Foothills BMW Triumph Motorcycles

I was traveling 3000 miles cross country and had carb problems in Denver. The guys at Foothills Triumph /​BMW worked me into their busy schedule to get me fixed and on my way as fast as possible. These guys really knew what they were doing even with my non-​Triumph carbs. The service writer and service desk are staffed by techs that know what you’re talking about. I can’t recommend these guys enough. Thanks for all your help!

I took my ’07 K1200R into Foothills for recall work on the fuel pump. Afterward, there seemed to be a small fuel leak. Took it back a week later, they fixed a cracked plastic component and didn’t charge me anything. This may sound normal to warranty work, but, there was some doubt if the crack was already there and I just didn’t notice. I can’t argue with that… but, the fact that they didn’t try to gouge me… that’s unlike most motorcycle shops.

I’m a bit shocked at all the positive reviews here. Over my 3 decades of touring on BMWs I don’t believe I’ve ever encountered a more clueless parts & service department. Incompetence runs deep here.
I do like the sales folks. They seem friendly enough & the guys I’ve talked to know bikes well. But the experience with the service department was so deeply disappointing that I’ll never return for any reason.
Use the service department at your own risk.

just home after an 11 state, 5100 mile, 14 day road trip. Arrived at Foothills with my bike in a U-​Haul ¹⁄₃ of the way through. Their professionalism, customer service and client care was beyond my expectations. and I cannot praise this dealership, it’s new leadership and it’s staff enough. They believe in doing it ‘old school’ and my only regret is that they are not closer so I could get all my Triumph work done there. If you are looking for quality all the way around… this is the place. I will definitely be back when I’m ready for my next purchase.

I have been waiting for the day I joined Unilocal to write about this place. I cannot say enough good things about this dealership, the management, the staff, and how they treat the out of town guests. The Colorado 100,000′ Rally starts here every year and they host the breakfast. That community involvement is cool, but what they have done for me is even better.
2009 was the year and I nursed my 2002 K1200 into Denver. ABS problems, rain, and a very dangerous ride from about 150 miles out had me frazzled on a Friday night. Saturday morning I got my bike into Foothills before the rally start, yes, their shop was open at 6:00a. Immediately, the shop manager said «from what you are saying, this is going to take a few hours, but we don’t want you to miss the rally.» (I rode up from ABQ.) He talked to the BMW manager and they tossed me the keys to a brand new K-​bike and told me to be back at the end of the day.
I had one of the best riding days of my life … enjoyed the bike, the rally, and the hospitality, trust, and giving from Foothills BMW.
When I came back that day, they told me a couple parts had failed and would need to be replaced in order to ride it (ride it home). Given the hour of the day and being a Saturday afternoon, the shop took the liberty to order the parts for me… as they knew I’d already be a couple days delayed (no delivery on Sunday and the shop is closed Sunday and Monday). Tuesday was the earliest I was going to be out of Denver and back on the road. That was much appreciated too, else it would have been a Tuesday overnight order for first Wednesday and another day out (all for a one day rally).
They took the K-​bike back and offered me one of their GS bikes for the balance of my stay. Signed a release, got my key, transferred my gear and was off to find a hotel. They told me to ride it for the next few days and thoroughly enjoy it, which I did… Rocky Mountain National Park and every other road I could find.
Back to the dealership mid-​day Tuesday to pick up my bike and head home. Shop fees, hourly, and parts on my K-​bike were all I ever paid.
Foothills BMW made a bad situation into a fantastic extended motor holiday and forever made a friend. I have been waiting almost 5 years to write this review. Foothills BMW will ALWAYS have my BMW business and next moto purchase will involve a 12 hour roundtrip drive/​ride.
Foothills BMW and Triumph KNOWS customer service (whether you are a customer or not) and will go that extra mile.

So, I’ve really only had two experiences here now, but because of my most recent, I’m a customer for life.
I recently got my first Triumph, which I love, but it is used and I wanted to have them go through the bike.
Instead of just trying to make me pay for expensive maintenance like most dealers and service advisors, Brandon took a look at my bike and the major components and told me not to worry and the bike is in good shape. He told me that they would of course be more than happy to take the bike in and do a full lookover and service, but he didn’t pressure me like at more dealerships.
Because of this experience, I’m gonna keep coming back, and I’ll even have them do the major service intervals; I’m willing to pay a little extra for the great service I received.

Although I went here just to purchase some fresh grips for my ’74 airhead, I was massively impressed with the quality, service and overall integrity of this location as a whole. Unlike most of my experiences at other motorcycle retailers, all of the staff was courteous, unpretentious and genuinely devoted to educating individuals on their products and not just looking to make a sale.
A special shout out to Richie, who took the time to show me a wide array of their selection and really cared about the art and science of these wonderful motorcycles. That is what really makes this place unique: the individuals working there from parts to service to sales are committed to helping individuals find the best bike for them.
This place is great. If you love Euro/​UK bikes (because they’re the best), this is the place to go. Cheers.

I picked up a used Speedmaster here. As far as vehicle purchasing goes it was as painless as possible. I got a good price and there was no typical pushy sales people trying to nickle and dime you to death. I will definitely come back when I’m ready to trade up my bike.

My wife and I have now purchased 5 motorcycles from Foothills over the past 3 years. 3 Triumphs and 2 BMW’s. We had tried to deal with some of the other dealerships in town in the past, but it seems the deal always changed in the end from what was initially put on the table. We have never had that experience with Foothills BMW/​Triumph. Matthew has always been great to us. He has always treated us fairly and honestly and we have come to trust that when we ask him «what is the best deal you can give us» on a particular bike, he really is being straight forward with us and providing us with the best deal that he can.
The rest of the staff is also great at Foothiills. Kevin and Justin have been great with us in service, Craig, Bonnie and Mike have been awesome in parts, and accessories. Our relationship with Foothiils has really been outstanding, which is why we continue to make them our choice for purchases. They have always gone above and beyond and made us feel as though we are part of the Foothiils family.

Just got my GS back from a service… an expensive one .but I had a ton of work [elective some of it, necessary most of it]…done.
Couldn’t be happier with the bike now, and foothills addition of Justin to the service desk. has added the final piece to the puzzle… I had always said that sales and parts were great at their jobs… but service was pretentious and self serving and not too friendly…
Thanks for changing that … Justin was professional, friendly, spot on with an estimate, and genuinely into his job.
I’ll be back… again and again…

I recently had my 2005 BMW F650GS in (I also bought it from here in July 2010) for it’s 18,000 service. I had to get to work that day as well, and the service guys (Justin and Craig) set me up with a loaner (Triumph Scrambler) which I really appreciated. I knew the service was going to be expensive (aren’t they all — at least I did my chain) but they had an estimate all ready for me. My bike was pretty filthy from being ridden all winter, and I they did me a favor and cleaned it off! (I definitely didn’t expect them to do that — I think they were appalled at the state my bike was in — just kidding guys!) They replaced a headlight that apparently had just burnt out with a new brighter PIAA light (with my approval).
They even adjusted my side bags when they put them back on (they had come loose, were wobbly and a bit melted from getting to close to the exhaust).
All in all, a GREAT experience — everyone here always treats me very well (and believe me some motorcycle places do not treat women as valued customers) but on returning the loaner I would recommend filling the scrambler’s gas tank up to where the gas is visible. I made the mistake of trusting the gas pump shut-​off and I «shorted» them a half-​gallon of gas :)

I bought a triumph in June of 2009. I worked with a salesman on a Saturday (can’t recall his name but he’s a retired policeman) and received great help, sufficient product info and pricing. Went back a week later and bought a Triumph; worked with Matthew, the sales manager. Again, service and communication was great. If you value the service aspect, I would recommend them over the «other» Triumph dealer in town. Prices are comparable or slightly higher but i’d rather pay more and get better service and accurate info instead of an arrogant attitude at the «other» dealer.