Drain Wizard

Drain Wizard was recommended by a colleague. I went with the recommendation. Had leaks in my ceiling drywall. They came out the same day I called, which I didn’t expect, but the guy they sent didn’t know how to fix the problem, so he called his boss. First his boss was going to come out with him later that day. Then it turned into the boss was coming the next day. Then I called to make sure they had my phone number correct because I didn’t hear from them. The boss never came. No one ever came. The first day, the guy cut holes in my drywall so now, in addition to the leaks which were never fixed, I have holes in my ceiling and Drain Wizard has essentially abandoned me. Will never use them again. They did not solve my problem, they created more problems for me.

Fantastic service. James was very helpful and did good work. We opted to do some digging on our job ourselves to save some money and he offered to come back after hours when we were done digging to get job done asap. We will definitely call DW for any future plumbing needs.

Absolutely the worst experience ever! This company was used by Colorado Home Warranty, and sent to us for a repair. Turns out it was not a covered repair under the warranty. The guy came and charged me $ 55 for a service call and basically hand tightened a nut. He told us that this was a temporary fix, and wouldn’t last 6 month. He said it would cost $ 275 to fix the problem, but that he would give us credit for the $ 55 we had already paid, making it a total of $ 220, all in. Sure enough two months later, we needed the full repair. Suddenly, he had no recollection of such a promise, and insisted it was the full $ 275. We had no choice but to use them because it was too late to get someone else, and it was an emergency. In the meantime, we found the written quote, but they STILL refused to honor it. They are not even BBB members… wonder why.
Never again!

Quick, efficient, priced right and great customer service. This was our second time using DW and we will definitely call them again for future needs… removed roots from pipes.