Forever 21

It’s a forever 21 so don’t expect anything amazing.
The customer service in the fitting room is great. I can tell the sales associate was working hard to organize and make more stalls available. No rude attitude or anything. I would say that I’ve seen much cleaner forever 21 fitting rooms in terms of carpet, walls, and doors. These definitely need an upgrade. It smells like it’s been here 21 years. I would say the two story forever 21 in Anaheim on Euclid is much better and is still my favorite in terms of customer service, variety, organization, upkeep, and number of clearance sales/​items.
Don’t come to this forever 21. There’s better options in the Lakewood mall center.

This is the best Forever 21! I don’t come here often because it is about 30 min from where I live but I always make it a point to stop in when I am in the area. The store is HUGE and the only Forever 21 location that actually carries the same clothes that are sold on the website. 5 stars!

I REALLY HOPE CORPORATE reads their reviews on Unilocal because someone up there definitely needs to acknowledge this. This isn’t the forever 21 I like to stop by on the regular but since it was on the way to where I was headed I decided to come in and shop for some gym clothes. Anyway, my shopping was quick, tried on some things, found what I liked then walked to the register to pay for my items. When I got to the front of the line, I began to notice a woman who I can assume is the manager (black short hair, Asian descent) yelling at one of her employees. I didn’t want to make the employee feel uncomfortable because I think for a short second she noticed some people watching so I looked away, but now my ears were listening carefully! Basically, the manager was yelling at her, which I’m guessing the associate made a mistake beforehand but let me add this was happening at about the farthest register from where I was standing. There should’ve been no reason why I could hear the manager’s voice from where I was. I mean really forever21 is that the kind of managers you hire? Speaking with that tone of voice to an associate who made a Mistake?! In such an unfair, impolite and rude tone. And I knew the girl was new because then I paid at the register beside her, & the cashier who helped me noticed she felt terrible & consoled her and told her «hey it’s ok you need help, let me know!» Out of respect to this girl I don’t want to explain all of what I witnessed & heard because I do know what the disrespectful manager was yelling about, but just know, as someone who works in retail as well, there’s a certain way you speak to associates when there’s been a problem. I just hope the manager realizes she too, made a mistake and could hopefully, if she hasn’t already (since this was today) apologize to her. You’d get even more respect from your associates if you give a simple apology. & to the associate, it’s happened to a lot of us & sometimes their blessings in disguise because they make you a stronger worker. As corny as that sounds it’s true. Get it together Forever 21 Lakewood management team. Terrible management equals a terrible team which equals a terrible store… Regardless of the product.

What a dump of a store and the costumer services is ridiculous. Never treat your costumers like you are doing them a favor.

This is the biggest and most spread out Forever 21 I’ve ever seen! Being a fan of the store, it was awesome, but coming for a «quick» Christmas shopping spree was a bit overwhelming. They have a huuuuge sale section in the left hand side of the store which was awesome. But the selection isn’t great and takes a while to sift through to find something worth while.

If I could not put any stars a I would .I went to get a refund on a dress an they wouldn’t give me cash or refund for my card only store credit I asked to speak to a manger and she came I asked for her name she told me Michelle she yelled at me, she walked away in mid sentence and come to find out lied about her name I asked to speak to the regional manger she came I told her I spoke with her floor manger Michelle she said I told have manger by the name Michelle only Sarah or some b. s come to find out she lied about her name and in front of new employees what kind of role model is that this is who you choose to train your employees to lie to your customers. customers is why your business succeeds I would never come here again.

What a huge store!!!
This is the biggest store that i have been to.
Great deals, there is so much clothes.
The staff there are so polite.

This place is seriously so bad lol. Everything is always a total mess, shirts are double exposed which is fine, but they’re not restocked or consolidated, so you’ll think they’re out of the size you need only to find the shirt/​size 20 minutes later on the other side of the store!
The fitting rooms are gross, and I found a tampon wrapper on the bench in my fitting room the last time I was there hahaha.

I usually don’t write reviews for retail stores, only eateries, but I was just disappointed about the visit today. I went to to do a little shopping and I had a good amount of items that I was definitely going to purchase.
Something urgent came up and I had to leave so I asked the associate if I can put my things on hold and she said okay with no problem. I asked how long I can hold it for and she said 2 hours. I knew I wasn’t going to be back in time so I called around an hour in and asked if they still had my items on hold. It turns out that they DID NOT.
I was so mad because as we all know, it is so difficult shopping in a forever21 because you can never find what you’re actually looking for. It’s not a big deal but I was just disappointed that they put all the items away when it was only on hold for an hour.

Gotta say I usually like forever 21 but this store looks like the ghetto version everything is a mess the staff is rude I have been a visual and merchandising manager for a few major corps over the Years and this store needs help bad ! Don’t think I will be back

Horrible return policy-​purchased a shirt that I didn’t notice had a tear in it– I went to return it a few days later with the receipt and they would only do an exchange or store credit– horrible horrible return policy– manager argued with me and said they do not do refunds– all I wanted it em was back on my CC– ended up doing it with enough arguing! I will never ever shop in this cheap ass store ever again– I would suggest you don’t either!!!

Horrible horrible service here! I asked for help and the girl said to give her a second and she never assisted me! I should’ve gave one star… But I like that this store is a bit more organized than a few other f21 I have visited

Definitely not going back to the lakewood forever 21. I love this store but wasted my time at his location. The layout is Sooo spread out and all over the place. No one on the floor to help out. The girl who rang me up seemed annoyed that I asked her to check my gift card balance. She asked if I found everything okay and I said no and she gave me a confused look. Also took me forever to find the register. Stuff seemed too pricy for the quality and I also hate that you cannot return items for cash. What is the point of shopping there if I can’t change my mind? Not a fun experience. Will never go back to that location. Would rather drive to del amo mall or cerritos. Not a happy customer!

Store organization is horrible, long lines for the one dressing room.
Items I was interested in were in multiple places that the employees didn’t even know existed. Looking for a fitting room for about 15 minutes as the employees sent me to multiple places across the store before an employee actually walked me to a fitting room in the men’s section where he said it should have been open. When I got there it was closed so he apologized and told me I had to wait in line at another location. I had six items and so did my partner. I dropped my stuff where I stood and walked out while my partner complained to the manager.
What a mess today this store was.

So disappointed in this store. One of the workers forgot to take off the sensor. I took it back to the Lakewood Mall store and was surprised to find out that they will not take the sensor off!!! It was their mistake and I’m stuck with a shirt I can’t wear because I lost the receipt.

The sales associates here are usually pretty helpful. My only complaint is that this store is MASSIVE, and there doesn’t seem to be any sort of organizational scheme going on. It’s sort of hard to navigate. It took me forever to find the pajamas. But it’s a clean store with good prices and really cute stuff.

This Forever21 store used to be a mervyn’s which explains the layout. I don’t have a problem with the layout, but I do have a problem with huge carpet stains all over the place. These aren’t small stains either… they are huge! Everywhere you step, you are literally standing in a huge carpet stain!
The employees seem like they can’t be bothered to help you… like it is too much of a bother for them to even show up to work. The male employees constantly stare at me, making me feel very uncomfortable. When I made a purchase, two of the female employees were snickering and glancing at me as if they were making fun of me or something. If employees feel it is necessary to make fun of their customers can they please wait until the customer leaves the store before snickering?!
Also, the accessory section is a total mess half of the time. Necklaces tangled up in knots and hair accessories all mixed up.
I only go to this store when I want to purchase a specific item due to their unorganized nature. If I want to browse and have a good time shopping in Forever21, I go to the Cerritos Mall location.

It’s okay as a Forever21 store. I prefer the 3 or 2 level stores because I find it easier to find whatever I’m looking for, but this was also my first time at this particular store. The clothes racks were too stuffed clothes for me to really look around at different things. And if I took an item off the rack it was pointless to try and shove it back in.
None of the workers really said anything or seemed to notice me, which was fine. The people working the checkout station seemed the nicest and most approachable. The only one I didn’t like was the lady working the dressing room. She wasn’t very inviting and she probably hates her job because that’s what it looked like on her face.
*I didn’t notice any stains on the floor, but I wasn’t really too busy looking down.

Hate this place. Worst service in the entire mall… got a stick up your ass? Don’t take it out on me. And the prices continue to rise while the quality of the merchandize is completely disappointing. One if the reasons China is becoming one of the wealthiest nations. Never a shopping here again, wish I’d realized that when I was younger.

I just went there 2 days ago,
I’m not sure if this just always happens to me in every single forever 21 store but every time I ask an employee for help they NEVER know where anything is!!! Like seriously you work here!!! They always end up asking another employee who doesn’t know… or what they usually say to get out of it is «sorry we may not have that item available «and after I ALWAYS end up finding it after 15 min of searching. I mean like how unprofessional is that? Please forever 21 in Lakewood hire employees that know how to at least know customer service and look for items!