Allergy & Asthma Specialty Service PS

OK, so Tuesday I went to the Olympia office and was taken back as I walked in… A+, the nurses were absolutely friendly and I was even able to be my sarcastic self lol. Dr Song was who I saw and made me feel me as a individual was important. Stayed with me and helped me with my inhaler A+…They made me feel welcome, getting my next appointment was awesome and prompt! I came back on the next Thursday to do my skin test in Lakewood, and even there I was greeted as I walked in and taken back immediately after check in. A+ again. The nurse did my vitals quick and took me to do my skin test. This nurse was awesome she stayed with me even though everyone went to lunch, she was great. Dr. Song went through my results individually and explained everything I had questions about. I will recommend this place to everyone. I am now concerned with my son and will be bringing him to Asthma and allergy, thank you guys, I appreciate you all. A++++

I have been a long time patient of this office, over 10 years now, and have had the pleasure of being under the care of both Dr. Andrade and Dr. Song. I am currently under the care of Dr. Song and have been so since 2009.
I have had such incredibly positive experiences with both of these doctors and find them to be more competent than any other doctors I’ve ever seen for any reason in any field of medicine. It is such a refreshing experience to speak with a doctor who actually listens to you, takes you seriously and then effectively diagnoses and treats you with positive results. I wish this was the standard for healthcare but I’m sure most of you know it is not. Dr. Song has gone beyond this by expressing genuine interest in my progress and is just as pleased by the positive impact of the treatment as I am.
If you are looking for effective control of your allergies or asthma, stop now and schedule and appointment.

If you are looking for a compassionate, warm, intelligent caring physician to help you with allergies, asthma or both then you do not need to look any further. Dr. Song is a fabulous doctor who is very knowledgeable but never pretentious. He truly cares about each patient. He will listen to any and all concerns then make recommendations with a thorough explanation for each option he has given. Dr. Song truly is concerned with his patients care. Dr. Song never rushes through appointments or makes you feel like your concerns are not valid. I have seen him at both the Olympia and Puyallup offices and have always been very pleased. My primary concern in choosing a physician is how competent they are. Dr. Song is very well respected in the medical community with an excellent reputation that precedes him. I have the utmost confidence that Dr. Song has my absolute best interest in mind.
The office is always organized, clean and orderly. His staff is kind and professional. They are knowledgeable and take every precaution to make sure that shots and appointments go smoothly. I have always felt like they really care that I am feeling alright and doing well after both visits and shots.
I have recommended this office and Dr. Song to my family and friends. I have never once heard back from anyone who has seen him that they were anything but completely satisfied. Dr. Song is loved by his staff and his patients.

I am updating this review to reflect this clinic’s generosity in WiFi availability. At this time, every spare moment of mine is spent on my studies and since several of my classes are online, this is more helpful than one might think.
I love my doctor here and would give him 5 stars if I could. Dr. Song is so knowledgeable and approachable, as well as having a very caring demeanor. And the staff is great, too; I have no complaints about them. But this review is of the clinic itself. I have a few comments to make on it. #1: What’s up with the nurses wearing those name tags that have «Mr» or «Mrs» on them, followed by their last names? This is so pretentious and snooty that it’s kind of laughable, but on the un-​funny side, it’s rather impersonal and unwelcoming towards the clients. Every good nurse knows how important approachability is. Instead of seeming professional, as I’m sure was intended, I think it gives an appearance of pretentiousness and grandiosity, creating distance between the nursing staff and the clients. #2: It would be nice to have the office available for shots on Wednesdays and Fridays, but being open on Saturdays compensates somewhat and is a huge help.

I got allergy shots at the Gig Harbor and Lakewood offices for two years (summer 2012-​summer 2014) and saw Dr. Song. Dr. Song is attentive; wait times to get shots were short; and the nurses administering shots are friendly and responsive.
Customer service, however, is lacking. In just one year I was required to fill out a (supposedly annual) Patient Contact Information Update form FOUR separate times, despite my insistence that none of my information had changed. Right now I am in the process of switching allergy clinics and I have made multiple records requests in writing and over the phone with no follow-​through from AASS.
Most irritating, though, is that they have limited phone hours and there is no official office email address. Whenever I receive email correspondence from them, it is from a Hotmail account (different one each time), with no description or signature in the message body.
My actual appointments and shots were great. I only stopped going here because I recently moved to Seattle and need to find a closer clinic with extended hours.

The clinic is awesome and the staff are very friendly and helpful. You are given clear explanations as to procedures and you leave confident that your health concerns have been addressed. Dr. Song is an old school doctor in the sense that he seems very present. He remembers you and your health issues and gives you personal treatment unlike some doctors that barely know who you are the next visit. Dr. Song goes out of his way for his patients and for a change I have the feeling that there is somebody that is an absolute advocate of my treatment and good health. The staff is very professional, clean, neat and articulate. The facility is very clean and apparently rather new. The wait time was reasonable considering the process. I have been in allergy clinics where you had to wait half a day to do the flow meter and just see the doctor. It is sometimes hard to get an appointment which only speaks for how popular and how good the clinic is.

*This review is of the Olympia office*
Dr. Song is very knowledgeable. He made us, as parents feel at ease. They were very good with our one year old who we discovered has a very bad allergy to bananas and grapes. The front staff is hit or miss. One lady was over the top nice, warm and lovely the other one was quite cold and rude… Maybe she was having an off day? We all have them. Also, be sure to bring your insurance card and ID to every single appointment, they don’t keep them on hand apparently? It’s nice that they have a children’s allergist specialist here in Olympia. No long drives to Lakewood or Tacoma– YAY! :)

I haven’t been to many allergy clinics so I have to real way to gauge how good of a clinic this place is. I can tell you the staff is friendly and professional. They clearly explained the services my wife was getting, the costs, etc. They are open Saturdays which is a plus.

I love this place. The hours for allergy shots are very flexible & convenient! Open till 6:30pm on Mondays & Wednesday’s and open Saturday mornings! Since coming to this clinic and seeing Dr Song we no longer have to take time off from work or time away from school. Win/​Win! Dr. Song has been wonderful with keeping my daughter’s asthma and allergies under control! HIGHLY RECOMMEND this specialist and this clinic!

Very friendly staff. Not necessarily fun getting allergy shots for last 2 years, but these guys have good hours and stick to rules. Very important when each shot needs to be correct dose and name. Doctor Song knows his stuff. Friendly and caring. The only suggestion I could give is to have wi-​fi for patients. This is where I would send a friend with allergies.

Another hospital visit. Another referral. I’ve about had it with allergists, to be honest. One wants to do elimination diet, another blood testing, another oral challenge testing. One thinks that hives are no big deal and doesn’t understand why my GP referred me. All of the run-​around stopped at Allergy & Asthma Specialty Service with Dr. Song.
Dr. Song’s office was incredibly clear on procedure for the appointment, what I needed to bring, what information they needed, they offered the chance for me to download the new patient forms online or I could have them mailed in advance (but either way I didn’t spend my first hour there filling out history forms.)
Once we arrived for our appointment and were checked in, a nurse came to get us. The same nurse stayed with us through our appointment and gave my kid someone to attach to what the next step in the process was.
Dr. Song really listened to what our history with our son’s allergies had been, what our family histories for allergies were, made some recommendations and limited testing instead of suggesting that we poke our three year old fifty-​plus times to figure out what the problem was. Of the ten suggested items, we got allergy hits on six. We’ll do more testing as time goes on and he gets older but this should pin down the majors — and confirmed a food allergy we’d only had diagnosed through elimination testing. Dr. Song also laid out the possibility of my son outgrowing his allergies, what the testing procedures are for determining that and how frequently we’ll retest his allergies.
We also went over my son’s possible asthma and causes, treatments, and concerns. The appointment was very thorough and I never felt rushed or ignored. I also felt like the staff treated my son with compassion and understanding — which isn’t always an easy thing to find in specialty care.
My complaints about this office are: weird hours — they’re only open three days a week and your doctor is only in this office one of those days. They have two other offices and they rotate doctors, basically. There are customer unfriendly signs all over the office (Complaint Department: 300 Miles; etc) that I find to generally be the hallmark of bad customer service. You don’t get to talk to a person when you call, ever; you leave a voice mail, they call you back.
Definitely one of the better doctor experiences I’ve had with my kid, definitely the best allergist we’ve seen in two states.