State Shuttle

I booked the wedding shuttle service which was supposed to be continuous service for 8 hours bringing guests back and forth to hotel and venue. I confirmed with Carol that the driver needed to make more than 1 trip the week before my wedding. The day of the wedding the driver didn’t go back to pick up my passengers. I had to call the dispatcher in my dress and spoke to multiple people and they all told me it would take at least an hour to get a shuttle to the hotel to get the rest of my guests and this was after my cocktail hour ended. My guests had to take cabs and I was embarrassed and my whole wedding had to be delayed. I called a few days after my wedding to get a refund and tried to work something out with Becky, I told her I would pay a prorated amount for the hours I actually did get service and she tried to charge me the full amount for a one way trip which was like $ 300+ 15% gratuity each way! That’s ridiculous. So now I am disputing the charge.
I was so mad because I called the week before to confirm to try to avoid this very situation. There is no communication between the dispatchers and the drivers and the dispatchers are rude. The entire company is extremely disorganized. DON’T USE THIS VENDOR UNLESS YOU WANT A HORRIBLE EXPERIENCE ALL AROUND!

Officially done with you. Your drivers don’t have ezpass. And you blame your customers for issues with go. You think my attitude needs to be checked?! How about exhibiting some knowledge of customer service so my inconvenience doesn’t escalate to the point you hang up on me. I will admit I lost my temper but your agent incited ire. He should be fired

We had a lot of international guests in town for our wedding, including my in-​laws so we needed a shuttle company to provide point-​to-​point transportation from our hotel to our wedding events (we had multiple events throughout the week) as well as a larger shuttle for all of our guests for our reception. After researching a dozen companies, we decided to book State Shuttle because of their competitive pricing on the entire package (we had 9 point-​to-​point trips plus the reception shuttle). I guess you get what you pay for because cheaper is definitely not better. The shuttles were CONSISTENTLY LATE and the drivers got CONSISTENTLY LOST. Each time we called dispatch to get a status, we were given the runaround with some pickups almost a half hour late. The worst of all was the night of our reception. We paid $ 690 for 8 hours of a full-​service 24-​person bus to go between my hotel and venue. Given the distance between these two is only 15 minutes, we expected the driver to have no problems with multiple trips. According to our guests, the driver was COMPLETELY LOST, taking almost an hour to go and come back. Every one of my guests ended up waiting to either get to the reception or to go home. Ultimately, even my husband and I had to WAIT AN HOUR to be picked up and taken back to the hotel (we were the last people there) and he got lost again, even though I was giving him directions, which he would not take. We ended up MISSING OUR ENTIRE AFTER-​PARTY as our reception ended at midnight but the shuttle didn’t get us back until 1:30am! It was a horrendous end to a perfect day and I can honestly say that State Shuttle RUINED my wedding day. They will always be my biggest regret.

You wonder why people give NJ such a bad name? I would, too, if this were my welcome after a long flight.
I’m currently on a shuttle being bounced around, inhaling nicotine because it smells like an ashtray and just found out there is no air conditioning (as the driver said «you’ll get the same air I do, I already explained the AC isn’t working».
Both of the people I spoke to when making my reservation and requesting the shuttle upon arrival were rude, which should’ve been an indication.
My mother used this service on a trip home from visiting me in Texas. I will NEVER allow her to sit on one of these disgusting vehicles again. I’d rather pay $ 150 to know she is being treated like a person, not an inconvenience, and riding home safe and comfortably.

I have used this company at least 7 times over the years for transportation to the airport. They are always on time and the service is not bad. They could use politer dispatchers and customer service agents who answer the phones. I have only ever had one bad experience with them and it was on a return trip home from the airport in the middle of January, the driver shows up in a shuttle van with 1 other passenger and a broken back side window, yes broken, not broken as it wont open but broken like smashed. Driver started to drive us home with this broken window but insisted that the heat was on and it was warm, yes in the drivers area were the vents are it must have been warm but us sitting in the back with the broken window and the wind blowing in the van in January we were freezing. I was not getting anywhere with the driver so I called the company from the van and explained the situation and they had the driver meet another driver with a van on route 15 in Jefferson and switched it out. He should have done this before even picking us up. That was the only issue I have ever had with this company.

Worst experience of our lives!!! We had the most unsafe driver you could ever imagine. First of all, when we landed in Newark out driver was not there to meet us. After trying to get in touch with the company for quite a while, we were told our driver had been in a fender bender and was running behind. The 40 min ride home felt like it was never going to end as our driver almost killed us on several occasions. Ran halfway through two red lights on the highway, almost slammed into the car in front of us several times, and couldn’t stay in his lane. By the time we got home we were shaking. State shuttle had te nerve to charge is for the ride even though we immediately called to complain. NEVER AGAIN!!!

Never again! Will take NJ transit. was told for Newark terminal C pick up is 5 to 10 minutes after the hour. after waiting 20 minutes outside in freezing temps, called to find out if he was even at airport. informed he was and sure enough came. thought we were headed home but because other passengers at terminal A couldnt figure out the name of the van, we circled the airport several more times. the van is not properly maintained either… dashboard lights that i could see were tire pressure, maint required, breaking and check engine lights! add to that the shaking and need for shocks and possibly struts, i didnt feel safe at all! luckily i was first stop at the keyport IHOP. and the question the driver is always asked is why he doesnt have EZPass.

Zero stars so far. My pick up time was 4pm and it’s now 5:14pm. I called and checked in with them at 3:45pm. I thought they were just running late so I called them again at 4:15pm – apparently «Sarah» had failed to let the driver know that I was supposed to be picked up at 4pm – she called it a «computer glitch» and said it was her fault and that I would be picked up at 5pm sharp. Asked to talk to a manager, she said no manager around and that they would be back later. No other number to call and I haven’t even stepped out of the terminal yet. If you have a connecting flight or would rather deal with a company that knows how to do their job properly, chose a different company – bwt, Olympic Airporter is the same co. which I used and they do not have reviews under that name. Definitely not worth the $ 22.50 fare for the JFK to EWR shuttle. Complete and utter FAILure.

I am not going to waste any more time providing feedback. I will just say their customer service needs work as does their web site where the price was higher than when I called by over $ 20.

I won’t use them again for airport to airport transfer. Didn’t show up on time, waited for an hour and finally took a cab. The call center is rude, they have no way to track shuttles, there is no staff at terminal that works for this company… It is unbelievable! I will fight to get refund and my cab fare.

Booked from Princeton to Newark. Unsafe driver, was eating, drinking, riding with one hand only. He also picked up the phone to read a text, the led for low tire pressure was on. Plus 15 min late while we were asked to wait outside 5₁₀ min early. That made 25 min wait. call center unfriendly. Only $ 40. Won’t risk my life again.

Used them for a wedding where we needed a shuttle to take 15 people. It was a smooth transaction and he was happy to help us out. A -. I did take off a star because they were a little $$$.

Recently needed to book a shuttle from Newark Airport to Keyport IHOP at the last minute. Did it online (in between meetings at a conference) and was charged $ 65. This seemed odd since everyone I knew had paid around $ 30 for the same trip. I did not have time to investigate it. Found out when I arrived in Newark that had I waited until arrival, I would only have paid $ 30 for the same trip. Literally highway robbery!
The driver was nice enough, but drove like a maniac. Thank heavens I had my seat belt on or I would have gone through the windshield! Next time I go back to driving myself or find a reputable limo service!

The worst shuttle service ever. It took me longer to get from JFK to Princeton than the flight from CA to NYC. It was ridiculous. I had booked a week in advance and still found myself waiting at JFK for an hour and another hour wait at EWR. What’s the point of a reservation. Horrible service. How are these people still in business?

I have used State Shuttle for my Business and Vacation travel transport to and from the airport for over ten years. They are never late — not once. Even on time when I have a 4:00am pick-​up. The vans are older and rickety, but they get me to where I am going. The drivers range from experienced to new — but they are always kind and helpful.
They lose one star becuase their website has false information on it. It says that when you sign up for the frequent traveler program that after 10 trips you get one free — when you actually (instead) get a voucher for ½ off one trip — and, they dont keep count, you have to call — but Nina in accounting was nice and took care of me.
I dont know anything about their wedding services — it looks like most negative ratings are coming from brides. I would like to see more business travelers leave ratings — I think their star rating would be much much higher since that is probably 90% of their business (I am guessing).
I recommend this company for business and vacation transport to and from the airport.

Dont ever consider using this company! They left me stranded on my wedding day, apparently «lost» our reservation. Not friendly and didnt seem to care at all about the situation. I wish I could do more than just write a bad review! They are just awful!

I had four hours to get from EWR to JFK. The ground transportation counter made our reservation, but they could never get a hold of our driver or give us an update on when State Shuttle would finally show up.
It should have been plenty of time to get to our flight! They showed up over an hour late, and we almost missed it. Who shows up 30 minutes before boarding with a shit ton of luggage to check? They don’t let you check your bags so late! State Shuttle is definitely at fault, and if I see that they overcharge the credit card [after reading other people’s reviews], I will throw another fit.
We should have grabbed a cab. The extra $ 20-​$ 25 would have been worth not being in that same situation of nearly missing our flight.
Thanks to Delta’s amazing counter agent at JFK, we were able to get home.

I don’t mind the public transit commute home to Jersey from JFK (quite convenient actually), but a shuttle to EWR is nice sometimes. Some shuttles will take you all over the city, making multiple stops before hitting Jersey, but State Shuttle is a straight shot to EWR from JFK. It is thirty bucks if you book at Ground Transportation at the airport, but my GF had to pay $ 35 for booking over the phone.
Let me just talk about my first experience.
The van had a piercing scent of cleansers and air fresheners (probably because a previous Unilocaler complained of a bad smell… not that this is any better). At no point in the entire ride did I ever get used to it. The driver spoke limited English, but knew enough airport lingo to know exactly where to go. He was actually a pretty good driver, but it was still one of the bumpiest van rides I’ve ever experienced. They need shocks or something! It was brutal. Length of ride always depends on traffic, of course. On this day, we made it to Newark in less than an hour.

I am sitting on a State Shuttle en route to JFK from EWR.
I hope 1) I’ll survive the drive. It is SOO hot in here and the air isn’t working. Not to mention that it smells in here
2) I’ll get in in time. We left the airport with ½ hr delay and are stopping at each toll plaza. The shuttle is not equipped with EZ pass. How can a company whose business is to drive through the tunnels and bridges not have an EZ pass!!!
it’s cheap, but somewhat sketchy. Driver is semi nice

Wow. SHADY.
I don’t really care if the driver wants to make chitchat or if he helps me carry my rinky-​dink 17-​pound piece of luggage or not. I’ll tip him regardless, provided he’s not spitting and cursing up a storm.
What I take offense to is the fact that they OVERCHARGED me by over 20%, rounding up to the next $ 10. When I returned from my trip, I started the credit card dispute process, and called them to see if they were willing to correct the situation.
First, the woman on the phone, Nina, told me that when I made the reservation, I was notified of the «fare increase» on the phone, which is a complete lie. I didn’t make the reservation. The folks at the airport counter for ground transportation radioed my ride request in through their own receivers, and there was absolutely no notice of any additional fees or a so-​called fare increase. The amount I expected to pay was the amount they verbally told me I was going to pay, and the amount that was printed on my ORIGINAL RECEIPT, which I am holding onto for dear life until this thing is resolved.
So then Nina starts getting snippy with me, telling me that it’s not their fault that the ground transport people did not have the updated fare chart (actually, I WOULD fault them for this — if they want to work the airport network, they need to work WITH them), and if they refunded my money, they would have to refund everyone’s money.
Wrong — they’d only refund customers who actually bothered to call in. And maybe they should, since that would be the rightful and probably LEGAL thing to do. You or your agents can’t tell customers one rate, and then you turn around and charge another unless you’ve got some scam going on, which I suspect is what’s happening. Do they expect people not to bother following up, or just have their company write off the transportation cost? Not all of us have that luxury, unfortunately. Either fix the glitch in your system, or stick to the law.
I’m not worried about losing this dispute, but I’m appalled by the lack of professionalism in this matter. Nina just about bit my head off for trying to address the issue. Hope she sleeps better at night knowing she did her part to help support this racket.