Jackson Hewitt Tax Service

Went to this location Jan. 21^st this year. Part of the reason was the $ 200 advance advertised. After 11 days now, still no funds on the card they gave me. Called again today and was put on hold for the manager, Antoinette. Evidently after talking with my wife and I on this same problem previously, the situation was now to trivial to waste her time with. She never picked up this call. Instead she had her subordinate, Adrian come back on the line. He relayed from her that I should give them my email, which they already have, so she can email me the funds.
I dont know. Adrian says I can use the email as aform of payment. ok. Lets imagine my wife wanting to purchase gasoline. The pump wont read the email? No way! Oh ys, she needed to take MY PHONE TO MAKES PURCHASES!
I was told 6 days ago this whole problem is the result of a glitch that affects about 1.5% of their clients, fine. 6 days later glitch not fixed, really.
I am really worried about what JH glitch is going to cause me nightmares with the return they did for us… I can only hope its ok… I WILL keep you all updated!