Quality Auto Sound

Meno and Issac were very helpful, knowledgeable about the product and explained the stereo to me after it was installed. Location looks a bit ghetto but they know what they’re doing!

If they put in your car stereo I hope they don’t leave you stranded twice they tapped into it water under my dash and then they told me they don’t use those but it isn’t factory work when doing so they cause the hot water they grabbed to rub up against metal work in my dash causing the security system not to be getting power therefore shutting down my vehicle but at least when I have questions about my overpriced area they are more than willing to come outside and help me because they never have many customers

Not sure why all you people are complaining on here about them. I went in after getting my radio stolen out of my car last week. They were able to fit me in (I don’t love down here, needed it done right then) and when I had an electrical issue w/​the radio I took it in to have it fixed and they did it on the spot again and works perfect now. I recommend Isaac for anything. He is awesome!

We had keyless entry wired into our truck. It seems to work ok but man, it was a chore just to get it done! We were told to drop it off at 9:00 am for installation. Normally, would you not expect something to be done within a few hours TOPS of dropping it off? We were never told to drop and leave it… and when they get to it, they will get to it. We were the second ones there at 9:00 am and it was not done until 4:15. When I called for a status, they had no clue as to when it would make it into the bay (I called at 2:00)…oh…, well it hasn’t been in the bay yet… SO WHY DID I NEED TO DROP IT OFF AT 9:00 am? Senseless… at completion they handed my husband the keys and said «here». No instructions, no communication… nada! He tried unlocking the passengers door, it didn’t seem to work. After trying it several times someone finally came over and stated that he had to push the button 2 times in order to unlock the passengers door. The lights were suppose to flash when locking or unlocking. It does not work, he told them and they said… it will cost you another $ 40 for me to do that. This is not at all what we expected… very unprofessional, very poor customer service… installation took too long but I THINK it works okay… who knows? I do not recommend… go to Best Buy. We have never had a problem with Best Buy installation… they are expensive… but get it done right.

I wish I could give this company 0 stars… I had them install a remote start in my new 2014 vehicle, it worked fine throughout winter, and now it won’t start with the remote start fab or the actual car key. My issue with quality auto sound is they really haven’t been able to help me. They aren’t «mobile» so they can’t come to my car (5 miles away) and look at it, they told me I needed to tow it to them. They also refused to try and figure out the problem over the phone. I told them I feel like I am tech savvy, so I would be able to understand their instructions for restarting or turning the system off, and he said «well if you’re tech savvy, then you should be able to fix it.» They won’t pay for towing (which is understandable), they said they will fix the remote start for free, but to uninstall the system, it’s an $ 80 fee… The people I spoke to on the phone need to work on customer service, the first guy I spoke to was rude and mouthy towards me. If you’re looking to get work done on your car, don’t choose this place. If they install anything, they probably won’t do it right (looking at other reviews) and it’s a mess to try and get them to fix it or even work with me.
When my car was dropped off by the towing company, Isaac from quality auto sound called me and asked how I was doing and I said I was okay and I asked him how he was and he told me he wasn’t doing very good actually. Made me feel like my issue ruined his whole day. When he explained the issue with my remote start, he belittled me and made me feel stupid. It was a very unprofessional phone call. I will never be going thru them again.

I went last Tuesday 04÷28÷15 to get the factory stereo install in my ford bronco 94″ because was removed by the last owner and got there went in the store no one said welcome or hi or anything (((Poor customer service))) then I ask someone for help and this guy come with me outside to see the stereo and (((((he said that the connector was ripoff and can’t do anything to fix it))))) just waste my time because I thought that they actually fix all type of sound system related stuff

I wish I could give negative stars. I’ve never been treated so poorly. After having a nice system put in my truck the sub wasn’t working right. Brought it in 3 times and they always said their was nothing wrong with, finally on the 4^th try they ended up replacing the sub. Service is first come first serve «supposedly» and I was first in line twice when they opened for them not to work on it till 6PM at night and calling me 5 minutes before they close to tell me they weren’t going to do anything AND that I would have to come the next day to get it.
Do yourself a favor and STAY AWAY.

Never had worse customer service. Not only did they not install everything properly, but would not fix the problem that they caused. Have given this place a few chances but will never go back. Every person I talked to was an A-​hole. Don’t get looped in by $ 1 install. Helen Keller would have installed a better sounding radio.

There goal «to make me happy’ failed miserably!
Terrible Experience! Promised 30 min install — took 6.5 hrs! Customer service was terrible from manager Silvino Garcia. Ruined my entire Saturday. They will ruin your day as well.
Background:
Stopped in on Friday afternoon for a head unit install for a 1995 miata.
Requested re-​wire of headrest speakers. Quoted a price of $ 204. A little pricey.
The quoted document stated 30 min install.
I placed a $ 50 deposit on purchase and asked when to return on Saturday.
The manager Silvino Garcia stated I should return on Saturday at 9am for a 30 min install. First come first serve for install was stated.
I arrived at 9am when they opened.
I waited until 10:30am before asking how things were going and noticed my car was parked in the original location. Never moved.
I was a little upset that it had been 1.5hrs. Silvino stated he was sorry and would get it started right away.
I waited until they pulled it in and went for a walk.
Came back at 1pm and they were only ½ done. I had to cancel plans with friends and my wife.
I lost it and I was furious. I asked Silvino to «Make Good» on the cost of service and he said he would and was still very sorry.
I came back to at 2pm and waited until 2:30 for them to finish.
Silvino gave me $ 20 off my $ 204 bill for ruining my entire Saturday.
Seriously. After 5.5 hrs.
Drove home and realized the headrest speakers did not work.
I pulled all four out of head rest and tested them on my other miata with headrest speakers.
I called back and he said drive back down and he would look at them.
Pulled in at 4:00pm and the installer stated that all four need to work in order for sound to function.
One would expect them to tell me that and offer to sell me more speakers.
I asked if they had a set of 3.5 inch speakers that would fit and I asked him how much and to consider this whole experience so I could leave satisfied.
His set of infinity speakers were $ 100 and offered them to me for $ 60. My speakers that were working were kenwoods and he could order them for me for $ 30. I said sell me the infinity’s now for $ 30 and we can be done and I could be satisfied with my Saturday being wasted.
He wouldn’t do it.
We are now at the 6.5 hr mark.
I went home and ordered my speakers for $ 25 and I am no longer dealing with Quality Auto Sound
Summary:
I would never every recommend anyone to ever use their services.
The install was fair considering what was expected and agreed upon.
The time and customer service were absolutely terrible.
The only positive experience I can share is that if you DO decide to use them; please drop your car off and return the next day. Do not waste an entire day with them and their empty promises of being on time.

Nobody should bring there car here! These people don’t care about your vehicle. They destroyed my wife’s Audi! Tried to tell us it’s her car and they blew out her speakers and took advantage of her and told her she needs all new speakers and sold them to her! They take advantage of women who don’t know nothing about cars ! Buyer beware. Every time I’m there, there is always somebody there with a messed up car that customer is unhappy about the service. Just be careful who you choose to fix your car!!! This is not the place. My wife spent $ 500 and stereo system don’t work still and we dropped the car off 3 times now and they had it all day all 3 times. Drove the gas on empty. Don’t go here

Terrible service! We weren’t acknowledged for at least 10 min. They suggested we remove the wiring ourselves to save some money, but when we asked for help removing the piece from the battery Ernie told us he would ask the technicians if he could use a wrench but never returned. After waiting about 20 min we went back in and he was helping other customers. Even after making eye contact he didn’t even remember he was helping us. This store is extremely dirty, cluttered and Custer service reps are unprofessional. I would never recommend this place to anyone!!!
I would give 0 stars if I could!!!

So far I have spent over 4 grand on a few things and I now have a destroyed carpet and a radar detector being replaced. After spending four days with these guys and threatening lawsuits I think I will go back to the lesser of the two evils «car toys»

I just had the absolute worst experience at the Lakewood Colorado store. After spending $ 1,500.00 on a new head unit and speakers I was left in the store’s waiting room for 6 hours. When I periodically checked on the progress, I was curtly told «they’re working on it.» I finally got my car at 7:45 at night. When I angrily confronting the store manager I received no apology just excuses. As I left, he sent me on my way with a «FUCK OFF» that he yelled across the parking lot. Furthermore, it does not appear that the work is complete. The fact that you think it’s acceptable to hire store managers that handle problems this way is appalling. I’m sure you don’t care now that you have my money but I plan to do everything in my power to tell as many people I can about my horrible experience with your company. It looks like Best Buy will be getting my money from now on. For all they lack at least they’re professionals.
But wait… THERES MORE NOW! To add insult to injury the unit stopped working altogether two days later with a big red «wiring error» message. Why am I not surprised? This time, I took it to a different quality auto sound in Denver. The salesman was nice and told me they weren’t busy and they could look at it right away. He was very apologetic when he heard my story. He thought my repair would be an easy fix and that they should have me on my way shortly. However, 45 minutes later he informed me that he had been told that due to my earlier complaints they were told not to make the repairs. I would have to call on Monday and first speak with the V.P. So even though your technician already had my dash pulled apart and ready to fix the problem (which I witnessed) he was stopped. It wasn’t bad enough that I was treated so badly on the 27^th but now you’re adding to it by refusing to fix a problem that is clearly your fault. I have contacted American Express and initiated a dispute. They agree with me that your unwillingness to fix the problem today when a technician had already begun the process is unacceptable. Prior issues aside, as a paid customer, my repairs should have been done today. Due to your demonstrated ineptitude I am scheduling the repair with Best Buy and will be demanding a refund from QAS for that repair amount. I am also contacting the better business bureau to file a complaint and sending letters to the various media outlets to let them know how you conduct business. I hear they love warning consumers about about stuff like this especially around the holidays. Congratulations on taking this from bad to worse.

This place is awful! I got a car stereo there and they were pretty nice when I was buying it. When I came back to have it installed they broke the bracket that holds the stereo in place. I had one in there before and it didn’t move around so it couldn’t have been broken before. They sent me to 3 places to get a new one and no one had it. Then they said they would «make» one for an extra $ 40! I told them to just put my old stereo back in and I would return everything. They said they couldn’t put the old one back in because the bracket was broken and it would just fall out!!! Then they told me no refunds only exchanges! I was forced to pay the $ 40 to these crooks! NEVER GO THERE!!! They are bullys and once they have your money they are no longer nice.

Decent place, with knowledgeable people and responsive service.
Prices are a bit higher than most, but there’s no labor charge for installation.
(Be warned: the advertised $ 1 installation refers only to labor. Everybody pays for a new harness, 20 – 40, and 9 for ‘shop parts’ like those two cent wire ties. In addition a lot of people pay for a fit kit, 20.)
This place has a bad rep, largely for overaggressive sales practices. But if you act like you know what you’re doing and you’re not an easy mark for dodgy practices, you’ll get a fair shake here.
They did a great job for me, getting a complete install in a few hours in time for a road trip. I just wish they would be more honest about the ‘catch’ in the $ 1 install: alla the extra charges.