore the check didn’t make it to her hands. I told her there were issues still needing to be addressed. She said she would send someone to resolve them. I’m so tired of wasting my time with nonsense and being given the run around. I have pictures and will post after they make their final visit. I will give them a chance to fix things.

So I didn’t buy anything from Carpeteria, but if I ever need flooring I will buy from here. The man who owns the place helped push my car when the battery had died on 10^th and L12. He even went as far as coming out of his store to make sure I had help coming. He is a genuinely kind and caring person. I would definitely buy from someone with such great character. Thank you for all your help!

I don’t really know where to start with how disappointed we are with Carpeteria of Lancaster. We went into the store, made some choices, Mike was pleasant, and turned everything over to Karen, because I had spoken to her first over the phone. Very ethical. Karen scheduled an appointment and came to measure. She did a very good job of matching some laminate wood to match the current flooring in our home. We went to the store to pay half for a down payment. A considerable amount! After that, no more communication, it went to Jack to set up installations. Jack called to tell us when work would begin. Now, this is where this goes down hill. We expected a professional experience. The first workers arrived to do the stairs. Not much English. I had no idea what they were going to do, or, any way to truly communicate. The tile setter, yes, one, with a helper came to do 5 rooms. (We had been told all of the work would be completed in 3 days). He was an accomplished tile setter, but, not pleased when I questioned him. Not really all of his fault as he didn’t know Jack was not communicating with us at all. Neither man had all of the floorings that they needed, so, we fell behind. I left a message for Jack, who, returned my call and said he would stop by. Did not. Next day, another call to Jack, who rushed me off the phone again, said he would be by, no show. The next day, when i returned to the home, i found a horrible mess! Everything, no kidding, was covered with tile and wood dust! No one layed down any drop clothes. The granite counters in my kitchen were coated as well as the wood floors. My husband contacted Barry White, Jack called immediately and said, in a condescending way that he had explained everything to me previously! When was that! Two 2 minute rushed calls was the extent of our communication. Finally, when work was completed, late night, day 4, we found that there were 2 mislayed laminate stairs and our tile was not polished. Finally, Jack showed up. He did as promised and had the stairs fixed. He asked that the floor man pick up our final check. No call to ask if we were pleased. No thank you for your business. Nothing. We also had carpet put in 3 rooms and ordered a large area rug. We had to call twice about the area rug because it was forgotten about.
I would never recommend this company. We had worked with METRO FLOORS in the past and they were great. Wish I had this time. CARPETERIA had been recommended to us, Barry White is a pleasant man, we have bumped into him in town many times. So disappointed.

We just purchased a home in Palmdale and wanted to replace the worn and torn floors. Found Carpeteria here on Unilocal.My husband and I went to their store on a Saturday afternoon and Mike helped us. He was so nice and informative. We picked a hardwood laminate sample and he let us take it to our house to see how we liked it. He came by that Monday to measure, gave us a great, affordable quote that was actually LESS than our budget. By Wednesday Luis & his team were in our house working. We only anticipated the tile being ripped up on the first day… and were shocked to see that they had nearly completed laying the new flooring down! They were done and cleaned up by Thursday. Luis & team did a fabulous job! We went back to Carpeteria Friday to pay our balance and tell Mike how happy we were. We asked him if he could recommend anyone to paint out interior, cabinets, and do some dry wall work. He recommended Luis! Luis and his crew started painting the entire interior of our home on Monday. Today is Friday and all they have left to do is put the cabinet doors back on. The quality of work and speed which they work is amazing, and incredibly affordable! When it comes time to replace our kitchen counters and carpets we’ll definitely return to Carpeteria.

Wow! Just left carpeteria and picked out new flooring for entire house. Mike was professional and really great at bringing everything together which made the decision making process easy. Jack, one of the owners really took care of us and made the buying part a no brainier. If you are in need of flooring, go to the experts at carpeteria! You won’t be sorry!

These guys aren’t even finished with the whole scope yet and I couldn’t wait to leave a review. My brother went through the process of bidding for flooring in his home and went with Carpeteria in Lancaster. He had nothing but great things to say so I didn’t think twice about hiring them to install some laminate flooring and a new kitchen backsplash. I am happy to say that they have been PHENOMENAL. If you’re looking for extremely competitive pricing, a quick and professional install, and just an all-​around company that you can trust, give Carpeteria a try. Mike was our point of contact and he was super easy to work with., and the guys who did the install were all awesome. I can’t say enough good things!

I shopped around for flooring, believe me, and nothing I found in the AV compared to Carpeteria. When we walked in, the staff was helpful without being annoying, and were eager to answer our questions with detailed responses. Our customer service/​sales agent was Karen, and she was amazing. We came and went several times, and at no point were we pressured to make a purchase. When we had them present a bid to us, the measurement was careful and precise, and the bid was back to us the same day.
Once we decided to explore their selection a bit more based on the bid, the staff made every accommodation to ensure we got the best quality product. They had a deal on laminate installation (3.99 sq/​ft installed) and went above and beyond that deal. We got a high grade laminate flooring with the deal, which was not supposed to be included, and a high quality underlayment as well for a bargain.
When installation came, the installers were professional, hard working, and honest. I was quite happy to have them in my home for a few days. Despite several unexpected setbacks, they never charged me more for the extra effort. Their work was exemplary and, when a minor defect was found, they rushed back and repaired it with no complaints. It makes me feel good to know that their labor is guaranteed.
After this, I raved to my sister about my experience, and lo and behold, she went with them after she got an amazing deal as well. I proffer my highest recommendation, and could not be happier!

I had about 1100sf of porcelain tile installed in my house this past week. I have to say, I have never been more happy with, not only the quality of work, but the professionalism of the installers John and Bert. They were here, ready to work and completely prepared, to do the job. When they gave me an arrival time, they were always on-​time or a little early. They definitely put in a full day’s work, every day. More importantly, my tile looks amazing! The lines are perfect and everything is seated correctly. I’m so happy I decided to go to Carpeteria and I completely recommend them to anyone looking to improve on their home. Thanks again, John and Bert, for a truly exceptional job!!!

My wife & I have lived in Lancaster since the 60s, we have done business with most flooring businesses in town (one exception: the newest one in Lancaster which are people who formerly worked in other stores here & turned out to be very poor in every way, also lied to us over & over) We have purchased flooring 3 times for every room in our house this year & Carpeteria is head & shoulders the best flooring store in Lancaster, the salesperson, Mike is courteous, knowledgeable & customer oriented in every way. We feel they gave us fair prices, their installers were on time, very friendly & courteous & in every instance did an excellent job We are delighted with everything.

We just moved to the area and wanted to have the wood-​look porcelain tile installed in the entire upstairs of our new home We PAID for Lowe’s and Home Depot to come measure, and their prices were outrageous The tile wasn’t that expensive, but when adding up the old floor removable per sq ft depending on carpet tile etc, then removing the furniture in the rooms, the costs just kept adding up.
We walked into Carppeteria and the floor I wanted had just been installed on a display. It was more expensive, but I loved the floor. We were greeted by Karen, who was amazing!!! She loaded her car with samples and met us at our house! She measured gave us a price and we signed the contract within an hour of her arrival. No padding the price with extras for floor and furniture removal. The crew showed up the following Monday and have been here everyday for the past two weeks! They show up on time and work the entire day. And they were thousands less than anyone else we were looking at!!! We will have them do our downstairs as well.

My husband and I wanted to replace the floors in the entire house. We knew going in on a huge project like this would not be cheap. We visited all of the flooring stores in the AV area, did our research and decided to go with Carpeteria.
Upon entering we were greeted by Mike. He was friendly and took over an hour to answer every question we had. We brought in samples to match the color tile we were looking for. Once we found one we liked he didn’t try to up sell. I really appreciated that, and it is one of the reasons why we ended up choosing Carpeteria to do our floors.
We actually went back to Carpeteria three times before signing paperwork and sealing the deal. Mike worked with us to reach an amount we were both happy with. The owner (Jack) came over introduced himself and informed us if we had any questions to call his cell directly. Customer service is very important and it shows. Even when I called and asked questions I had a response or call back in just a few minutes.
Luis and his crew (Alvaro & Richard) showed up the first day and helped move furniture to the garage before removing our old flooring. They removed everything and swept, vacuumed and picked up everything. The floor was clean and ready to have tile put down. They next day two other guys joined the crew and worked hard for four days. The original order had the wrong amount of tile, too few small tiles but Luis was on top of it. He contacted the supplier and arranged pickup so there wouldn’t be a delay in our flooring.
The next morning at 8am exactly the Carpet guys showed up. They ripped out our old carpet and swept the floors before putting down the new carpet. The rooms looked great. The vacuumed everything up so the rooms were move in ready.
Overall, we were happy from start to finish. The only reason why I couldn’t give Carpeteria 5 stars is because the grout is different colors in the house and there are a few chips in some of the tiles, big enough to bother me. Although, when I returned to pay the remaining balance, I informed Mike about these issues and he offered to make it right.
I read some complaints about customers having issues trying to replace their stain master carpet. I will definitely be updating my review in the future when the time comes.

Carpeteria did our tile in our last house. We recently sold our home and bought a bigger house for our family. We went back to Carpeteria for some remodeling again. This time we picked out a different tile and got carpet for our master bedroom and our child’s room. We got John and William again. I love those two guys. They are perfectionists and do the job right. It does take them a little longer but I rather them take their time than to have half ass job done. The remember us from our last home. We let John know that we sold our house in one day and they LOVED the work they have done. I’m sure that when it’s time to sell we will sell this house fast. I recommend Carpeteria to every one who needs work done.
Thank you Jack, Barry, John, and William! You guys are the best :)

Absolutely amazing service! My husband and I walked in a bit weary having little to no knowledge regarding flooring. I was expecting a car dealership type atmosphere with the feeling of being pressured into making a purchase, but I had quite the opposite! No pressure at all! In fact, we were often steered away from more expensive floors once they were made aware of our needs. We could have shopped around more, but the genuine customer service sold us! We knew we were getting quality from people who cared about their craft.
As for the store itself, it can be a bit overwhelming with the vast number of flooring options, but that’s not necessarily a bad thing, right? We were shown many different options fitting our needs and price range. We walked in completely unaware as to what we wanted, but by the end of it, they helped us choose our DREAM floors.
Barry and Larry, you guys rock!

This is our second time purchasing flooring from Carpeteria. Working with Barry White is always extremely easy. He’s very knowledgeable and helpful. High quality of carpet and very reasonably priced. Carpet was installed within week of ordering. His installers were excellent… hardworking and meticulous. I will definitely continue going to Carpeteria for flooring and will highly recommend to family and friends.

Great people ,
We needed some new flooring for our office, Jack & Barry were very helpful .
They showed up on time the day of installation and there installation crew was clean and Proffesional … Price is always a factor but Proffesional reliable service is even more important so we got the best of both worlds.
Thanks guys we definitely will use your company again !
From all of us at Kray Industries

By far the best price, the most friendly staff, and all around great service! I bought a house and checked everyone out. They had a better selection then lowes, home depot, or any of the other places, and… They actually have a staff that remembers who you are haha. As for the service, they were in and out in one day, they stuck to budget, and I couldn’t be happier. I definitely recommend anyone looking for new floors, counters, or a shower to give them a try.

I shopped around and found the best cost here (for value that is). I could have purchased for cheaper but I wanted a stainmaster brand carpet. I found the style and price that I felt was fair. Also, My wife wanted wood. Again we found the price, style, and brand that we wanted.
I dealt mainly with Karen, but was introduced to Jack. He reassured me of the install date and even followed up prior to install to verify the day and time. The guys showed up on time, and clean. I left and by the time I came home, the job was complete. They left nothing laying around and completed the job beatifully. This was true Quality!
They were very competitive price wise and I even saved on the wood over Lowes. I purchased Stainmaster carpet and wood floors. I did a true price comparison… it was based on «Apples to Apples». Compared to another two carpet stores I shopped, They were actually the same price and less on one. Plus they didn’t penny and nickel me by charging me for every nail, drop of glue, or «diagonal cut» they had to make. (one store was charging me a «Diaganol wood cutting charge». They included Installation, no games. Thanks Guys… Keep it up

I needed carpet installed today. Called and spoke with Barry who is one of the owners. 2 hours later carpet was going down on the floor.
Re: Showroom. Decent sized, lots of choices.
Re: Pricing. Was less than I thought it would be.
Re: Quality of carpet. Dupont Staimnaster whoopdeedoo super long lasting carpet
Re: Installation. Courteous, Clean, Fast, Meticulous.

Shopping for carpet remnants for a home gym. We stopped at Carpeteria because they were having a «sale» on remnants. First off the receptionist at the front desk was put off at the fact we even walked in. Apparently my wife and I were interrupting her «I get paid to sit here and do nothing time». They quoted $ 600 for a 10×20 piece + pad and no labor (I can install it myself). Sounds more like full price to me. Home Depot has the same quality and a 12 X 17 (which I actually only needed a 10X16) size for $ 149. Do yourself a favor and don’t waste a second of your time here.
I wish there was a ¼ star score.