MAC Cosmetics – Macy’s

Let me start off by saying that I’m blind, but have a little vision in both eyes. I carry a white cane with me. I don’t over dress or underdress either. Just a casual outfit with the basic minimal make up.
I had never been to any Mac store or counter (I normally shop at Sephora and Ulta). I was a bit intimidated by Mac and had heard so many stories about how mac had some rude employees. I really wanted the viva glam lipstick and wanted to form an opinion for myself .
I went in at around 11 on a weekday, so it wasn’t that busy. I was greeted and approached twice in the span of 4 minutrs (so ya I was pretty impressed).
Nicole was the one that helped me. By the way, she’s the one rocking the green hair. Her make up was nice and she was wearing the shade I wanted so getting helped by her was perfect. Anyway she was very friendly and listened to what I wanted. Nicole even gave me suggestions on how to rock the bold lip color I was planning on getting. I did not feel rushed or preasured. I must say that Nicole made my first visit to Mac a memorable and pleasant expierence.
If your hesitating, whether to walk in to Mac or not. Do it, they are their to help. Especially the people at this location.

Giving 5 stars because Rocio was so nice and helpful. While getting my makeup done she told me her and the artist walk away to assist people that need help I said that was fine, after a few minutes someone asked for help and she went and came back right away. She helped 5+ people while the other artist ignored everyone and continued doing makeup. I thought that was very nice of her. :) my makeup came out nice but my eyelash fell off 1 hour later :/

I’ve never seen a fan of the sales tactics at any of the Mac locations I’ve been to. They seem to always try to up sell you on something even though I always come in knowing exactly what I need. Brushes, pumps, etc. And they make it difficult for people like me who just need to grab a couple things and go. You need to find an associate to help you grab the items you need and they’re always busy with someone else so I end up waiting around. Then when they check you out, it’s clearly an assembly line for who’s getting the commission on you. Rambling off associate numbers. blah blah. Okay you’re on commission but don’t make it so obvious. You didn’t even need to do anything to make this sale. Rant over :/
Regardless, I will always come back because they makeup is great. Just wish I enjoyed my experience a little more when I came here and I might be tempted to actually try some new items.

Frank is amazing! Knew exactly what he was doing and I was in and out fast! He had a lot of patience with me too as I don’t know much about make up lol

I recently came here on Sunday and I didn’t not expect myself to buy anything since I have so many other products I wanted to buy instead but when Nicole came to help me and my friend about products and how to use the products, she was so helpful, honest, real and funny. Her personality is one of kind and that actually got me very comfortable with her right away she knew what I wanted and she helped me achieve the look I wanted. I didn’t except to buy anything but I did I got myself a lip liner, a highlight and a mineralized skin finish powder. And to top it off she gave me a make up and made me look so beautiful I was afraid of looking caky but that wasn’t the case she gave me exactly what I wanted and I’m just so happy with my purchase because of her I never encountered such great customer service like she had

Always come here great fast service the staff R very friendly and helpful. Frank did my make up I got compliments all night thank u

Wow! These girls are very pretty! But seriously if you see another pretty girl it doesn’t mean you have to be rude or make her wait longer than the girls you are giving a makeover to. Geez I wish I got their names. All I can say is one girl who had a caked face was at the register. She saw me walk up to purchase an item and she walked away. I was shocked. I wanted to take my make up off so she can see I look just like her without make up & wanted to leave and not purchase anything but I don’t have time like that on my watch. I’m giving them two stars only because the girls at the booth next to them where they sell benefit, urban decay, smash box etc were super sweet to me. Just because you work at MAC doesn’t make you superior to other cosmetics! The African American girl helped me out she was a lot nicer.

They are so sweet in here, OMG ! So refreshing compared to all of the other MAC counters I have been at. I didn’t have an appointment but wanted to get my makeup done & they were ALL so sweet. All asking me if I needed anything or if I had been helped. So happy I came to the Lakewood location inside Macy’s.

Today I went in to get my make up done, I was very happy with the outcome. The assistant manger helped me out. She is a wonderful artist. This was by far the best makeup experience that I have had.

The customer service here is garbage. The employees talk to you terrible, even the managers. Everyone is a paying customer at Mac, you guys should really treat us PAYING customers a little better. Or don’t work in retail. I’ll be doing my further purchases at the Macy’s Brea counter, at least there you get helped and talked to like an adult.

Erica was the best! Got my make up done for my birthday and I could not have been happier with the way it turned out. That girls got real talent!

I just want to say how helpful Dora was. She was so knowledgeable in the products and was able to show me different ways to do my eyebrows. I walked out a satisfied customer. Thank you Dora for helping me with my eyebrow game. Definitely will be back to this location.

I just picked up my studio fix foundation from Mac. A woman named Evette helped me pick out the right color. While she helped me, she was very uninviting. I didn’t feel comfortable looking around any further. I was pretty disappointed in the customer service, but I would still come back for the one product I know I like. A little more friendliness and customer service would be nice.

I don’t know why I come here each time that I come I leave telling myself” I will never come back here” agin I have not came across 1 employee that WAS NOT RUDE!!! They never have stock of products I have seen so many artist come & go its RIDICULOUS the music is always loud & the weekends are THEE WORST!!!

Lord have mercy!!! Once I went looking like crap to the CERRITOS MALL. I asked a female I’m sorry am I bothering but I need some help. She turned around said «bothering» she then dogged the ish out of me and turned right back around. I dont know her name because obviously she didnt help me. She is a tall thin black chick. I swore never to go there again. I then went to Lakewood mall. and I swore to you about 5 people there asked me if I needed help…

Everyone here is really helpful and friendly. Amber did my makeup and she was not only super sweet and patient with my requests, but she did a great job at making my makeup look natural and not overly done.

Horrible ! ! There customer service suck ! Reason for I went to buy a dips down brow and needed help finding it. I try to get the workers attention but they wouldn’t even look at me so, I went to the cashier and he just walked away and I just gave up and left.

The girls here seem to be to busy with their own conversations. I came to trade my containers for a lip stick. And it took about five minutes for anyone to help me. It wasn’t busy at all, one walked right passed me and I had to ask her something just as she just walked by (she was on her way to do nothing). Finally one girl asked to help me. She helped me find what I needed plus more but the first girl who ignored me kept talking to her! While the second girl did help me and was honest about what worked for me and what didn’t, she still wasn’t much of a people person. I got what I needed but it could have been a friendlier visit.
I just think that in that type of work you NEED to have good costumer service and at least try to carry a conversation with your customers.
Over all I’m sticking to M.A.C at Cerritos Mall or Stonewood Mall.

I needed my makeup done for an event, and was able to walk in for an appointment on a Saturday.
The woman who did my makeup had great makeup on herself (which is a good sign that yours will be as well).
I explained in detail what I needed, what look I was going for, and what I didn’t like — she listened well.
Now something to keep in mind, is that MAC makeup is highly pigmented, and stage quality practically.
If you want a daytime look or to «look natural» walk to the Benefit counter.
This is some tough, bright, and sometimes cakey stuff.
But damn does it work in the right lighting and in the right setting.
There was a $ 50 minimum purchase, but I bought things to maintain my look (last appointment is at 6pm, so if you have a late night event, have fun with that).
Also, I bought lashes.
They have an advantage over Sephora in this mall, because Sephora here has no people trained/​licensed to apply lashes, MAC does (you have to buy your lashes from them).
Overall, I was pretty happy with my experience.

I got my make up done tonight for my birthday. Shout out to Erica for such an amazing job! I had such a positive experience and I LOVE LOVE my new lipstick (Cyber).
(1÷25÷2014) Today was really busy and I checked in for my 5 PM appointment early, so I had to wait (–1 star because no one checked to see if I was doing okay, but again it was VERY busy). Once I got introduced to Erica, she asked me where I was going and what i needed. I asked her if she could teach me how to contour and highlight my face, which she gladly helped me with. Although the store was very busy Erica answered my questions about all the products and blending techniques. She also did an AMAZING job on my unruly, uneven and nearly invisible eyebrows.
Thanks again!