ClevelandMoto

So, you know how you have a great weather day, the chores are done, nothing in front of you but miles of glorious riding, and then you do something SO stupid it’s like scratching the side of your Veyron with a key? Yeah, I don’t have one of those either but a boy can dream.
I screwed up good but the day was saved because of a very generous fellow motorcyclist at Cleveland Moto in Lakewood by the name of James, or as I refer to him, my new BFF.
Went to Breadsmith for breakfast and managed to not only leave my key in the ignition but left the lights on. Sometimes I’m not a smart man. Soooo, I get outside and the combination of hottest day of the year with an already stressed battery and there was absolutely no joy when trying to start her up. What to do, what to do. As 1) I was 15 miles from home and 2) didn’t want to hear about it for a couple of weeks from my considerably better half, I decided to walk to Cleveland Moto and beg their help.
I offered to pay whatever my sins would cost me. A man named James immediately said, «No problem…» and got some tools and a spare battery together and met me back at my bike.
Within a few minutes Snagglepuss (you got a problem with that??) roared to life and once again all was well in my world. I offered James every bit of the cash I had in my pocket but he firmly refused it. I could not express to him and cannot to you, reader, how very grateful I was for his generous and swift assistance. James said, «Just pay it forward…» and I promised I would.
Thank you, James, for your kindness, time, and expertise. And, thank you, Cleveland Moto for hiring such a cool guy.
So, imagine, if THIS is how they treat you when you DON’T spend money there, how do they treat you when you do? I have to believe pretty damn great.

Dig these guys. Very knowledgeable and helpful. I had to buy a pre-​charged batter and when that didn’t manage to turn over my bike (my fault for letting sludge build up in the carbeurator) they said they could pick up my bike for the bargain basement price of $ 65 and service it. Great selection of new and used bikes. Well done.

Came in to buy some helmets.
Cleveland Moto /​POC showroom is café racer /​scooter enthusiasts dream come true.
They have beautiful vintage bikes and new ones as well, but honestly the vintage ones are truly drool worthy.
It’s great to have a shop in Lakewood that has people so passionate about bikes.
People here are very friendly and knowledgable.

I have purchased parts and gear from Pride of Cleveland. I have found their staff to be extremely helpful and friendly. The owner, Phil; is an encyclopedia of two wheeled knowledge.

Although I live outside of Cleveland, I’ve been dealing with Pride of Cleveland since they opened, and have always found them professional and helpful as well as friendly. Whenever I am in the area I make it a point to stop by because I know its going to be worth my time because of all that experience and knowledge under one roof!

I recently needed new tires for my motorcycle. After calling around and seeing what my options were, I decided to go with POC. They were not the cheapest option, but were the most convenient. I was quoted $ 135 on the phone to bring tires I ordered online to be mounted to the bike I rode in and it would take a day to do so. I dropped the bike and tires off Tues evening and got a call Wens evening that my bike was ready and my total would be $ 209! So much for the $ 135 I was quoted. I paid the $ 209 as they were not willing to budge at all on price. I will not return to buy a bike or get any sort of service done there. Be sure to get your quote in writing!

We’re from Louisville yet we took the 6 ½ hour journey to do business with Cleveland Moto AKA Pride of Cleveand becuase they rock! I am pretty vocal when folks treat us right. For example like Jason & Inge Garner at Yamaha Louisville, or Jj Mann at CC Powersports, they have always gone above and beyond and taken very good and FAIR care of us, in our bike dealings. They become more than vendors, they’re family. So they will always get a strong reference and business from us. This kind of treatment is unfortunately getting to be a rare commodity these days. It’s rare that anyone rises to a level where they get added to our list but I can not say enough good things about Phil Waters and Cleveland Moto, coordinating a bike sale and logistics from Louisville to Cleveland could have been a pain in the ass, but Phil went above and beyond and made it a real pleasure. If you are into Scooters, Moto Guzzi’s, vintage bikes, or Royal Enfields. I couldn’t recommend them strongly enough. Thank you Phil, you’re now family like it or not. I couldn’t wipe the smile off her face all the way home. She had to pop the door on the trailer every stop just to look at it

We recently had a bit of an adventure with our scooter (a Genuine Buddy 50 Italia) while on a ride in the Metroparks — our rear tire blew out while we were negotiating a curve. Talk about a high pucker factor incident. Luckily, no one was hurt and three hours later we managed to get it back home. Now we had to figure out how to get the bike back up and running. A quick Google search later and in comes POC Scooters.
I gave the folks at POC a call and the next morning Mark arrived to pick up the bike. Apparently we had punctured the tire and a new one had to be installed. It took about two days before we got the call that our bike was ready to be picked up. Living on the West side the short jaunt over to POC is simple and painless. Their shop is brilliant. There is a huge selection of scooters, plenty of riding gear (helmets, apparel and clothing) and a well-​trained and friendly staff ready to help.
On the day of our visit, a Saturday afternoon, there were plenty of people wandering around. That’s a good sign. There are some really cool vintage bikes on display in the shop, too, which makes for some entertaining eye candy. Too bad they weren’t for sale.
The financial break-​down of our experience:
Delivery to the shop: $ 50 (well worth not having to go through the pain in the ass U-​Haul experience)
New tire and labor: about $ 67
Total out the door: just under $ 130
POC Scooters is hands down the greatest scooter shop in Northeast Ohio. They have a staff of experts that clearly know their shit, a clean, well-​organized and well-​stocked showroom and a new customer for life. Thanks for helping us get back on the road, guys.

Stopped in to ask some questions on a scooter I bought several years ago. Although it is no longer imported to the US, you’d think the staff could at least be bothered to answer basic maintenance questions like where I could pick up a new battery, etc. I was told to go home, look what battery I in the scooter THEN come back! Clerk couldn’t be arsed to call a technician in the back or take my no. to phone me in order to help.

Pride of Cleveland is just filled to the brim with experienced technicians, scooters and café racers, both new and old. Yes, there is a real air of superiority, especially with the vintage bikes/​scooters, but you’ll get that with any real scooter/​cafehead.
Every time I’ve gone in there, be it to sit on some scooters and dream, or buy a new helmet, the staff is very helpful without being too pushy. They have an extensive amount of cool gear that you can’t find at any other local bike/​Harley shop so it’s worth the trip especially if you’re looking for a distinctive look.
The staff tries to steer you towards a quality vehicle that you’ll be proud of. They sell primarily Stellas, Buddys and Vespas and have lots of café racers available too. Phil had the forethought to start buying and fixing them up years ago and just now are the café racers getting really hot so there are still lots to pick from. On the websiteand in the store, they do their best to advise against crappy quality Chinese knockoffs… I wish I’d read up on that BEFORE buying one on craigslist. (Side story: I had to get my stupid Chinese scooter fixed twice and there is a TOTAL of 60 miles on it. I think I put gas in it once… what a waste of money!!)
Speaking of shitty Chinese scooters — the mechanics in the back are very helpful even though they quite understandably hate the things.

My mistake was not checking out the owner, Phil Waters or his retail operation. Called about a tire for my Vespa and was told in stock $ 55. Drove 60 miles round trip to find out they just sold out and all they had left was one $ 85 tire. Found out I was charged $ 30 over. tried to return the obviously unused/​unmounted tire and was refused even though he has a written refund policy. Took it to BBB and even told him I would drop the complaint just donate the $ 30 to the American Cancer Society. Waters refused. Found out later that he has 6 consumer fraud complaints with the Ohio Attorney Generals Office and a criminal record with the Cuyahoga County Clerk of Courts Criminal Docket case # 491 225, 486 126 civil docket 563 736. The criminal cases involve forgery and altering of official documents. This from a guy who states he was a former LEO with a Cleveland suburb. Buyer beware,

Love POC, Phil and Co. are terrific, love my «Buddy» (made by «Genuine Scooter Company») and the new store is beautiful.