RV World of Lakeland

The 5-​Star rating says that it translates out to Woohoo! As good as it gets! And I have to tell you, this is the only rating I can give for RV World of Lakeland, Florida. We live in Winter Haven, 20 miles away, and I had just received my Blue Ox tow bar, baseplate for our Smart Car, electrical wiring, cordage, and all other things needed from
to enable us to tow our 2011 Smart Car behind our 27′ 1995 Fleetwood Tioga Montara Class C motorhome.
James, our Service Writer, had told me by phone that this job would take 6 hours, and that Brian, their master mechanic, had experience installing these setups on Smart Cars. I was a bit reluctant to entrust my beautiful little car and old RV to a place I had read a couple of poor reviews about, but it was the only authorized Blue Ox installer anywhere near to us.
From the moment we arrived, my wife and I were treated with courtesy and respect. Since both of our only vehicles were being worked on, they knew we would be waiting. Their waiting lounge area made it very comfortable, with big screen tv and free coffees and water. This courtesy extended for their entire work day, and the job took a total of 9 hours. The extra time involved was due to me throwing some extras at them, like rewiring my RV hitch (not in the original quote). The Smart Car is without a doubt the most difficult vehicle to mount a baseplate to. Brian had many bruises on him after he was done, and I knew what he had gone through.
Bottom line, after 9 hours, the job was completed… with perfection! Way beyond my expectations. And with all the extra work involved with my added requests, James and Brian stood by their original phone quote of 6 hours of work! I probably might have been pleased to pay more, with the excellent quality job they did; but they stood by their quote. To me, this is the sign of a quality organization. And they never tried to sell us a new RV! (Good thing, because I couldn’t get my wife out of a couple of the new ones!!).
Thanks again to RV World. You have reinstalled my confidence and trust in a repair facility!

Don’t buy used, especially if they tell you they are waiving the inspection fee. They say they will back the fee out of the price but they «have to put it in the bill». They did and I know why after our purchase. We fell for it. Shame on us.

The nicest sales personnel and the absolute worse service department
We leave there and more things are wrong.
Nice on phone but really horrible service