Banfield Pet Hospital

The only reason I’m giving Banfield a 2 star rating is because the doctors are nice. Other than that, just look at the Wellness Plan to get an idea of how much value you’ll NOT get. You get 10% off medications… sounds good, right? Well, go price 10mg Vetoryl and see what retail price is (hint: it’s $ 55.99) — Banfield charges you $ 80.99 AFTER your «discount». So, after your discount, you’re still paying about a 45% mark-​up. That’s just insane and I’m not sure how Banfield can justify such gouging for members. I found a place online (Allivet) that will give me the medication for $ 41.99 — $ 14 UNDER retail price. So, crunch the math before considering their Wellness Plan. They sure dress it up nice, but after being a member for going on 11 years now, I’m quite sure paying out of pocket for things would have been cheaper than doing their Wellness Plan. All I’m saying is don’t get «wowed’ by their discounts until you see how much they are quoting you on the regular price.
Like stated by another reviewer, I would only recommend this place for routine maintenance or emergencies because being a member or longtime customer may not be worth it.

Awful! No one that works there is personable or seemed to truly care about my pets well being! They are always so busy I always had to wait 15 – 30 minutes past my appointment time, a few times it was even 45 – 60 minutes past my appointment time! They care more about making money, then actually «acting» like they care about their customers! My dogs where always there all day (in a kennel) for something that sometimes only took 15 minutes of the vets actual time! I finally had enough and went back to my Family Vet and the customer service is night and day. The only reason I ever went to Banfield was because they offered the Wellness plans. But to me feeling like my pets are safe when they are at the vet was more important then saving money… I will never go back to any Banfield!

The stars are only because the staff is friendly and treat my dog well… But every single time I come here (always with a scheduled appointment) they run late, at least 30 min, they always apologize for the wait, citing staffing issues, or having to squeeze a patient in, or delays due to patient needs… But if the know this is a trend, why not plan accordingly? It’s incredibly frustrating!
Think I’ll be finding a new vet, I don’t have time to wait (no it’s been 40 min) to be seen, unacceptable! Fix your life banfield!

Banfield has done a great job providing health care for my pup Dino. The techs and vets are really nice people that care about the pets. I was hesitant at first, but no longer. The plans and care provided should be had by all pets.

Patient beware.
First I’ll start with their good side. Their nurses and doctors are friendly to both humans and puppies alike. They are given ample amounts of love, treats and attention. The staff is attentive to the needs of our two dogs and ourselves, listening and reciting back to us so they know and we know they understand what we have said.
From time to time though I’ve been unhappy with their billing/​pricing. Our 5 year old Mini Schnauzer had a blood test come back with higher than normal liver enzymes so we were required to bring him back in to have them administer a 10 hour fasting blood test again. Nothing wrong with that and of course we would want to make sure our dog’s liver is working properly. We were told that it would cost either roughly $ 70 (if the testing was done in house) or $ 130 (if the blood had to be taken and then sent to a lab). At the time we scheduled his appointment for said blood test we were told that they do testing in house and that we should only expect to pay $ 70. Good news right?
We took him in today and when it came time to pay for the service we were told it would cost $ 40 more! If you are thinking of coming here or already do, just make sure you MAKE them tell you what the real quote will be before scheduling an appointment otherwise you’ll probably get hit with some sort of silly «hidden fee» on top of what you already had budgeted for.
It’s not a deal breaker and we will continue to go there but today’s encounter just left a sour taste in my mouth.

I cannot respond that Lisa at Banfield’s comment so I will respond here: There is really no other information that can be given. Banfield had a chance to act differently and they did not, Spike is gone Banfield had a chance to provide him care and chose not to.

I would recommend this place for routine maitenance like shots and easy checkups on healthy pets. I have two dogs I take there for this and it is priced fairly on their monthly pet plan. I did have a teeth cleaning done for my dog and got a lump removed from his arm. The surgery went well and I like the vet who did that (can’t remember his name but it was the only male vet, I believe who works there). He has always been very sweet to my two black labs.
When I went back for them to change the bandages five days later, as they directed, they took my dog to the back. Instead of changing the bandages, a seperate vet decided that she thought they should just take the stitches out. Well, it turns out it was way too soon and my dog (who is lazy and was laying down by himself in my backseat of the car when this happened) re-​opened his wound and had to get more stitches. It was awful since he had a whole a size of a quarter in his leg and was clearly in pain. When I got back they tried to charge me $ 70 to re-​stitch him. After I had a fit, they comped it but I would say this is definitely not worth saving a few bucks over. Bottom line, I still take them for shots and easy visits but never again for anything complicated.

I’ve taken one of my cats here a couple of times. My experiences have been mostly positive. The last time, though, will probably be the last time I take any of my animals to this location. When I walked in, my cat was in her carrier. She hates traveling, as you can imagine. In the waiting area was a family with a large dog who was very interested in my cat. They had a hard time restraining the dog, because it was so big. The person who checked me in asked if my cat would go on the scale (in the waiting room) to get weighed. This lady must have been in a different dimension. Why would I take my cat out of her carrier with a giant dog in the room? She asked if I knew how much the carrier weighed. Uh? I don’t know!
After we went in a room, the nurse came in and did the usual ‘beginning appointment’ stuff. I mentioned getting my other cat, a kitten, spayed. She showed me the package and the expenses (spread out over a year for it). I said I’d probably just continue my plan of having the Dumb Friends League do it. She tried to sway me by telling me how awesome Banfield is while making the DDFL look bad, because they were in and out with their operations and didn’t do extensive blood work first. This was in bad taste, as it made it sound like the DDFL didn’t care or was conducting surgeries in a dangerous manner. I fully support DDFL, and my cat’s spay surgery went without any complications.
Other than that, my visit was okay and the doctor was nice.

If I could them give zero stars, I would.
I’ve used Banfield for my veterinary care for several years now and they always seemed friendly enough (except for the guy at the desk).
Last month, I took my cat Millie there when she became ill and after $ 500 in tests, I learned she had FIP and needed to be euthanized. At that time, the office staff seemed genuinely caring and I felt like if it had to happen, then I was glad I had such good people to be there with her in her last moments.
Overall, however, my cost there that day were in the neighborhood of $ 750. Over the years, they’ve gotten several thousand. I haven’t generally quibbled about prices, but I’ve often had to pay half or so at the time of service with the remaining half at the end of the week (my cats were never thoughtful enough to only get sick on payday and I’m not what you would consider to be well off).
On Monday of this week, my cat Jinx became ill suddenly; went from a few sneezes to sounding congested to having a profuse amount of fluid coming from his mouth over the course of a single evening/​night. The fluid was clear but some of it was thick and goopy and the sight was extremely distressing, particularly given that I’d just lost my other cat and still very much grieving.
I took him to Banfield first thing Tuesday morning. After a few phone calls over the day, I was told he would be ready to pick up at 6pm. When I arrived, I was surprised by the amount of the bill (they’d initially quoted $ 217 but was over $ 400). After I understood where the cost came from, I didn’t dispute it, but didn’t have the full amount. The guy at the desk immediately changed his tone from merely unfriendly to downright insulting and rude.
He, and the treating physician (who I only know as Dr Chest Hair), both acted as if I were trash – just some bum off the streets and NOT someone who’d come there for years and certainly not someone who’d just been consoled in that very room for the loss of a beloved pet only weeks earlier.
Finally, and only after confirming with someone in a back room, they agreed to allow me to take my cat home (which they had brought out but quickly withdrew when I asked if I could pay the balance at the end of the week).
They brought Jinx back out and the doctor explained: Your cat has feline herpes, which (formed an abcess? a cyst? I still don’t quite know, but it) ruptured, causing a two-​inch tear down the middle of his tongue. At this point, I look down into the carrier and a cat who is still drooling. When I remarked on his condition (he honestly didn’t look much better than when I’d dropped him off), the vet condescendingly informed me that he’d been given a steroid injection which should help with the herpes and the pain and here’s some powder to put on his food, which caused me to ask, Can a cat EAT with two inch tear down the middle of his tongue? And shouldn’t I get antibiotics?
Turns out, No, a cat can’t eat with a two-​inch tear down the middle of his tongue, and Yes, antibiotics should have been prescribed.
After calling them to say that my cat couldn’t eat, couldn’t breathe (watery mucous would drain from his mouth and nose after ANY attempt at eating or drinking, even with the powder) and that I was concerned that he was dying, they called me back to ask, Do you have our money?
When I called to say that Jinx was failing; extremely dehydrated, hadn’t eaten, etc, they called back and asked, Do you have our money?
Bear in mind that during this time, two things were going on: 1) I had the flu, and 2) I wouldn’t leave the ROOM, much less the HOUSE, for fear that without my prodding my cat would give up and die.
Today, Friday, I decided that rather than pay them $ 300 and have my cat in the same rapidly declining state, I’d probably be better off using it for actual veterinary care. Today’s vet who took one look at him, heard that he’d only been given a steroid shot and some powder for his food, shook his head and said, This cat needs to be hospitalized and he needs antibiotics.
This experience has been heartbreaking… I let my Millie’s last moments be spent in the presence of monsters – heartless, inhuman, incompetent monsters – and I almost let them take Jinx’s life, too.
So, No, Banfield, I don’t have your money. I gave it to PLANNED PETHOOD PLUS. I only hope it’s not too late…