Bank of America

Extremely slow customer service. They quoted me a 20 minute lobby wait time and ended up being almost 40 minutes. It’s my boyfriends birthday and I would not have waited this long if they told me the correct wait time in the first place. And it’s their fault I had to come here, they gave me a temporary checking bank card and told me i will receive the official one in the mail, they charged me for it and everything and I never got it. Now my temporary is expired and I am forced to come in and get a new temp and try to have them send me a new official one since I never got it. Very frustrating.
Ridiculously slow and annoying. Strong lack of communication and empathy. Very upset. I dislike this location.

By the reviews, it just proves how much Bank of America doesn’t give a crap about customer service, as proven again and again. Though all Bank of America banking centers are staffed with a bunch of remedial bozos, this one takes the cake. And I’ve had some pretty stupid people ruin my banking experiences. Can’t wait to take my money and never see another B of A again. Maybe hiring should require more than just a GED. And hopefully, B of A corporate will take customer service more seriously. Idiots.
Ps. There was an old, old, old man who didn’t speak much English but spoke Spanish flawlessly. He was having a hard time communicating with the teller and instead of one of the Spanish speaking idiots who work there coming to actually assist him, they stood around and gave him looks. Are you f**cking kidding me? In a primarily Spanish speaking area… it would kill you to get off your dumb ass and help? I hope nobody ever treats my father that way so help me God…
IDIOTS.

this bank sucks long lines parking is hard to find they only ever have 2 – 3 tellers to assist you. never fails you’ll be in line for 25+ mins waiting and waiting… and waiting …

These Mangers are so racist and the customer service is horrible. Im not understanding why B of A allows this unprofessionalism in this area. The reviews are poor and it is ran so tacky as if we are in the hood. The only reason I gave it 1 star is because i had to in order to write something, in which Unilocal should not make us do because its false. They deserve no stars. I advise you to drive out your way instead of dealing with this.

I would not even give them one star if i could just give them one big fat zero. My mother passed away and had her accounts at Bank of America. I finally went in to access her acciunts because i had to pay her mortgage, her association fee, land lease and taxes were coming due. After waiting 45 minutes, an agent too a copy of the death certificate, the living trust and said i would be called within 3 days. I asked what the process was, twice, but was told i would get a call within 3 business days. That was last Wednesday. Today is Tuesday and i called at 10 am and was told, «o, you should have been called ny Friday.» Well, they missed that deadline so they said they would call today before 4pm. It’s 3:30pm and im being proactive and ive been on hold for 20 minutes waiting to talk with someone. My banker at Chase told me that if her accounts were at Chase, i would have given them the same documents but rather than waiting for a call back, they would have made they verifications at the same time and woukd have disbursed a check to me. Total time at Chase woukd have been maybe a hiur. So far at BofA, ive been waiting 7 days and im on hold and still have no idea when this will b resolved or when they will disburse funds. I will never ever bank at BofA. Worst customer service!

Huge Parking Lot, But shared with 24hour Fitness, Sport Authority and now Applebees. Always gets full in the Afternoon and evening .
inside bank at one point smelled like stanky feet (carpet). so old I’m sure.
well they decided to change the carpet and now, Its so ugly you have to focus on the color as soon as you walk in. not inviting, colors is Ugly!
Service is slow when opening a checking/​savings account.
Tellers are friendly and focused, they want you in and out!

This place gets the job done for me. It’s conveniently located in Lakewood Mall near Costco and all the other stores I often go to. I can just make a quick stop at the ATM and do my deposits/​withdraws without having to go out of the way during my errand runs. The 3 ATM machines almost always empty and the parking lot is very easy to find parking.

Worst bank to come to if you’re in a hurry. Huge line, and only one teller. Seriously? They have more employees walking around with iPads trying to get you to open a bank account, than they do tellers!

I thought twice before I came to this BOA branch to open my new bank account. I took my chances and came upon their Silvia St. Lakewood branch. I wasn’t greeted when I first arrived, so I patiently waited to be attended in their waiting area. A friendly smile came and advised me that someone would help me momentarily. The great banker that helped me open my account was Senior Personal Banker Amina. She was very helpful and knowledgable. Over all my experience was great.

Waited more than 20min. at 1pm on a Tuesday. Because they only had 2 tellers for regular customers and then it went down to 1 when their business teller left and one helped only the few people in the business line despite the 30 people in the regular line. I’ll never open an account with BofA.

I banked with BoA for 7 years. Checking, savings, credit… I didn’t have a problem for a while. Then it all went sour.
In came the hidden/​unannounced fees. Okay, whatever. It’s to be expected I guess. But combine these fees with the ridiculous wait times at the branch (to get these fees taken off), some terrible experiences with the customer service reps, and repeated occurrences… well I finally had enough.
The fee before the final straw was among the worst experiences ever. I went in, waited fourty minutes to see someone. She was nice enough, but she literally put me on the phone with the stupid automated system and let me figure it out on my own. I was irritated, but whatever. Then the operator (after being on hold and going through the frustrating automated system) told me I was speaking to the wrong department and she transferred me to another. More holding times. I had to literally threaten to close my account to get someone to actually help and not just put me on the phone.
The fee was gone three minutes later. But my threat wasn’t an empty threat. A few months later and another hidden fee. I finally closed all my accounts and jumped ship.

I had a safe deposit box here until about 5 years ago. The reason I moved to another branch is because I had to wait way too long to have someone let me in. I drive much further way to the branch on Bellflower rather than go here. I made the mistake of giving this branch another try yesterday. Monday at around 1:30. 11 people ahead of me in line. I waited 20 minutes to see a teller. There are only two tellers but they still have a greeter when you walk in the door? I’ve never worked in a bank but I have plenty of management experience. Common sense would be for every available body to help your customers until the line is gone.
On a side note the business banking line had no fewer than 5 people waiting. There is no excuse to have one business banking teller when your location is in a mall.

horrible wait times! they always need more tellers

Terrible/​nonexistent customer service. Review to follow…
Let me first say that this is probably the second time I have stepped inside a bank of any kind in the last few years. If all banks treat their customers this way, now I see why.
My father passed away a while back and as «luck» would have it, he had an account at BofA for probably 50+ years. I walked in to this branch today to add my wife and kids to the account. I walked inside looking for someone to help me or maybe even a sign in sheet… nope and nope. Hummmmm. I wandered around a bit more and saw a lady at the front door with a clipboard. She took my name and told me to have a seat and someone will be right with me.
15 minutes, 30 minutes, 45 minutes… WTH? I start to walk out when she comes up to me and here is the conversation that followed.
BofA lady: I’m sorry it’s taking so long but you are next! (fake smiley face)
Me: I have to go, I have more errands to run.
Lady: You came in on the wrong day.
Me: Wrong day? (stunned) What day should I come in for customer service?
Lady: We only have three bankers working today.
Me: And?
Lady: You should have made an appointment
Me: I have to make an appointment to get some customer service around here?
Lady: I’m sorry…
Me: No you’re not. But you can tell me how I can close my account that I’ve had for about 50 years.
Lady: You have to make an appointment for that too (smirkie face).
Take this review for what it is worth. Like I said, this is the first time I have been inside a bank in quite a while. Is this ‘normal”? Do banks require you to make an appointment to do your banking now? Are all or most banks this way?

Waited about an hour to be helped by a banker on an Thursday. But the workers are friendly and once I was seated with a banker, the rest of the process just breezed through:)

Great parking. Nice tellers. Plenty of ATM’s. Close proximity to my casa.
Only real complaint is the lady at the door that greets you really needs to pay attention to what customers state they are there for. I told her I needed to change my name on my account and she referred me to a teller. When I had stood in line for 15 minutes, she walks up to me and says, «did you know you can change your address via online banking?» My reply was «I need to change my name, not my address like I had said earlier» Her reply, «oh, then you need to have a seat and see one of the customer service reps, so please sign in and have a seat»
ARE YOU KIDDING ME!!! Ugh!

Now, I’m not that guy that hates BofA… the fact is, you’ll never hear me complain about their fees, I never have trouble finding an ATM, I love the availability of drive-​thru ATMs, image ATMs making for an envelopeless future, with less waste, etc… I am generally a happy customer, but sometimes you need to go into the bank…
Walking into this bank, there is a gal at the door… no, she is not a greeter. It is her job to tell you that the transaction that you are looking to do can more than likely be completed at the ATM outside. In the two minutes she takes to find out that you need a crisp $ 100-​bill to give as a gift or a roll of quarters to do some ghetto coin-​op laundry, 5 people have already gone ahead of you in line for to see a teller…
«WTH?, Do I look like I’m some 85-​year-​old retiree who is scared to use the ATM? I have an account here, leave me alone already…»
B of A, love the bank, hate the branch…