Macy’s

I try to keep a zero balance on my card because Macys website is so frustrating to deal with and getting to speak with a human being by phone is almost impossible. I have a more positive experience in the store but their website and phone tree can be a headache! I don’t think they know how frustrating they are!

After spending an hour online picking the perfect gifts I went to check out. However Macys website wasn’t running and I couldn’t check out. Due to their computer problem I missed the sales because today the prices jumped back up. I found new gifts and again I couldn’t check out. I am really annoyed! It’s Black Friday/​Cyber Monday and you can’t shop online. Try calling– nobody speaks English! Very poor service! I will shop somewhere else.

I love Macy’s. Great clothes, great customer care. Kitchen items of great quality. Beautiful jewelry and perfumes. The store is beautifully decorated at Christmas time. I have collected the snow globes for years, until I had too many. Lol. They are beautiful. The men’s clothing department always have helpful staff to help with sizes and selection for my son.
The shoe department has great sales and quality brands.

DO NOT GET A MACY’S AMEX CREDIT CARD… THEY ARE HORRIBLE… THE CUSTOMER SERVICE IS AWFUL. I’m trying to activate my card as My old one expires on ⁹⁄₁ which is tomorrow! they send it to me the day before it expires. So I quickly try to activate it as I have merchants who i pay using this card. WELL… they’re CLOSED ! A Monday at 12:30 in the afternoon they are CLOSED. My card will not activate and NOW IT’s locked! So I finally was able to talk to somebody in Bangladesh who cannot help me because they’re CLOSED! She said they are «updating» and they don’t know when they’ll be done. Are they kidding??? She couldn’t even unlock my card! This isn’t the first time I’ve had problems with Macy’s. I’m DONE WITH THEM!

How do I state this… all you local Unilocalers who can only muster 1 or 2 stars for your Macy’s, I beg you to come to California where the stores are HALF this size with a mere HALF of the merchandise that your store boasts. Perhaps, what you don’t know is that we do NOT get the same as you do, and as a result, WE should be giving the 1 or 2 stars out where we are… you just don’t know how good you have it. No offense, but it seems to be the issue here. Anyway, now that I’ve been to a few Macy’s out there, I’m thinking this is what’s wrong. As for me, I had so much fun just enjoying how much of everything this location has and how big it was… and I bought some earrings. Woulda bought more, but I was only on vacation and haven’t managed to win the lottery yet. I also know the Grande Dame of them all on 34^th Street in Manhattan… now THAT is HUUUUUUUUUGE. Still, this mall location out on the Island is much larger than what we have in Calif.

I will never shoe shop at Macy’s again. I walk into a gigantic mess. Shoes all over the floor in piles. Boxes and a mess everywhere. It takes ten minutes to flag down an employee. Then I asked for about 15 different pairs of shoes. They only had two of my size in stock. Now each boot they did have took another ten minutes to come out. Plus when I found another pair I liked it took ten more minutes to find an employee. When an employee was found they refused to help me because they work with commission and I have to go to the first person who helped me, which was no where to be found. Over an hour later, I tried on two pairs of boots and left with NOTHING.

Had a great experience in here recently. Went in and picked up a handbag. Everyone was super helpful and friendly at multiple stations. Continued my way and experienced friendly service near the makeup area too. It was Black Friday weekend too and no one seemed flustered or overwhelmed. Very pleasant shopping experience!

I like this Macy’s. Today I went to buy shoes for an upcoming wedding and I was in and out with the perfect shoes in less than 15 minutes. Sometimes the shoe department can get pretty crazy. I wouldn’t go on the weekend, but early on a week day the employees are great and the place isn’t a zoo. Plus I had my coupon!

This is a dollar store but priced much higher. riding on the coattails of Macy’s, NY. What a shame they run the mall and won’t let another department store with decent merchandise join the mall.
Purely a waste, shop elsewhere.

I’ve been a macys shopper forever. Always my go-​to for gifts & last minute items. Love this place. Every dept can get a little messy (except for bloomingdales & saks). Lol But the staff is always nice & helpful.

Many complaints on here are about issues that ALL department stores have. The fact is that there is limited floor space and they try to get as many products out as possible.
I found the staff very friendly when I shopped at this Macy’s. They all asked if i needed help finding anything and there were no issues. I was rung up fast and it was a great experience.

Disorganized, messy, cramped, little sales help, lukewarm air conditioning on a 90 degree day, dressing rooms that smell like ass. Need I say more?
I normally like shopping at Macy’s here in Manhattan as there are usually sales going on and weekly coupons in the papers to use. I guess I am spoiled with the huge store here spread over many floors. This suburban adventure can best be described as bizarro land Macy’s.
Ah, the burbs…

Okay. I love Macy’s because they have amazing selections and, when you look hard enough, they have amazing deals. This particular location at Smith Haven Mall, though, needs some serious work in the customer service department.
My strategy when I come into this particular Macy’s is to raid the sale racks. They can be an absolute mess most of the times, but I think that’s expected from almost every clearance section in every store. I love their selection and usually don’t have a problem finding what I want and need. To be honest, I usually walk out with more than I was expecting. The shopping experience is great in that sense, but the moment you get to the counter to check-​out, the goodness just plummets. I’ve never been in a department store that worked as slowly as this one. It took my cashier 15 minutes to ring up two items. TWO ITEMS! That sh! t be cray.
Unfortunately, this is the closest Macy’s to me, so I bite the bullet. If you’re coming here, just come with patience.

Just to clarify, this review is for this particular Macy’s store, not Macy’s as a whole– which will always be near and dear to me :).
I frequent this Macy’s because it is the only one around, but if I had any other choice, I would not go here.
That being said, I am in here probably twice a week for something, because Macy’s is still Macy’s: stylish, sleek, yet affordable and not cheap looking!
Either way, every time I walk in here, I brace myself for the anxiety filled crowds, the strong possibility that I will get run over by an angry pack of teenagers and their mothers, and also, that I will buy some ridiculously over-​priced pair of sunglasses that I don’t need.
Let’s get specific and talk shoes for a second, since that and Juniors is where I shop most in the department store. ALWAYS A FREAKIN MESS. I don’t which way is up. The layout and the lack of staff just doesn’t cut it in such a big store.

R. H Macy and company need to take a look at this place. It’s cramped, disorganized, and not so user friendly. If it weren’t for the fact that only they were the only retailer with what I needed for a particular Xmas gift I would have left. Even the staff at the fragrance counter seems to annoyed to render prompt service. When I asked about my gift with purchase there was a reaction of stunned silence before the clerk scrambled to find where the items were. Two of the other clerks were amazed to find out that this promotion was going on. One even asked me where I saw the sign. Truly this team is not so customer focused.

GOD AWFUL
the management is unfathomable, the workers are braindead. or mistreated overworked something???
what a dump its like shopping at an upscale Marshalls
what a pigsty it must be the people that go to that mall to make everyone who works there look MISERABLE

In pretty bad shape compared to many Macy’s, but it exists.

This place is disgusting and disorganized.
Forget the disorganization for a second, and let’s get down to the disgusting part. The dressing rooms reeked of urine, and even the employees noted that people tend to use them as restrooms. And someone took a steaming dump over by the escalator. It sat there for 15 minutes before an employee did something about it.
And forget finding your size — everything’s all over the place. I don’t think it’s in part to the employees — shoppers are just rude. Considering that it’s a more, er, upscale (?) mall than South Shore, I would have expected a better store. I feel bad for the people working there.