Bear Creek Auto Body

I used Bear creek Auto Body because Geico has their fast service claim set up there. Got my car back from within 24 with bumper and taillight repairs. Repairs were great, service was great, fast, and easy. Were honest and will definitely use them again.

We took our Jeep in on a Geico claim & dealt with Marco. They all did such a good job in communicating with us, fixing our vehicle quickly & just plain doing a good job with the whole experience! We wanted to Thank them & let everyone know how pleased we were with the
way they run their business! A+++ rating!

Everyone is nice, they stick to their timelines, and office is organized. My issue is the quality control/​workmanship. They broke the track to our van door, the trim on the door they replaced and painted was coming unglued, and they got glue on the inside front passenger window. We are now sitting outside the office — we left the van for an additional day so they could fix the issues and when we came to pick it up today they didn’t fix the trim. Needless to say I am frustrated!

I arrived around 11am on a Friday to drop off my car and had a great initial experience. Everyone was very nice and I was in and out very quickly. Left expecting to get my car back early the following week. Went about my day in my rental and come 5:45pm the same day, surprise, surprise the car is done! (yes, about 6 hours later) Awesome! Or so I thought. Picked up my car around 6pm as they were closing (the quickest I could get there since they called at 5:45) and was given some paperwork to sign, got my keys and was sent on my way. No one ever came out with me too review the repairs like I am normally used to. Now I know why. The «repairs» are absolutely terrible and I am now having to go through the whole process again at another body shop to fix what was supposed to be fixed. The new bumper bear creek auto body attached was hung incorrectly and was already bent towards the top, so when I close my tailgate it actually scrapes a little on the bumper, scratching it. The paint on the new bumper is a different color than the rest of the car and the edges are absolutely horrid, smudged everywhere. The body shop closed at 6pm and I tried calling to see what the deal was and no one answered. So I kept it over the weekend. Thankfully Geico honors their guarantee and the geico xpress team I was working with has offered for me to choose my own shop (because obviously I am not trusting bear creek auto again) and will be paying for the repairs a second time. Definitely won’t be returning to this shop ever again, insurance related or not. Getting things done early is great but doing them half-​assed so that you can finish early is not.

Honest, flexible, affordable and easy to work with. All I had was a small bumper repair job. I’m sure this is not a big money maker for this shop, but they still gave me very responsive service for a relatively small job. Thank you!

The left hand does not know what the right hand is doing. The office (a separate building than the shop) has no idea what is going on and in order to get any answers-​just ask for someone from the shop.
I used Bear Creek Auto Body because it was recommended through my insurance… I set the appointment (they didn’t have any appointments until over a month from my accident. So I went there at the end of July and they could not find my appointment or my paperwork. A half hour later they find my paperwork and took my keys. I felt very awkward leaving, having only filled out one or two pieces of paper. They told me it would be nine days and they would call me…
They said that they had ordered (and received) all of the parts that they needed.
Ten days go by and I decide to call. They said «oh it will be a few more days, they ordered the wrong parts…» No big deal… Three days go by and I call. This time they say two or three more days. I finally ask to speak to someone in the shop. Dale or Dave, he was very clear and very reasonable. He told me exactly what needs to be fixed and that he could have it done the next day by four pm.
I call ahead and am told to come in. The receptionist said I still needed to pay $ 1000+ dollars. I told her that was impossible because my insurance covered everything except the deductible. Panic ensued as she looked all over the office for a check… Fifteen minutes or so go by and then she finds it.
I am concerned at this point… Very concerned and ask for copies of all of the insurance checks. She acts annoyed that I wanted this but given the circumstances I felt it would be the smartest option.
The work was good and I am driving my car when I get a call one week later… They have another piece for my car… Apparently there was a missing piece they did not have and they needed to put on. I had no idea my car was missing a piece. They installed it (after being unable to locate the piece) and asking another person (from the front) to look for the piece.
This has been a frustrating process and I am thankful I am done.

All I have to say about this place is: Customer Service. That’s all I really ask for.
So, I crashed my car, needed it fixed. Hence, auto body shop.
State Farm was inundated by claims due to the flooding up north, and my car wound up being in the shop for a few weeks. 95% of the reason was State Farm, so I don’t blame Bear Creek. They were at the mercy of the guy from State Farm getting out there to take or accept an estimate.
I went to pick up my car last night, and there was still damage to my back right tire. Like, major damage. Human error, of course, as it should have been taken care of. I wasn’t mad — I don’t like confrontation, but the manager (and, oh how I wish I remembered his name — I want to say Tyler?) was angry for me. He immediately went and spoke with, I’m guessing, the guy who made the mistake, and then came back, his first words, «Do you want a rental car?»
Well, of course I did. I had gone so long without a car at this point — no fault of theirs — and, to be honest, I was shocked it was being offered so readily.
Folks, it’s one thing to make a mistake. But, most businesses will pass the buck, somehow, or shrug it off like it’s no big deal, a mere apology offered. This company has customer service that is free of the façade of customer service. Meaning, this guy cared that this thing happened, and he made it right.
I picked up my car today, and it looks great. They actually cleaned the inside of my car as a bonus. As a second bonus, there’s something in my trunk that looks like a quick fix for a flat — canister of air and a means to getting it into a flat tire. Was pretty nice of them to throw that in.
One tiny mistake, and it was cleared up by the next afternoon, and honestly — I’d take my car here in a heartbeat. If you’re someone like me, maybe new to the area, maybe just never had a problem or an accident… trust these people. You won’t feel like just another customer or number, and you’ll be treated right.