FedEx Office Print & Ship Center

Big store. Things are conveniently organized. There were missing chairs at the computers. The black & white copies didn’t work so they had to give a receipt to get the credit. Older Asian man on crutches hung out in the store asking for a ride. Who does that these days?

This is for the guy who gave such horrible service this Tuesday January 26^th around 6pm. Check this out, my daughter arrived here and asked for help from the guy working the counter. She needed some help printing, faxing, scanning and emailing some documents. She doesn’t have a car so I gave her a ride and figured we would be done within 15 minutes. I work a lot so this was out of my way to drive her over to take care of this
At first, the guy walked her through and told her to buy a printing card so she did and he told her he needed to help another guest and he would get back to her. I left her there and headed to nearby Target to do some shopping while she took care of this.
She waited for nearly 25 minutes with documents ready to send, all she needed from him was for him to guide her through the scan process. I arrived to pick her up and she said he had not helped her yet.
So I trusted he would help her and I went to grab coffee and wait for her to finish.
He did not even acknowledge her and he knew she was there waiting. She went up to him and said can I get some help now? He said oh yes I’ll be right over.
He never showed up to help her, she ended up waiting a total of one hour, 10 minutes finally she walked to Starbucks to meet me, angry and hurt, I was gonna go over there and cause a scene but she prevented me from unleashing a verbal assault.
If you’re reading this, you need to treat your guests properly and be lucky you still have a job, I’m not sure how FedEx tolerates this but it’s BS.
And, we are stuck with a print card with money on it that’s useless now cause we will never step foot there again nor will we recommend.
My guess is this office is understaffed and lacking customer service skills.

Don’t waste your time —Terrible experience ! fax machines don’t work & the employees don’t care!!!
go to the UPS store on Lakewood Blvd across from the mall by big lots & yogurt-​land

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Thanks!

They have upgraded and improved the inside of this Kinkos. Everything is run on credit cards now which is smart. Color copies are .59 each which is an ok price. It is harder to get service with all the computerized upgrades because they only have a couple people working behind the counter. Overall a useful center for all your business needs.

These stars go to Zoe. She was extremely attentive. Very professional and made sure I was helped. As well as making sure the others in the self printing area were helped.
I disliked was how everyone else behind the counter was silent. Not one person said «we’ll be right with you» or «someone will be with you in a moment. Thank you for your patience»
I also disliked how this Hispanic lady with faded burgundy brown hair and a beak like nose was so rude to one of the customers. She left a customer waiting for a card. When she came back she handed the card to Zoe and asked Zoe to give it to the gentleman waiting. Zoe noticed the man wasn’t at the printer anymore and waited for his turn.
Since the pale Hispanic beak nosed burgundy brunette didn’t tell the gentleman «sir. Just to let you know Zoe will be helping you now.» … Nope. She’s lacking customer service.
I feel bad how she left Zoe there with a long line and the confused gentleman who later got angry asking about his card. As soon as he raised his voice the burgundy brown headed beak lady said «well. She was supposed to give it to you.» In her monotone voice.
I asked Zoe what her name was and unfortunately she couldn’t remember. But that’s okay. It’s obvious Zoe enjoys her job and wants to make sure everyone is helped. It’s also obvious that the beak nosed lady and everyone else behind the counter, except Q, is depressed, hates their job and lack customer service.
I pray she gets acknowledged at work for being extremely attentive and very helpful. Thank you Zoe!

I stepped into this place last week having a horrible day, I had had a meeting go badly and was running late for another.
I needed some sheets laminated and wasn’t in the mood for learning how to work their machine.
I asked an employee to help me but she only pointed me in the direction of the machine.
Wanting to try my luck again, I got the attention of yet another employee, and she was more than glad to show how to me print, laminate, and cut the sheets I needed.
Her name is Q and she was great.
This woman is such a great asset to this company and I will definitely be returning now that I know how to laminate the paperwork myself.
Q single handedly turned my day from bad to much better.

There is an employee named Zoe who was amazing.
She went above and beyond and i never leave Unilocal reviews and had to even set up an account for this, but she is an excellent worker and i think she should be acknowledge.
She helped my friend and i buy resume paper and we were so lost and right before making a purchase she asked questions if we found everything okay an d we told her we are having trouble finding the right paper. She took us to this booklet where we can get multiple resume papers of different colors and idk its just the simple things and the professionalism that matters the most. Excellent employee

Rae! Excellent Customer Service. Never had I seen someone so welcoming and on everything the whole 40min. I was there never did I see her not busy she was from one customer to the next. She helped me print what I needed in no time! And at the same time asking customers if they needed help or welcoming them in. Amazing I will definitely be back to keep printing my brochures here!

I was trying to figure out how to create a utube video and some spreadsheet file. Meagan was a great help, and Rae was helpful as well. They are quite friendly.

came here to print some simple stuff, the cashier basically refused to help me and told me to go to the do it yourself…
I put it in printed out 4 prints without looking…
Long and behold, i got 4 blank pages.
One guy came and said dang it never did that before,
didn’t even offer me a refund.
I got charged 3 freaking dollars for 4 pieces of blank paper.
I asked for help, they just said oh wrong format…
WTF its a jpg!
I just left.
Not coming here again.

I’ve used this FedEx Office location a few times and it’s very conveniently located near my home. The building it occupies used to be a Great Western Bank branch (the banking institution no longer exists).
A couple of years ago, I needed to fax several pages of documents. I wasn’t familiar with how to use the self-​serve fax machines, so I was able to get a staff member on duty to assist me. After he gave me a hands-​on demo, I was able to take care of my faxing business without any trouble.
More recently, I used this facility to receive a package I was expecting and I didn’t want it delivered to my house. Sure enough, it was there waiting for me when I came to pick it up. I just needed to show my proof of purchase and a photo ID.
I’ve been fortunate enough to come here when it wasn’t busy. That meant it was easy to locate an employee to assist if needed.
This location also has computers available to use (for a price, of course). It also has self-​service photocopiers available.
I have never used their printing and binding services, so I can’t make any comments on those.
There are several parking spaces available in front of the entrance, with the driveway facing Lakewood Blvd. However, it should be noted that the Honey Baked Ham store is a short walk away and during the holidays (Thanksgiving, Christmas and Easter), it can get crazy busy in the parking lot, so plan accordingly if you need to stop by here during major holidays I just mentioned.

The pluses: multiple copiers, some decent business books, funny greeting cards.
The minuses: Sometimes the copiers don’t work or you have someone copying their life story. It is hard sometimes to get assistance or even pay for something you need as the employees aren’t always attentive or aware of customers. Some services seem pricey.
The parking away from the store is tight and iffy. Trying to pull onto Lakewood Blvd., to merge with traffic (it’s right at the light at Candlewood), can test your patience.

Im shy and so so coming here for the first time was sort of scary. I dropped something off and the woman at the shipping desk was really nice. She was tall with glasses.

Was on my way to knotts soak city and needed to print out the tickets from my email. I was greeted by someone as soon as I entered the door and showed me where the computers were. took me less than 5 minutes to print.

Okay, so I had a period of 20 min to print schoolwork out & needed help PRONTO. I was in the area so I came to this location. Before this, I’ve only been to the Downey fed ex twice and their customer service SUCKED ASS!!! So I came in here expecting bad service. To my surprise, there was ONE EMPLOYEE, tall-​ish woman, who was kind enough to help me out while helping others– (multitasking!) she simply asked, «do you need help with anything?» I said «yes I need to print something, so what do I do?» So she helped me from the start: getting a card, putting money in, going to the print station, etc. It was the first time I ever received good customer service and ONLY from her. I can’t believe I didn’t get her name! She receives a Unilocal Applause from me :)

Four visits: First two… needed to copy some .pdf’s from a USB drive on their self service copiers. Took forever to load up and copy for ONE document. Approximately 6 minutes EACH.
Last two visits: the copier took 7 minutes to tell me it took too long and to start over.
SO…I had to go to the computers to print which are from 1998, and rightfully so because they charge you by the minute so, of course, everything takes forever to load up.
I went to the 7^th St Fedex and had no issues printing from their copiers, same USB.
Final note: While waiting for my first round of printing to fail, I witnessed an old man coming out of the restroom. I watched him because I had nothing else to do and noticed he wandered around a little, then walked up to the recycle bin next to my copier. He took the lid off and grabbed a handful of papers, one of which I identified as a copy someone had made of her driver’s license. He took the stack with him to a table, looked like he was writing something on it and then walked right out the door. Identity Theft in the works? Maybe.
So, yeah… that happens there too.
To sum it up:
Super slow if non-​responsive Self Service copiers.
Super slow $$ timer running up computers for when the copiers don’t work
Shady people fishing through the recycle bins for your documents

Stupid ASS policy at this location!
If I could give a –negative score – , believe me I would
All I wanted to do was drop off a package (pre-​paid it all ready to go), I walk in, tell the lady I want to drop off a package. She replies «give me a second I don’t work here,» mean while I’m thinking «she must be a driver or something, but why the f8ck do they all wear the same clothing then???»
anyway, the guy that actually helped me was trying to look all busy and what not, but he really looked like he wasn’t. So, I tell I just want to drop this off (Fedex Home Delivery), he takes it, shakes it a bit and calls me back to tell me «HE CAN’T TAKE IT» because it’s loose inside. I told him that the e package was secure, it’s just moving back and forth because the packing peanuts and paper isn’t filled to the capacity of the box (hey peanuts are expensive!). He still insisted he couldn’t take it. Every other Fedex place I go to, (Signal Hill, some other 3^rd Party places, Drivers) take the damn package. This guy said NO.
AND I SAY NO TO THIS LOCATION!
horrible! He didn’t even tell me why he couldn’t take it. freakin’ idiot.

Terrible service. I called ten minutes before showing up to make sure they would be able to print the what I needed (one sheet of business cards) they said yes, it’ll be done while you wait.
I show up, wait in line, while in line I have an associate ask what I’m there for I explain and he takes me to the self service computers. He attempts to complete the task with an old ass computer that keeps freezing on us. He walks away, comes back and asks me (yet again) how many sheets do I need printed, again I tell him ONE. This idiot takes me back to the same line I was standing in and tells me they’ll help me. FML.
I finally reach the counter and the manager is the one helping me, I explain to her what I’m there for and she has the damn nerve to tell me they’re too busy I’d have to return the next day to pick them up.
Long story short, find a different location. I went to the FEDEX in Bixby Knolls, they completed my one page print out in 5minutes.

When did I start needing FedEx so much? I’m not very sure, but my local FedEx sucks! Why? Here we go:
**I forgot to bring something I needed to copy. As a cloud user, I just needed to get online, download, and print. At home, that would have taken me less than a minute. Here, embedded computer complications extended it to a little more than 5, with convoluted assistance.
–If the fault is NOT mine, why have me pay for it? Hire folk in the tech section that actually know tech.
**I wasn’t at home to receive a package, so they delivered it to this location. After 45 minutes of waiting for them NOT to find my package, and me reporting it to FedEx Central, then it being discovered and me being told it was again at this location, then waiting over an hour for them to discover that it wasn’t there… it turned out to be held in a «special location» because of the problems I was having.
–Really? After my problems, I would have thought they could have made a special delivery back to my home. But even in coming to the shop, why aren’t we communicating with one another to let one shift know what the other shift is doing?
**Online, I ordered a banner for an event, to be delivered at this location. This location didn’t hold it when it came in, but sent it to Central.
–Really?