Orlando Metropolitan Express

Probably one of my least favorite hotels in the area, but you get what you pay for. There was a leak in the ceiling (5^th floor) and it dripped literally all night long. The carpet felt dirty and there was a broken tile in the bathroom/​closet area. The bathroom was small and the toilet barely flushed. The shower head sprayed water from every crevice because it was so rusted out that chunks were missing in the metal. The bathroom door was torn up, also. Both elevators smell like pee and someone who rode up with us says «oh, they always smell like this. Just don’t touch anything.» Other than that, the staff was very friendly. Check in was quick.

Ok so out of all the hotels and motels I’ve ever stayed in for the past 2 decades of my life I have to say this is the WORST hotel.
1. Took over 30 minutes to check in cause they could not find our reservation.
2. No towels for 2 days
3. I rather they stop serving their continental breakfast it’s literally bread and water…
4. Don’t want to charge your phone or blow dry your hair? Come here. None of the plugs work.
5. Dirty carpet. Dirty room. Dirty everything.

Thanks for closing our hotel door all the way after making our beds dumbass. Thanks for the most shittiest hospitality ⁵⁄₇
Good to know that ALL of staff give a single fuck about their jobs. Seems like you don’t need a hospitality degree or a brain to work here. Awesomeeee

We just needed a crash space before going to Universal and staying there the following night. I wished we just had 2 nights in Universal and spent the extra money. This was super cheap, which was great.
However, the room was a mess. First, the lights were pretty dim. One bed’s sheets were half off the bed and ruined so we couldn’t fix it. Everything just looked old and dingy. The bathroom fan vent would make such a loud noise when we tried to turn it on. Also, old televisions. The phone in the room was also destroyed. It just felt like a slum.
No toilet paper.
The guy at the front desk finally showed up with some tp. He was super nice — I felt bad but yeah, next time, I’ll shell out for a nicer spot than this.
Should have so checked Unilocal first — ugh this is what happens when you’re in a jam!

Cockroaches in the bathroom with stained and old bedsheets/​towels. No phone in the room and the toilet didn’t work. Called and complained to the front desk about the issue and they said they would send maintenance but no one came. Had to go across the street to use the facilities. Do not stay here! Definitely a last resort option!

We usually stop in Orlando on our way to the gulf coast. We forgot to book a hotel for the night so most of the hotels in the international drive area were fully booked. We found this place around 1 AM. I am not sure why there are so many bad reviews but we stayed in a room on the 1^st floor close to the lobby. Everything was pretty good. Beds were clean and comfortable. Bathroom was also clean. The only negative things I would have to say are that the wifi wasn’t great and the hotel setup was a little confusing. However, due to the courtesy and friendliness of the staff, you are provided with a map of the premises to help guide you to your room. We are big shoppers, so this hotel was perfect since it is conveniently located near both outlet centers in Orlando. Also near plenty of attractions. Would definitely stay again if we are in Orlando.

You get for what you pay however I’d avoid this hotel and dish out the extra money for a better hotel.
Pro’s: –Location (surrounded by lots of convenient stores and restaurants that are 24 hours)
–Had a fridge and microwave
Con’s: –The room smelled musty
–Our sink was clogged
–The bed frame had stains
–The towels provided were dirty as well
Oh and the first room we were provided the keycard didn’t work, so we had to switch to another room

Worlds worst hotel. Summery: no A/​C, TV didn’t work, gave us keys to someone else’s room first go around and saw things we can’t unsee, when we tried to get a new room or a refund they said too bad and in the morning they said they had no towels. Its super cheap but be prepared.

Bed bugs and horrible service. Avoid this place.
We booked two rooms for three nights at this hotel because of location and affordability. I have stayed in cheap hotels and hostels around the world and never had such a horrible experience. The first morning our friends staying in the second room woke up to bed bugs feasting on them. They caught over 8 of them in a cup in which I took to the front desk. The gal at the front desk didn’t even flinch when I showed her the bed bugs, obviously this is common problem at their hotel. They moved rooms. We returned later that evening around 8PM and they got locked out of their second room and had to be moved again because the door lock mechanism completely failed. Upon returning to my room, we found bed bugs in my room. I took these specimen to the front desk to get moved and was given the run around by the manager and other staff. The manager deliberately avoided me. After dealing with their incompetence for 3 hours, I reached my limit. They ultimately moved us to a their sister hotel at 12:30AM, which was far better.

This is not the place to stay when visiting Orlando! They are not ready to welcome guests on the second floor. More like they not ready to welcome guests period! I was 2 times and my Tvs didnt work, water leaks, under construction and it’s unsafe! The 1^st floor is so much better than staying on the 2^nd floor! They have the nerves to call this a resort chain which is a SUPER HUGE LIE!
The breakfast is so freaky lame! All they served was bread, bagels and cold cereals! They ran out of cream cheese! Super crazy!
The first floor is better but the 2^nd floor is a FREAKY MESS! I’m very disappointed and this is the worst place I’ve stayed at! Never let guys book hotel stays! Never use Hotel Corps company to book your hotels because they lie about the hotel ratings and amenities!!!
The employees are pretty nice and they were helpful to make my stay good! The owner of this hotel chain need to do better and the necessary changes ASAP!

Skank-​o-​Rama. I took pictures just to show how unbelievable! This place would only qualify as a motel in a third world country. Poorly maintained, poorly run. Everything filthy. The Continental Breakfast was laughable. I wouldn’t eat any of their food it was so bad. I didn’t see any cockroaches like the other hellhole guests mentioned only cuz I got out of there too fast to notice.

O hotel possui wi-​fi, gratuito no lobby e pago nos quartos.
Recomendo contratar um plano completo na T-​Mobile por US$ 3,00/dia. Isso lhe dá direito a utilizar a rede 4G, ilimitada, a qualquer momento, ligações internacionais ilimitadas e SMS também ilimitados.
Quanto ao hotel a localização é excelente, fica em frente à applebee’s, e por perto há o KFC, 7-​eleven, Wet ‘n Wild, McDonald’s, Walgreens e o IHOP, um ótimo local para se tomar um café da manhã, além de estar a poucos minutos do Orlando Premium Outlets. Há um pequeno problema quanto ao barulho do ar-​condicionado que é um pouco barulhento, mas ainda assim o hotel é bem confortável. Possui frigobar, microondas e cofre em cada quarto. Há um detalhe que pode causar espanto em alguns hóspedes, todos os dias passam 2 ou 3 pessoas colocando um panfleto de pizzarias por debaixo da porta dos quartos, e nem sempre eles estão tão bem vestidos, mas, eles apenas os entregam e vão embora sem incomodar ninguém.

I booked a room at the Metropolitan Express through
and asked for a king non smoking room and a 1 pm check in… when I arrived the front desk clerk [who was very nice by the way] that check in was at 4 pm but they would hold my belongings and that their tiki bar was open. I headed out to the tiki bar [it’s called Oasis tiki] and met Lacey the bartender and she was awesome! 3 hours flew by in a jiff chatting with her. At 345 I returned to front desk and was informed by the same friendly clerk[sorry I didn’t get her name]that there was a water main break and they couldn’t accommodate me HOWEVER they had a room available at their sister property [the Quality Inn at 6101 sand lake rd.] The transition was EXTREMELY smooth and the staff [down to maid, security and maintenance] at both properties were extremely hospitable. Based on my experience I would try again at the Metropolitan.

This people are the worst! Be aware of this place! I made reservations months in advance through
, when the day comes about I call at 8pm to make sure there’s no problem with the reservaciones and they say everything is okay. We have car issues and don’t arrive to the hotel until 1:30AM to find out they had cancelled my transaction because the credit card declined. No one even called to find out what happened. A courtesy call would have been appeciated. I arrived to Orlando pregnant, with a 6 yr olf and did not anywhere to sleep as they had already given away my two rooms for two nights away. The guy in the front office was emotionally retarded, I’m pregnant with a small child crying because O didn’t know what to do and he could not help me out. You have the worst customer service I’ve ever experience and I will NEVER stay or even come near this place!

I wouldn’t even give it one star if I could. DO NOT STAY HERE! This is a roach motel for sure. We booked a queen size, poolside room and got a double bed, parking lot view. The floors are filthy… make sure you wear your shoes. The tub needs new molding, the whole thing is coming apart from the wall. The bathroom door handle was falling off, if wet would’ve ever closed the door all the way we would’ve been locked in. The deadbolt on the main door didn’t match up and wouldn’t lock without us pulling the door up. The walls were dirty, the curtains were half ripped off, and hair EVERYWHERE! Save your money for something better… I would recommend the monumental movieland down the street.
The shuttle for theme parks starts really late, you’ll want to be at the theme parks by the time they come. Not to mention, he’s always 10 – 15 minutes late.
Oh, and no Wi-​Fi, except for in the lobby. And the Wi-​Fi they do have is super slow.

I stayed here with my girlfriends for a 21^st birthday weekend and wowza. Either I’ve been spoiled in the hotel area or this was just a really bad place to stay. There’s no elevator and climbing up stairs while you’re drunk? Not fun or safe. No air conditioning in the rooms. And poor management. I stayed up all night because a bunch of idiots ran up and down the halls screaming their lungs out at each other. And the breakfast was nothing to brag about. The staff was nice and the place was cheap but never staying here again.

I booked this on a discount website knowing it was just a basic hotel, but WOW what a horrible experience.
#1– UNDER CONSTRUCTION. We were issued the wrong room upon arrival. After waiting for a new room, we found out it was located in the area of the hotel that was under renovation. I can appreciate a hotel trying to maintain it’s image, but with someone with severe allergies, I would not have booked a hotel under construction this should’ve been on the website. There was dirt, broken baseboards and dead bugs everywhere and there was an overall wet dog smell throughout the entire hotel.
#2– BAD SERVICE. It was impossible to get into our room. Our room keys wouldn’t work more than once at a time, meaning we’d have to walk to the front desk (on the other side of the hotel) to get them recoded every time we needed to get into our room. We were there 2 days and we visited the front desk 4 times because of the keys. Never once were we offered an apology, just a bunch of excuses.
#3– POOR CONDITIONS. Not to mention, the room was disgusting. The wet dog smell carried into the room. The shower head and sink leaked, leaving a nice size puddle at all times. We had to use the towels to dry the area so we wouldn’t fall. The mirrored closet doors were cracked and broken, a huge hazard for anyone that has small children. And, there were dead flies in the bathroom.
The breakfast is decent: bagels, toast, pastries, juice and coffee. The best thing about the hotel was the 10 minute walk/​$ 7 cab ride to Universal/​Islands of Adventure. Don’t bother with the shuttles. They leave the hotel late and come back early.
We ended up checking out early and leaving Orlando because of the terrible experience at this hotel. The cheap price isn’t worth it– STAY AWAY!!!

This place is what I call the slums. I wouldn’t ca it a hotel but rather a motel. All of the ice machines and soda machines were out of order my whole stay, which was for 5 days. The hallway did not have air conditioner and reeked a file smell. The room were very Blain. At night you had to go to the front desk to get your own towels. It just a place to lay your head for nights. Never would I stay there again.

One word to summarize this motel: C R A P! Pure CRAP! I have a long list of complaints about this motel, but here are the ones I can name off the top of my head:
1) The hallways smell of feces and cigarette smoke. It’s as though someone took a dump in the middle of the hallway. On top of that there is no air conditioning which makes the area smell stuffy, stale, and like shit.
2) There is no free Wi-​Fi available to customers. However, you can use the computer available by the front desk for a hefty $ 15 per hour.
3) The hair dryer, tap, and tv volume in my room were broken.
4) The rooms are disgusting, decorated in the finest décor of the 70’s. There was an old pizza that the cleaners over looked in our microwave.
5) There were only 20 TV channels, most of which were fuzzy with poor signal.
Very unprofessional business. I didn’t expect much staying at a motel, however, this was beyond unacceptable. This establishment needs a total makeover. I will never return and warn the public to steer clear from staying at Orlando Metropolitan Express!

Cockroaches crawling on the bed and walls.
Carpets filthy. I mean FILTHY, like you expect to see white lines in the shape of a body on the floor. Floors falling apart. Blinds are all broken. The place smelled horrible – old and dirty. This motel smelled like a mixture of mold and urine.
Did I mention COCKROACHES?
We got this motel via
. They said it was a 2.5 star hotel. No – it is more like a NEGATIVE two ½ star motel. There is no way to honestly rate this motel as it was so horrible that one star is the equivalent of giving it a 4 star rating to me. Hotwire called the motel and asked them to move us, but the second room was worse than the first room. I was still on the phone with hotwire and they asked the clerk to give us yet another room but he had none. They asked me to wait (now it was 5 a.m.) and to give the motel a chance to make things right. I told them I would NOT allow my family to stay in such a place.
I failed to mention that there is also no elevator. Yes, you read that correctly. No elevator. Who really builds a hotel without access to the upstairs without climbing stairs with luggage for 5 people? C’mon. Then to find your room crawling with roaches when you get there?
The beds were made but the mattresses were thin and were double sized. The sheets were «clean» looking but of course had cockroaches on them so obviously they were not clean. I didn’t check for bedbugs.
There were drunks in the parking lot and the doors leading to the inside of the motel are all unlocked so anyone could enter off the street. I would not doubt if crime is a problem in this motel either.
This hotel needs to be completely gutted out and redone. Honestly I would feel safer sleeping outside than in this place. This motel is the armpit of Orlando.
We did not stay.

I wouldn’t stay here if I were you.
Our first room had a bathroom door that got stuck while my sister was in the bathroom. The front desk took its sweet time getting someone to help her get out. However, the desk employee promised to take off the resort fee (roughly $ 20) for our inconvenience as well as switch rooms at no additional charge.
The carpets on the floor, especially the second floor where we stayed are horrible. (And I totally forgot to take photos, but it would scar you for life!). They were lavender polka dots on an olive green background with a tan/​puke colored smudge all across it. At first I honestly thought it was a stain, but it stretches across ¾ of the hallway. Please shoot both the person who made it and the person who bought it and put them both out of their misery.
The hallways and stairways are not air-​conditioned. The place they hold the continental breakfast (cereal, toast, pastries, bagel) is way too small for the amount of guests at the hotel. The small kitchen like area is constantly overcrowded and not easily accessible to a majority of the people coming for breakfast.
Also, the outside door blocking the stairway we took to get to our floor was not locked, which bothered me since anyone could easily get in without a room key to open it like the other doors.
However, once we brought any issues we had to the employees, they fixed them in a timely manner. Even on the second to last night when we saw that someone had broken into the room below ours, it was fixed by the next afternoon.
Still, if I could stay somewhere better, I totally would.