Vicino Apartments

Sadly I have to apply the one star they do not deserve. I don’t even know where to start to be completely honest.
well lets just start off with their bad customer service they’re apartment manager is pretty much a rude self being who cant admit to her wrongs in apartment management non the less one person in her crew who we all in the apartments know very well has a look in her face like she is always lost but hey don’t let her fool you she is always lost. she forgets pretty much everything she is doing at the very moment that she is doing it. I can see where the lack in professionalism is coming from. If your in question of that here it is they give you the «I don’t give a shit look and attitude» just like their manager does. They are all nice to you before signing your lease after that they could give less a crap what you want, or need.
They have been working on construction since I have moved in, this is almost a year ago but gladly ill be leaving soon this isn’t worth a penny that we are paying for. The gym isn’t what they show on their home page, the pool itself isn’t worth it either (its still under maintenance) to make this easier all the amenities you are paying for on your rent aren’t even available to you for use.
I can guarantee something in your apartment will not work it can either be from the ceiling fan, toilet, ac, ect. something will not work. You call them for repair and they just patch things up and it will continue to happen. Oh and watch out for the roaches I keep my place clean but they keep coming back I take it they have never fumigated before opening up or in between years as it is required.
Now the parking when I first moved in I was assigned fairly enough with two parking spots which now have turned into 1 parking spot and if you want an additional spot it is 75 dollars more monthly. They tow your vehicles without notice so be careful.
Actually just DON’T MOVE INTO THESE APARTMENTS…
They are so unprofessional they never send notices on time or notify you of changes or updates. Save yourself money and time this isn’t the place you want to live.
Yhey changed their name due to the bad reviews on their last i’m glad to see i’m not the only one who see the bad in the Vicino apartments.

This placed sucked the moment we moved in! More than one cabinet door was calling off or was super loose, the locks on the Windows weren’t working, and one of the rooms didn’t have a window screen! PARKING SUCKS HERE! We rent a three bedroom apartment and were only allowed one parking stall. If you want to rent out another stall it’s 75 $ (2 stalls is the max) Theres church parking from 6pm to 10am (you’ll get towed if you don’t move it by on the dot) There’s a little parking in the front but those stalls are always taken. If you want your car to get towed DAILY than this your place to be! This place doesn’t deserve any stars.
FUCK THIS PLACE.
CANT WAIT TO MOVE OUT

FYI they changed their name to get away from their last horrible reviews but it doesn’t look like that lasted long.
1. This place is under construction EVERY day no joke from 6am on. Don’t think you’ll get any sleep here. I will post a video daily
2. No amenities! The pools have been closed since I moved here 4 months ago and the gym barely got fixed but it’s a play house to the kids. The office does nothing about it.
3. You will get towed! They have a tow truck that sits up front waiting for someone to mess up. It’s $ 300 to get your car back. My tag has fallen off my mirror 3 times. That $ 900 I’ve spent to get my car back. Plus they have changed their pass 3 times since I’ve lived here. God for bid you don’t get the notice they «tape» to your door. You will get towed. To add there is absolutely no parking!!! Anywhere. You get one free spot. If you want another it’s $ 75
4. Roaches and Ants are your new roommates. Don’t think you’ll ever get used to living with them but you do. I’m a clean freak but nothing gets rid of them.
5. Mold every where. I can bleach my bathrooms weekly and mold still grows. Black mold. I’ll post pictures
6. Everything breaks. They may show you a nice apartment but wait till you move in. Decent floors and cabinets can’t hide how old this place is and it’s falling apart.
7. Most importantly the office staff is only nice to your face until the day you sign your lease!!!
DoNT MOVE HERE IF YOU DO DONT SAY WE DIDNT WARN YOU

HANDS DOWN THE WORST APARTMENTS!!! PLEASE DO NOT LIVE HERE!!! I got my car towed twice in one month. The 1^st time because I didn’t have the «right permit» which they all of a sudden changed out of nowhere. Second time TODAY my car was towed bc I had the correct permit but I was parked in future resident parking!!! Like wtf? Residents got kicked out of parking behind the gate and now we can’t park in the front either! Oh and don’t even waste your time and complain to the office bc they will just look at you like a deer in headlights. They could care less!!! WORST APARTMENTS. Not only will you be paying $ 234 everytime your car gets towed and your car will get towed at least once; they decided to remodeled the whole entire complex while residents are still living there. This apartment is
Too much and i cannot wait to leave!

Deserving of zero stars hands down. Roaches, termites, the parking issue has gone from bad to worse in the time I have lived here. My family does not feel safe in this complex with cars being broken into all the time having to walk a block and across the street to get home in the dark. Dogs that are on the «not allowed» list are here. Maintenance and having things repaired? There are just no words left. Plumbing, heating, air conditioning, good luck if these are the areas that need to be dealt with immediately because they are NOT. Please, to save yourself the agony, find a Good place to live where you will be happy in a nicer neighbourhood. No one wants to live with the filth. Don’t get me started on the grimey grounds, dirty carport areas and trash lying around. Perhaps it’s time to fumigate the complex and fix the real problems here. I can only hope no one ever has to experience what I’m experiencing. You WILL be sorry. Management? Good luck, they have got to be some of the most ignorant people I’ve ever had to deal with. Bottom line? They are here to make money and not deal with anything else. Frustrated tenants? You better believe it. People ALWAYS complaining to them for pretty much the same issues. Do yourself a favor and run as fast as you can from this ghetto, run down dump. They fool you with a nice looking office but tour the «entire» complex to see what I’m talking about.

Rude management, constant TERMITES, limited parking, and expensive!

Do NOT LIVE HERE!!! This apartment seriously sucks. My roommates and I have been living here for a little over 3 months & since we got here, everything has seriously sucked. When we moved in, we had to call for maintenance about 5 times. The vent in the bathroom didn’t work. The cabinets in the kitchen were falling off. The blinds on the Windows were loose. The doors couldn’t close good. And the parking seriously sucks!!! They will seriously tow you without any notice or warning. The new management tries so hard to strict everything off but I say that this apartment seriously sucks and I would never ever recommend this apartment to ANYONE! My roommates & I are finding a new place ASAP!!!
DON’T LIVE HERE.
If I could, I’d rate this apartment no stars!

If I could give this location no stars, I definitely would.
My boyfriend, his friend, and his brother are renting this location — and let’s just say that it’s ridiculous.
First off, when we all first walked into the apartment after they signed the lease and payed their first and last month, we noticed that the tub wall would come out of the wall when you’d turn it on. Then, dishwasher was broken. The floor is warped. The walls are so paper thin that I can here the neighbors conversations and know when they’re taking a shit.
Next, they only gave ONE parking spot for a three bedroom. Which you must have a sticker to not get towed. However, only TWO get the sticker and the other gets a paper to park at a church about a block down from the apartment.
You have a time frame to be able to park at the church by the way. Only from 10pm to 8am on the dot. Or else you get towed.
There is absolutely NO VISTOR parking.
The only «visitor» parking they have is the parking spots in front. But you can only have visitors from 8am to 7pm on the dot. Or else. You get towed.
(P.S. There’s NEVER an open spot)
They have parking in the street and across the street BUT. You can’t park there Monday-​Friday from 7am to 6pm. OR 3am-​5am.
So needless to say that you’ll be moving your car every few hours unless you don’t mind getting tickets or getting towed daily.
There’s a small street on the side BUT you can’t park there from 10pm to about 7am.
So. There’s no parking. Don’t plan on having visitors over. Like ever. Unless you work nights and they can find a parking spot.
They are CONSTANTLY making noise here.
They do roof work, laundry room work, and gardening work all at 8AM on the dot. So don’t ever plan to sleep in here. AND if you work NIGHTS (like my boyfriend), don’t plan on sleeping EVER.
Their gates into the parking are usually broken and if those aren’t broken, then the remote to open them is.
I’m sure there’s more, but bottom line is.
DON’T LEASE AN APARTMENT HERE.
It’s absolutely horrible and you basically pay for just a bunch of headaches.
We are personally counting the days until we get to leave and never come back.
PLEASE, don’t waste your time and money.

Currently a resident and since April 2015. Completely LOVED this place initially! 2 bedroom lease. Great floorplan. We have two vehicles which are registered and allowed to park within the property.
They issue you stickers to place on your windshield to display so that you won’t be towed. Our vehicles have now been TOWED TWICE within a single month!!! As if I wasn’t already furious with the first time and still remained calm about it!
You are allowed ONE designated parking spot! There is another area that you may park your cars as well. My fiancé parked her car in that area yesterday afternoon. We come back today to find out that it has already been TOWED!
I don’t know if it is a current tenant playing pranks on us or what but this issue needs to be fixed!
***300+ dollars to get your car out of the impound ON TOP OF YOUR RENT. Beautiful place but honestly NOT worth the trouble.
Forgot to mention. You’re allowed to park across the street in a church’s parking lot. We try not to park there as much as possible as there is a high volume of car break ins and theft. If you have more than one vehicle, hope this helps
***The towing company is on Unilocal!«Mr C’s towing in Los Alamitos CA»
I encourage you to also check out their reviews! Many of Vicino Apartment’s tenants…
***Update: just came from leasing office to figure out what’s going on at this place. Turns out they just swapped out the sticker permits and we WERE NOT notified??? Bottom line, they blamed us all the way through. Another 300 to the tow yard how awesome =)

I’m glad to see I’m not the only tenant with the same exact issues. As if the parking wasn’t enough problems. When I signed a lease 4 months ago it stated that I was guaranteed a parking spot and then could have another on a first come first serve basis. They have now taken 90 percent first come first serve basis spots because they are now renting the free spaces for 75.00 a month. Nice for those that can pay for that with rent already being 2,125.00. Also, I live in a three bedroom and only one spot is given, absurd. The staff here doesn’t seem to be concerned enough to make improvements to keep the residents here. I’ve had too many maintenance and repairs and I’m sorry, when it’s freezing and my heater didn’t work, it took them way too long to actually come and fix it. I had a toilet come half way off the floor and it didn’t seem to concern them because it wasn’t leaking. Yeah, okay. You can guess how many days it took them to replace the toilet. Management needs to train their employees instead of them giving you the «I don’t give a shit attitude.» Residents are correct about roaches. You literally walk around at night and have to watch the ground unless you want to keep stepping on them which is gross. They will spray for you over and over and why I have no idea because it’s not working. Their excuse? The residents and we live above the sewer so that’s why they’re here. Which is it? They’ve also told me to buy stuff to kill them. The roaches are not my problem, it’s the buildings and I can’t say I’ve ever had to live with them before. Again, I pay a hell of a lot of rent for all the issues with parking and so many repairs. Mind you, I’ve only lived here for four months. Disgusting to say the least.
Management: train your employees to be as kind as they were when people are signing leases, nobody wants to deal with their attitudes after that fact.
I would also like to point out that there is a maintenance number to call and guess what? After days of not hearing from anyone I’ve had to call the office and low and behold, they don’t have a copy of the work order. Seriously?
My next complaint is the amenities on the property, which of course they keep saying is going thru a remodel, how long have they been saying this? Quite some time. Pool and jacuzzi, party rental room and gym are all closed. Funny, I thought my rent included all the amenities that are not available and the leasing office has no clue when all this is going to be rectified. RPI MANAGEMENT needs to reevaluate how they treat CURRENT residents and take care of that issue first. I have spoken to many, many residents and everybody is looking forward to vacating this building. They should take note of it.

This place changed their name.,.
Well where do I begin… Let’s first start off with the parking. The parking at this apartment is absolutely horrible. You are assigned one spot, and there are very few other spots allowed for guests! You are allowed to park in the church across the street but have to move it by 8am. I have gotten my car towed before which was 234 $. Secondly, this complex is roach infested. I have never seen so many roaches in my life. From the bedroom to the bathroom even in the kitchen. Absolutely disgusting. And here we go with the maintenance guys. I have never experienced anything like this before. One of the guys entered my apartment without any of my consent a week before I moved. Everything was out of the apartment except my food in the cabinets and the fridge as well as my tv hanging on the wall. I came back 4 days before my lease ended to do some final cleaning and pick up the last few things i left. This guy entered my apartment without my consent and took my tv off of the wall… Not only did he do that but he had it in his house!!! I never gave him the authority to enter my house let alone touch my belongings. I am very upset with this place and the manager of this building as well as the head maintenance people did not seem to care. Very unprofessional! So be careful with these people who knows if they will enter your apartment without your say so.
I also had a water leak above my shower that was coming from the people above me. I called the people in the office and they scheduled the maintenance people to come. They came and checked it out and said they couldn’t do anything until they got in contact with the tenant above me. Days passed and I seen one of the maintenance workers walking around and asked about it and said he would talk to his manager and get back to me. Days passed again and still nothing. Like I said before they are very unprofessional! Moved out and the leak still wasnt fixed…
And they had the nerve to charge me for cleaning fees… When the maintenance guy made the big whole and patch on the wall! What a joke. So unprofessional. You’d think they would wave this considering they put me through all of this

If you’re lucky enough to see these reviews before applying here or signing a lease, consider yourself lucky and DON’T MOVE HERE. This place is a complete joke. They’re quick to give you a nice tour void of all flaws. If I could give this place zero stars, I would.
I wish I had caught on that this place was a nightmare from day one. On move in day I go to park my car and unload boxes and I’m getting yelled at by another tenant that I’m in his spot because management «accidentally» assigned us the same spot. From there we had problems like no working showers when we moved in, clogged drains and sinks, the shower handle falling off, not having hot water, a toilet completely lifting off the floor, toilets not flushing, a broken dishwasher upon move in, rotting wood, and bugs… Oh god the bugs. HUGE cockroaches, termites, water bugs, you name it… It lives here too.
Other cons?
— there’s never parking… A second spot will cost you $ 75 a month. If you have guests, they have to part 3 blocks away. Your car is also at good risk of getting broken in to or towed by Mr. C’s towing company… $ 300 to get your car back… Happened to us the first week we moved in. With as many people as this happens to, they really should have security on the property.
— management is RUDE once you’ve moved in. They don’t reply in a timely manner to maintenance problems. And there are countless of those. Including them not fixing our heater for SIX DAYS. because guess what? They never installed the heater in the first place! They also never seem to have a record of you calling if you give them a follow up call when the problem ISNT fixed.
— constant construction on the property. They’re «remodeling», but no amount of remodeling will cover this places flaws. There’s broken glass all over the parking areas… nails laying around… One of which went through my moms boot. There are maintenance trucks and forklifts parked all around the property… Which is a FIRE HAZARD.
— security gates are always broken/​open… Very easy to get on the property without a key.
— there’s 2 pools, 1 jacuzzi, and a workout room. However 1 pool and the jacuzzi have been down for maintenance for over four months… Nearly the entire time I’ve lived here. The workout room always has young kids running around screaming and messing around on the equipment.
These people are nothing but deceitful liars. Hopefully the tour is the last time you have to be at this roach infested dump. I can’t wait to get out of this place.

We lived here for 3 months while looking to purchase a home. I am not a complainer and am a fairly reasonable person, but this place is ridiculous. It is INFESTED with cockroaches and palmetto/​water bugs. Completely INFESTED. They have some sort of racket going on with Mr. C’s Towing. They patrol the parking lot every hour, tow cars, and then charge a $ 300 tow fee to reclaim. We had a rental towed before we even had a chance to get a temporary pass from the office. There is no parking if you have a second car. When we left it was under construction, and there are no safety guidelines in place. Stuff is literally falling off the roofs that can land on your flipping head. There is lots of blasting, booming, awful music going on all the time from all directions, people fighting, etc. The laundry room is filthy. Open a machine and hundreds of fruit flies fly out at you. The office staff is rude and condescending. I do not see how working in a crappy apartment office can possibly give you the idea that you are entitled to be snobby. It’s just awful. No other way to describe it. The only good thing I have to say is that the maintenance staff was very nice.

I recently visited a friend in this apartment complex, and have never been more terrified in my life. Kidding, I have, but seriously. She is living in squalor. Her apartment had this weird mildewy smell which she kept apologizing for. She ran around and febreezed the crap out of the apartment.
When I went into the bathroom, I screamed. I flipped on the light and two to three full grown + maybe 1 or two baby cockroaches scattered into the walls. Her sink water never got warm, and there was dog poop everywhere outside. She is ending her lease ASAP, of course. She is also a smart lady, so I asked how she even ended up here, and she strongly believes she was tricked. Everything looked nice on the outside, but within three months everything started peeling and getting gross.
I had to park my car like 3 blocks away, btw. I got outta there fast and we went to catch a movie. I felt bad about it, but was so happy and grateful to be living where I am living right now instead of that dump. I hope she gets out soon!

I’m so done with this place and don’t even know where to begin. My AC has not worked since November. I’ve told 4 different people about this, and it has still not been fixed. I had to go out myself and buy mesh screens to place over the vent in the bathroom so that bugs wouldn’t get in, as there was just a gaping hole in the ceiling around the light bulb. My sink has overflowed with other people’s garbage from the disposal on several occasions. I’ve had maintenance workers park in my spot, and random ass people too. Because we are a one bedroom, we weren’t given the choice to PAY for an extra spot (which is not mentioned in the lease), even though we were willing to pay to avoid the daily struggle of parking. Oh, but you can park at the church! Where the spots have broken glass everywhere probably from people’s cars getting broken into! And what fun it is to be walking along the sidewalk and have to avoid dog crap because now the grass is too much effort??? But whatever you do, don’t go to the office and complain about the parking. Because «there’s nothing we can do.» And after four times asking for the AC to be fixed since November, nothing was done. I even asked them to replace our sliding screen, because it smells awful from who knows how many years it’s been there. We can’t even have it open without the apartment smelling bad, so no fresh air there and no AC. It’s January and nothing is fixed. No one gives a s***. This place is a daily hassle, not a home. I plan on leaving as soon as possible.

El PEOR servicio que he recibido. Quien llevo nuestra Documentación se llama Courtney, ella es muy AMABLE y excelente persona, pero Jennifer ofrece el PEOR servicio. Muy sarcástica y mal educada, haciendo siempre gestos y hablandote como si fueras a pedirle limosna. Uno va a pagar sus servicios y honestamente no voy a pagar por un servicio como ese. A pesar de que al final íbamos a pagar un departamento un poco caro, preferimos rentar en The Enclave Paramount un departamento más caro que los de Vicino, pero con un mejor servicio. Honestamente tan solo por el trato que recibí de Jennifer no los recomiendo. Insisto Courtney fue muy AMABLE pero Jennifer tuvo una actitud que mejor decidí no rentar ahí.

I currently live here and can not wait for my lease to be up! Trying to be proactive, I called Ammar, who does the renewals. I called three times in June because my lease was going to be up at the end of July. I was told three different times that he would give me a call back, which he never did. He eventually called on July 26 and told me he had returned my calls and then he changed the story saying that someone named Gina told him I did not want to talk with him. If I did not want to speak with him, why was I wasting my time calling the office? I was also told that a notice was put on my door. If that were true, WHY WAS I CALLING TO GET THE INFO THAT I NEEDED? Sounds like a liar and someone who is trying to avoid residents to me… I remember when I was in the office renewing my lease with him, he left his phone when he went to make some copies. I guess he remembered he left his phone and literally ran back to his desk to retrieve it. This happened about two or three times while I was there. I have too much to lose to want to steal someone’s phone. If I want a new phone, I can happily go to the store and buy what I want… no problem. This actually did piss me off, if I were another ethnicity besides Black, would he have broke his neck to run back to his desk or would he have not given it a second thought? Also my sister has been on my lease since the day I moved in back in 2011, somehow her name was not included on my new lease. Had he taken the time to call he would have known that my sister was still in the residence and I never notified him or anyone else to take her off the lease.
Now that we have to pay an additional $ 75 fee for parking… Yesterday I returned home from taking my daughter to the ER and one of their maintenance men had his van parked in my spot. I called the office to let them know of the situation, a guy answered the phone and told me that he was going to meet me at my spot to see what was going on… he never bothered to show up. I waited for about 20 minutes. I called in November to complain about my water not getting hot. In the morning I have to wait about 10 – 15 minutes for room temperature to tepid water at best. I was told someone was going to stop by… I am still waiting and have had this problem in the past. I have lived in this apartment complex (Formerly Towne Center Apartment) since 2011. This is supposed to be a smoke free property and the rules are not enforced! I have a family member that had to be take to the hospital because my neighbor smokes and the smoke drifts up around my door.
Pros–
Dog Friendly
Semi-​Safe neighborhood (my sister had her window broken last week while parked in front of the complex)
Freeway accessible
Shopping centers are near
Cons–
Parking sucks, now there is a $ 75 fee for parking
Risk of being towed (I have even though my parking pass was in the car)
Constant renovation/​noise (If you happen to work at night, during the day you are SOL)
People do not clean up after their dogs/​poop everywhere

this place just changed thier name. they use to be towne center apartments. check out those reviews. anyhow. lived here for 2 years.
Cons: 1. never any parking after 4 pm and on weekends. No joke i this is the most stressful part of living here.
2. the management is awful. if you try to schedule maintenance or anything they never follow through. and then when you call about what happened they tell you there is no record of it. this happened numerous times. management is also very rude. and the worse part is there is no way to hold any of them accountable. we complained to the manager and she was worse than her employees. just a straight up a-​hole. then we called fpi management and it’s almost impossible to get someone on the phone.
3. they work with a tow company that constantly patrols the property. people are always getting towed.
4. while i lived there i had my car broken into twice, things stolen from my patio, witnessed many broken windows in cars, witnessed grafitti on the walls.
5. the gates are always broken/​open. the last 6 months or so i lived there it was never closed. and before that i’d say every other month there was a problem with them.
6. during the summer, the teens listen to loud very music at the pool and did i mention the pool is disgusting. it got shut down a few times.
7. the 24 hour maintenance is a joke. you call, but no one ever answers. ever! we had our hot water off from 5 pm or so until 10 am the next day one time even though we called and left numerous messages as soon as the problem was discovered.
8. they say they have a security patrol but they don’t. all the guy does is sit in the main office. if you do see him its because he’s walking to his car or sitting in it. i have seen him hanging with the tow company driver a few times. he’s a joke.
don’t let this place fool you, when people come to check it out they will act real nice, walk you around and yes the place looks good normally on the outside. and yes the apts are ok. but not worth it.