Starbucks

SLOWEST SERVICE AT A DRIVE-​THRU EVER! 20 minutes to get a plain iced-​coffee. The kicker is, that this slow service is guaranteed EVERY TIME! Line is always around the building, people don’t know how to move up in line and the people are just SO freaking slow!!! There are times I drive to the other Starbucks further down and make it back to still see cars in line. I even have made it a point to hit this Starbucks in the wee hours of the morning just to avoid the line and glacial movement. I am giving two stars, only because they have never messed my order up but, with that being said, it’s pretty hard not to screw up black coffee over ice!

DON’T COME TO THIS LOCATION! They have continually messed my order up three times in a row recently and then a lot of other times in the past few months. Whoever is managing/​owns this location apparently doesn’t care about how the place is being run. The workers don’t care about what they’re doing; it’s pretty obvious they’re there for one thing: to get a paycheck. There are other Starbucks locations in addition to other coffee shops in the Lakeland area so I am advising you to stay away from this location and go to one of the other places for your coffee fix. This location needs to be shut down!

Horrible. Outdoor furniture dis arranged and covered in bird poop, out of several items on the menu, the windows were disgusting and it took ages to get out drinks because the machine messed up !!!

I HATE THIS STARBUCKS!!!
Every time I go here the parking lot is extremely full and the people using the drive-​thru don’t understand the importance of two lanes of traffic in motion. The lines are always long inside and out.
I placed a mobile order for two drinks when I was about 5 minutes from the store. When I got there, it was busy and the barista behind the beverage station ignored me for a good 10 minutes while she TURNED HER BACK TO ME TO WIPE DOWN THE BACK COUNTER AND CLEAN. I thought maybe I made a mistake in my mobile order, so I went to my car to grab my phone and when I checked the location, I was in the right spot. Just with the wrong crew…
THEN, I asked for my two drinks from my mobile order (Both Americanos with slight variations– each with their own order from my phone) and was ACCUSED that I didn’t order two drinks. (Well, you DEFINTELY charged me twice, Starbucks!) I was also then told that the «printer sometimes doesn’t print the labels». The barista finally was paying attention to us, but she was making me feel like I wasn’t a welcome or valuable customer at all. She made the other «missing» Americano after telling me «I only was told there was one». I went to drink mine, which had been waiting on the back counter the whole time and it was FREEZING. I ordered it hot. I was out to the car before I had a chance to sip it. I had to go BACK in and ask her politely to remake it, to which I got a response that it was sitting there awhile and must’ve taken me a bit to drive there. UMMMMMM NO!!! Didn’t you see me standing by the pick up area for 10 minutes trying to get your attention and not be rude while you ignored me?! She remade my drink, with attitude, of course. I politely thanked her and then it was off to the parking lot to try and get out of my spot.
I was backing out of my spot when a giant truck started to creep up on me like it was going to hit me and block me off (They were going into the drive-​thru); such a terrible design for this parking lot/​location. I almost was in a verbal confrontation with the truck driver as they did not allow me to back out or leave my parking spot while the drive-​thru line was about 5 cars deep and not moving at all. I FINALLY was able to squeak by, even though they almost hit my car and was able to leave this horrendous location.
I visit Starbucks quite often (and I was a Barista once myself), and I have NEVER had this much of a problem with my mobile order (which is supposed to SAVE you time) or the staff being so rude or inconsiderate. Not once did I receive an apology or any shred of satisfying customer service. When I am in Lakeland, I will NEVER return to this location again based on this experience. I do not recommend going here at all.

25 minute wait in drive thru at prime hour is unreasonable. Management needs to assess the staffing, etc and make some changes.

I’ve been going to this Starbucks for years. From early morning drive through runs before highschool, to long hours studying for finals at night. This Starbucks is always open! The employees are so kind and if you make up crazy drink concoctions in your head like I do, they won’t think twice about making it! The staff is so personable. I know, I’ve said it twice… But seriously… I love them! They have a lot of seating but it’s usually pretty packed. I love sitting outside mid day when it’s nice n sunny out. The new seats are so comfortable. NO LIE! I’ve fallen asleep out there quite a few times while studying.

My drink is always good and the staff is pretty friendly. But I can only give them 3 stars because every time I go I have to wait forever. I can be in the drive thru or go inside, there can be a ton of people in front of me or just one, but either way I will probably have to wait at least 15 – 20 mins before my drink is in my hand.
Today is no exception. I went in the drive thru and waited 5 minutes before getting to the box, then at least 3 – 5 mins sitting in front of the box waiting for them to take my order, and another 5 – 7 minutes at the window. There were only two people in front of me when I got in the drive thru line.

For a starbucks, they should know about gluten intolerences. No one behind the counter knew what drinks did or did not have gluten so they told me that they all have gluten which is wrong. One of the workers was super sarcastic. I will not be coming back to this location.

This Starbucks was a great remote-​office for me last month; the baristas didn’t mind when I told them I’d be camping out all afternoon, and the seating was comfortable enough that I didn’t regret my choice.
One thing to note: the area with the bench-​and-​table seating is the area with the weakest wifi signal. So if you’re doing something bandwidth-​intensive like a remote desktop session, you might want to choose a seat closer to the front door.

I would love to give this Starbucks more stars because… I really do like to frequent this location and I am really glad it is there. The problem is, sometimes I like to go there later, maybe between 11:30PM-2AM on a weekend night, and the servers can be *really* rude. It has actually stopped us from going a few times because we do not want to deal with the cranky servers. Sometimes we just don’t care. Service can be slow, but that is true in all Starbucks. I love the outdoor seating, but because so many people smoke, I can never enjoy it because I do not enjoy the smell/​taste of tobacoo with my coffee and pastries.
But still… it is hard to pass up a late night Starbucks run. Even as I write this I am getting the urge to drive over and have a little caffeine boost…

This is a beautiful stand alone «new» (built for) Starbucks in the Lk Miriam Shopping Center. It has a drive-​thru. I’m not a coffee drinker so can’t speak to that. BUT it has luscious cakes, cookies and pastries (I’m partial to the lemon and orange flavored pound cakes.). They are also a light sandwich, fresh fruit, light breakfast location. I appreciate their hot oatmeal option. It has a small outdoor café that is great for friend gathering. It loses a star for not-​always-​friendly servers, lack of PR/​advertising of its products, and not pushing its goods to non-​coffee drinkers!
3÷7÷2014 update. Had a horrid «BLT chicken salad sandwich» here-​stale and soggy had sat in the cooler too long. No more orange cake but they did have a nice raspberry cake slice. Got a bagel and cream cheese to go. All this for $ 10.50. A little bit steep. Used a gift card and the first one came up zero when I knew I had cash on it so this was a frustrating trip all around… Won’t take it off the list yet but no change in stars. either.