Nails City

Pretty much the worst pedi I have ever received. It was hurried. I get pedis to relax, get pampered, and treat myself. If I wanted my nails done quickly with the polish slapped on, I would have stayed home and done it myself.
We even had an appointment so it’s not like they weren’t expecting us. It wasn’t busy, there was only one other person in the salon while we were there.
They didn’t offer us anything to drink and the women giving me a pedi did t say one word to me.
I’m not surprised by all the other poor reviews.

They were so rude to me. It was the quickest manicure and pedicure ever. She gave me no time under the light for my shellac mani. I went back the same day to show them how awful the manicure was. I got French, the white line was messy, the polish was lumpy, it was so bad awful. She «fixed» it, but actually made it worse. She should have started over. I will never ever go back. They were so rude, ate food while giving me a manicure! And did a really crappy job.

Took my nieces 9 and 7 in for their very first manicure today as I live out of state and rarely see them. I went in to see this place in advance, and told the apparent owner what my plans were and made an appt. for the next day.
When we came in the next day the salon had only one customer, and the rest of the place was empty. I was very disappointed in the attitude of the two manicurists in the salon, one of which was the same gal I’d spoken to the day before. They did not try to make the event fun at all! We were greeted very flatly, and just told to pick our color. I wanted the girls to also pick out a design or rhinestone for their nails, but the woman claimed that they didn’t have anything to show us, although I’d specifically asked about this the day before. After some discussion, it was decided that a snowflake or snowman could be arranged.
Also disappointing was the fact that we had to have our manicures one at a time, which was obviously not what I had in mind. This was a Christmas event. One of the women was very grim and did not even smile at all during the manicure of my 9 year old niece, yet there were at that point, no other customers in the salon.
My adult manicure was a shellac, but was rushed and sloppy. In fact, my fingers had bright red color on each finger tip — not nail, but the SKIN at the end of my short nails. This made them look terrible. Who would accept that kind of work? When my manicurist announced that I was done, I was shocked. I insisted on her removing the red color from my skin, which she did, but she tried three more times to tell me I was done, and I was clearly not.
I had the girls give their manicurist a small tip, and the grim lady above did not even look at my niece, just took the money and put it away. Good grief.
I can’t recommend this place at all and would not go back.

If I had seen these reviews I would never have gone in! I was the only client and not more then 3 sentences were spoken to me. How much length off, do I want the 40.00 treatment and here’s our card…“next time call and make an appointment. .you willget better service”. Most salon techs, spend some time exfoliating your feet. mine were barely scraped over and now that I am home seeing the paint job… it’s very sloppy.
To the ladies who work at Nail City, not everyone who comes in is RICH! I am on my feet all day and make barely over minimum wage… this was supposed to be a treat and I tipped you very well. I needed something really special today. So knock off being crabby at US. most of US need and want your services/​expertise. Thank god for the massaging chair, it felt so good. I nearly cried. Your attitude stunk until you had the tip in your hand.

I am all about customer service. If you treat me well, I will support your business. Simple. This place? Worst customer service I’ve ever witnessed. The women acted annoyed with my presence (even though I remained silent during my manicure), were more preoccupied with their phones than their customers, insulted my color choice, and over-​charged me. In addition, this was the worst shellac manicure I’ve ever had. I got the manicure exactly a week ago and it already looks awful! The manicurist that did my nails didn’t wait for each coat to dry before adding another coat, so there are major air bubbles. Also, four of my nails are chipped. At the salon I frequent, I generally still have perfect shellac polish after three weeks! I am SO not impressed with the service or the result. Do yourself a favor, SKIP out on Nails City.

I’ll start by saying I’ve been using Nails City for years. I never will again. I am stunned by the way I was treated. I took my niece in to treat her to a pedicure. We were the only customers– & now I see why! My nail tech asked what color, then said «Red?» I said no, I wanted a fall color, & selected a nice brown. She put a scowl on her face, & the pedi began. It was OK, although I told her she was hurting me once. She had a hostile, uncommunicative attitude the entire time, & there was NO conversation. After my toes were done, I told her I’d decided on a manicure as well. NOW the «fun» begins! I told her I’d like the same color on my fingernails as on my toes. She rudely states that’s not a good color for me. That I should use clear or nude, as I don’t come in often enough to get color. I said I’d take my chances, but she continued on saying I should use the nude or clear, to help «hide the chips». At that time, I’d had enough, & said I’d changed my mind. She rudely says «do what you want», to which I replied «Thank you. I will.» She then huffed back to a couch in the rear of the shop & got on her I-​pad. When my niece was finished, & I was preparing to pay, she looks up & hollers the price to the other (friendly) tech. For 1 Shellac & 1 regular pedicure, it was $ 60. I added a 20% gratuity, as always, fearing that if I didn’t the wrong girl would pay. This is the 2^nd & LAST bad experience. The 1^st involved when I treated my co-​worker, she too, experienced the strong-​arm tactic when she didn’t want Shellac. I won’t be back.

Not impressed. The woman doing my nails told me I had a lot of cuticles, complaining that it took longer to complete the cuticle removing process! Then when I told her I wanted a French manicure she told me they were boring and color was much more fun. The white tips were different thicknesses on each finger and all thicker than the first finger she did and asked if I liked the thickness. The white was also uneven on a couple fingers. Guess I’ll have to keep looking for a good manicure spot in LO!

I wish I had read the review before i stopped in for a pedicure. The lady spent most of her time trying to sell shellac to me. She was so annoyed she started to manhandle my feet and shoving them in and out of the water.
I would never never recommend this place to anyone. I was so uncomfortable I walked outside with my shoes off and waited for my nails to dry outside
I would rate it as 0 stars if i could.

If you’ve ever had your nails done anywhere else, do not come here. You’ll hate it if you have any sort of standard for service. I came here with a bridal party and had a miserable time. On my own, I probably get my nails done every 3 months as a treat and I’ve never had a bad time regardless of the quality of the service or cleanliness of the salon.
The woman who did my nails was extremely bossy. She told me the nail color I picked out was no good for the summer and that I should be wearing bright colors in the summer. The color I picked out for my hands was plenty bright though, a bubble gum pink, and whether it was appropriate for summer or not, it was a color that would match my dress so what did it matter? I shouldn’t have to defend my color choice more than once, yet after politely saying it was what I wanted twice she settled with saying she’d show me another color in a minute and started on my pedicure.
The pedicure was fine though nothing about it stands out. At other salons I always remember things like «Oh! the massage was amazing» or «the salt scrub smelled divine» but this was just very nondescript. Nothing wrong with that really, but looking back on it now I find it odd. I don’t remember a salt scrub of any kind done or offered, nor a hot towel to accompany it. I had come to assume those were part of a standard pedicure from all the different salons I’ve been to. I guess not. I’m not sure if they had sterilized tools or barbicide, I wasn’t paying attention, but that sort of thing doesn’t usually bother me too much.
I had said I wanted shellac on my toes and normal polish on my hands. I do my own nails habitually and wanted the flexibility to change polish after the wedding without hassle. After saying this, the beautician kept pressing the matter the entire time I was there, saying shellac polish is better and will last a long time. I specifically said I didn’t want it to last a long time though, but she kept on and on.
When we were brought a tray of shellac colors to choose from, I chose a very bright hot pick, brighter than the bubble gum, and presented it to the woman. She put it back in the tray without looking at it, said she’d pick out a better color, looked through several of them, then picked out THE EXACT SAME COLOR I’d already picked and asked me what I thought. Sigh. We went over to the manicure tables and she started doing the shellac polish on my toes, asking me to balance my foot up on her knee while I sat in a chair. She kept telling me to stop moving and relax, but it was such an awkward position to balance your leg that I had to hold it in place with my hands to keep it from slipping off her knee. Every time I tried to talk to another member of the wedding party she’d immediately tell me to stop moving.
When the pedicure was done I had no complaints and she began prepping my manicure. This is when it went from average to downhill. She continued trying to sell me on the shellac when she got back and I eventually gave in under the pretense that at least my toes and fingers would match. From that point on she stopped making polite conversation of any kind — she’d achieved her sale goal and made no other efforts to be nice to me. Sigh again. She examined my nails and asked what I wanted. I said I just wanted them evened out since they were pretty much already the length and shape I wanted. She asked if I wanted square or oval and I said oval. She then, COMPLETELY IGNORING what I said, cut one nail off so short that there was no possible way to make them oval.
«Square nails are better.» She said, «They’re in fashion. You want to be in fashion, right? Ovals are bad for your hands, they’re too pointy for you.»
I stared at what she had just done in absolute horror… I have never willingly cut my nails that short since I was a kid. There is no more than half a millimeter of nail extending past the flesh of the nail bed right now. They are not feminine in any way, they look childish and boyish save for the fact that there is pink polish on them. I absolutely hate how they look and I’m going to a beauty shop tomorrow to get some pure acetone to soak off the shellac. I don’t want a bright color drawing attention to my 6 year old nails.
Oh, and she kept on telling me not to move whenever I said a single word to anyone. I wasn’t even moving this time. I sat in miserable silence for the last 20 minutes there. I won’t even go into detail on how she lectured me about putting my hands back under the UV lamps for longer (even though they’d been under there for 30 seconds and the skin on the back of my hands was burning.)
To top it off, this was the most expensive manipedi I’ve ever had. I wasn’t paying for it, but it was 70 something dollars. The regular price for my cleaner, newer, better service salon in California would have been 55 for shellac on hands and feet.

My first impression when I sat down was «ew this place is dirty» .thought about leaving but really needed to get my nails done asap. The UV light that you put your nails under was covered in nail dust. But best acrylics I’ve had though. Just really really overpriced. 60 bucks for a full set. plus tip. I’ve never seen a place use the technique that she used though. she put the gel on a couple nails at a time and then I had to stick those two nails under the UV light quickly pulling them in and out from under the light. Then it would start to burn and she would have me remove them and put pressure on them to make it stop hurting. I’m alright when it comes to pain, but this hurt. Aparently this is all normal with this method. They looked amazing though.

I love nail city! I have been going to nail city ever since they opened as well and have always been pleased with their service and the quality of their manicures and pedicures. I don’t go anywhere else and I have to drive a little extra far just to get there but it’s worth it. I always recommened Nail City to my friends and family and they too have not been disappointed and are loyal customers to date.
They have also been so busy that it’s best to call and make an appointment or make sure they have availability.

This place is absolutely horrible; I now understand why they had no business when I came in.
I went to Nails City for for a manicure and a polish change on my feet. As I’m settling into my chair with my choice of color, the friends of an Asian lady with long black hair come in, the woman snaps at me, HURRY UP, my CUSTOMERS are waiting, and signals at her friends. I say «I’m sorry», without being quite clear on exactly what I’m supposed to be sorry about, and falsely believing that the indicated man/​woman couple actually are her customers. After she «finishes» taking the polish off my feet, I see her applying the base coat onto my feet. I ask her to please stop because there are still chunks of polish on my nails… shocking. She glares at me and tells me that my cuticles are too large and that I need a pedicure to get the polish of my feet. Yeah right, I just got a pedicure last week. The remnants of polish are clearly still lingering due to the fact that she doesn’t want to take more than ½ a second to clear it out. She doesn’t even go over them one more time as she continues applying the base coat. In the meantime she keeps looking over at her «customers», and soon she passes me off to the other «nail artist», a middle-​aged, short, Asian lady, dressed gaudily with permanent smirk/​scowl plastered across her face. The first lady tells me, sit over there and let your nail polish dry, we’ll do your top coat later, and then hurries off to talk to what now become apparent as her friends.
The second lady asks me if I want the manicure, right? I say I did, but I think I’m just going to get a polish change. She grabs my hands and starts removing the polish, but this time, with even less finesse thant the first! Literally, 25% of my nails are covered with polish… they must’ve thought I was blind or something! As she starts applying the top coat, I again to have her remove the rest of the polish from my nails – she gives me a nasty look, yanks my hand and starts angrily going over it again. I tell her that it’s not a problem… if she gives me a paper towel I can do it, and she says NO. GIVE IT TO ME, so I do as she scrubs distastefully, the rest of the nail polish of my nails.
After that, all is kind of well, she doesn’t do a perfect job of painting my nails but hey, it was good enough. The second half of the problem arises when she sends me over to dry my nails. Before the 3-​minute drying cycle is over, the second lady comes over and literally shovels two of my nails to see if they are dry. She says «okay, done», as I look down and see that she has wiped the nail polish completely off of one of my nails, and halfway off of another. I tell her that she smudged my nails and that they’re not done and she argues with me three times by trying to tell me that it’s just the texture of my glitter nail polish. She finalls comes over again, and finishes smudging the nail polish ONTO MY SKIN and then of course, YANKS me over to the manicure stand and she angrily does it over again… that is… one of the nails. The other one is still smudged, from yesterday.
Then as I try to go to the full drying stand she says NO, STAY HERE. I stay there for about 30 seconds, as she goes off and reads a magazine. Then I move to the drying stand and she comes over and starts yelling at me saying DID YOU SMUDGE IT AGAIN, WHAT IS WRONG WITH YOU, I TOLD YOU IT’S NOT DRY, GIVE ME YOUR HAND, WHAT DID YOU DO
Meanwhile, I keep asking her to stop yelling at me and she yells back I AM NOT YELLING and tries to pull my hand out of the dryer. I plead with her to just leave me alone so that I can dry my nails and leave. She looks like she’s about to spit on me as she pushes me out of her way and leaves.
While I finish drying my nails, the first lady props open the door to the business as she sweeps some invisible grime away from the entrance, so the blast of cold air hits and lingers on me, the one and only customer. She clearly does not care.
As I’m leaving, the cost comes out to $ 17, including a $ 3 nail kit which I was only informed, post-​appointment, that I was required to buy. Of course, we used only one item from the nail kit, and it definitely cost less than 50 cents.
Worst place ever. I have been to many, many nail salons and none will ever mortify me more than this experience. Please, don’t go for your own sake, and for the sake of principle.