American Dog Club

This place should be shut down. Dogs are all sick and vomitting. One dog has the head slumped and its body looked so weak. Another had its head hanging as if it was ready to die. Then i saw the dog coughing ferociously, and could not stop. I ran out of the store because I could not stop crying. Do not buy from this place, you will get a sick dog that is being mistreated by this store. They are not taking care of the dogs.

the absolute worst and sickening experience i’ve had with any business EVER. when i bought my beloved (now passed) dog, ponta, back in november, i must admit it was my fault for not researching this place first and buying on impulse, but ponta called out to me and i couldnt leave without him. i put down a deposit and came later on that week to get him. they pushed almost $ 150(?) of unneeded supplies on me when i came back. upon leaving the store i noticed ponta looked very sick, but thought that he must be tired or something. when i got back to my house, he ate like he hadn’t eaten in days. for the entire two months i had him, i have never seen ponta in full health. i took him first to the vet recommended by the pet store. they charged me a huge bill for some medication that ended up making my poor ponta even more sick. ponta never had a solid stool and vomited frequently. he coughed and sneezed a lot too. after my bad experience with their vet, i researched a highly reviewed vet in my area who was, even better, a house call vet. i did everything i could for ponta, but he died yesterday on the way to the emergency pet hospital. now reading reviews on this place i am enraged that this has happened to not just me, ponta and my family but other innocent dogs and people. i will be seeking a refund, or if not, a possible law suit against this place. also will set up a petition against it.

My mother bought an absolutely perfect, sweet, loving, and playful puppy from this store and we all love her very much, however the puppy store failed to tell us that she was sick. She seemed perfectly healthy, but after taking her to the vet just 6 days after taking her home our vet told us she has round worms and girardia. The vet said that the round worms most likely came from the mother, but girardia is a common problem in pet stores. A problem caused from the puppies drinking dirty water. Now let me be perfectly clear, Chloe having parasites did not make us love her any less, but the fact of the matter is she was SICK and the puppy store should have told us that so we could get her the proper treatment ASAP. The vet said these conditions are very common in puppies and not to get upset but i don’t care! These puppies do not deserve to be in living conditions where they are not properly cared for. If we did not rescue her from that hell-​hole who knows when the parasites would have been found and cured, since they apparently dont test for them– or they do and just dont care enough to treat them. I am so thankful shes safe and sound in our home and has gotten the treatment she needs. That puppy store is an absolute disgrace and im disgusted to see other reviews from people who have gone through the same thing with their puppies. You would think that after having one sick puppy they would start doing things differently. I don’t even consider purchasing a puppy from this place as supporting puppy stores. I consider it RESCUING these poor puppies from terrible conditions! This place NEEDS TO BE SHUT DOWN. A mall is a place for clothes. Inanimate objects. YOU ARE TOYING WITH THE LIVES OF LIVING, BREATHING, FEELING ANIMALS. Shame on you all. I wish you the worst. God bless any and all of the puppies who are still there, I wish I could save you all. If you still choose to buy a puppy from there please take them to the vet immediately!

We went in the store and saw a beautiful King Charles Cavalier in one of the cages. My four year old daughter was in love and wanted to hold the dog. They have little booths made specifically for interaction with the puppies. I asked the woman working there if she could take the puppy out so we could play with him. With a straight, arrogant face, she replied «are you serious about buying the dog? Otherwise, no». I was so shocked I didn’t even know what to say to her! How can you guarantee the purchase of a dog without interaction my with it first?! What are the booths for? I looked at her like she was a Martian, rolled my eyes, and my four year old (in tears because we couldn’t play with the dog) and I walked out. No thanks. FYI, we are interested in adopting/​purchasing a King Charles, but never from them after that attitude! Also, I see now, the Internet, Unilocal,and social media is littered with complaints about this place… stay away.

I volunteer at a shelter, so I know the horrors that pet shop animals go through. My sister lives in the area, and immediately fell in love with a mini golden doodle at American Dog Club. Despite me warning her that most puppies in pet shops are sick, she couldn’t bear to part with the cute little puppy. $ 2500 later, the dog was hers. As were the list of health issues the dog had, such as Giardia, which is from water contaminated with dog feces. This goes show the nature of the cleanliness at American Dog Club. My sister’s puppy also had pneumonia, which I warned her it may have. Needless to say, she spent a lot of money on costly vet bills, and had to dedicate a lot of her time giving the puppy medication and nebulizer treatments. ADC did reimburse her for some of the vet bills, but I warn people to truly look at the puppies and think about the condition they live in before you give a single cent to this place! The puppy, now called Jax, is a sweet and energetic dog nowadays, but it cost a lot of money and lots of stress.

This store needs to get ac and care for the pups better.
It was really hot inside and all the pups were panting from the heat and had no energy.
The store also has a strong perfume smell, i dont know if its to hide dog odor or what.

Against my better knowledge, I bought my poodle Penelope there two years ago.
While yes, she is cute and the love of my life, she was EXTREMELY sick at the time. On three occasions, she had seizures and needed to be rushed to the emergency room. I spent more on vet bills than the dog herself.
I had to feed her through a syringe and calorie supplement syrup every four hours for two months. I could not leave the house for more than an hour and did not have a solid night’s sleep for MONTHS. She gave all of our other dogs kennel cough. It was a nightmare.
She is finally okay now, thank God.
It is beyond what I can comprehend how the people who work there can sell these sick dogs to loving families. I don’t say this lightly, but they are monsters. This place needs to be shut down

THIS STORE SELLS VERY SICK PUPPIES
We noticed one small puppy struggling to breath, very warm to the touch and had crusted nasal discharge all over her nose. The store had no compassion for this poor soul. When we had questioned them under the pretense of buying her they stated she had «just a cough» and that its «NORMAL FOR PUPPIES TO COUGH.» They said she had started medication that day but they could not tell us what it was or release it to us.
We bought her and immediately took her to the 24 hour vet. She had a severe compacted pneumonia, fever and was dehydrated. She was given a poor prognosis due to her small size, young age and deplorable neglect.
Thankfully after 2 nights in the ICU with nebulizer treatments, coupage, IV antibiotics/​fluids and another full day of observation she began to get better.
The puppy we rescued got care, but what about the puppies that have been exposed to her?
(For those worrying that we perpetuated the cycle of the puppy store, by supporting them and buying a puppy — we did not. We got a full refund because the poor puppy’s medical bills were double her purchase price. They did not make a penny off of her purchase. Hopefully loosing some money will help waken them up!)

If you are considering buying a puppy from this store, please read all the Unilocal reviews first. Basically everyone is saying the same thing. This place is deplorable and they sell puppies from puppy mills. I cannot believe that Smith Haven Mall allows this store to operate under these conditions. I will no longer be shopping at Smith Haven Mall as long as they allow this store to remain open.
The prices they charge are ridiculous. You can buy from a registered AKC breeder for the same amount. As you can see from the reviews, a lot of these poor puppies are sick, If you think you are «rescuing» a puppy by buying from them, think again. I find most people say this to justify their impulsive purchase. You are just putting money into the pockets of an animal abuser. If you truly want to rescue an animal, adopt. If not, at least find an AKC registered breeder.
.

The owners of this business should be in jail. Many of the dogs here look like they’re about ready to pass away from heat exhaustion. It’s been really hot this week — at least 80 degrees — and it’s at least that hot in non-​air conditioned stores in the mall, especially when you have tons of people walking around.
The best thing you can do is not buy from here, hope they close down, report them to Simon, and animal cruelty groups if you feel as strongly as I do.

This place doesn’t even deserve one star.
The workers are liars. They have no care for the puppies whatsoever. All of the puppies are from puppy mills (they have no breeder information).
I mistakenly bought my puppy from there and I had to give it away not even a day later. The puppy was very lethargic at the pet store. The workers said this was because the puppy was tired from being played with all day long. Not true. Puppy was sick. And when I brought her home, she acted very belligerently.
HORRIBLE EXPERIENCE!

My girlfriend and I recently purchased a Pomsky here, and I really wish you could give zero stars to a place, here’s why:
1) This place will make you buy products from them /​and/​or pressure you to buy products from them as if it were a matter of law if you purchase a pet. I really don’t believe this is true, but when you really want a pet, they prey on your vulnerable state, and make it seem as if you can’t buy the animal unless you also buy their products.
2) False advertising — the employee i was dealing with seemed to say she was going back and forth with the «breeder» while we were negotiating price. Now, we should have done our due diligence when they made us sign 50 documents, but there was no breeder for a pomsky, no one to deal with; they just made it seem as if the price was dependent on this breeder; it’s my belief our pet came from a puppy mill.
3) The most egregious issue is this. It was out fault for buying a pet at a pet store impulsively, but the following day, our pomsky started to act up in a way that she was not at the pet store. We tried to go back for a refund, but they would not allow it. That’s fine. BUT, when we said that we wouldn’t be able to take care of it, and that we wanted to give it back for free, the manager said, along the lines of tough luck and it’s not our problem. We just wanted the pomsky to have a good home, and I could not understand why the store would not take her back for FREE not less than 12 hours after.
DON’T BUY FROM HERE. This place is a cash first, care-​about-​animals never operation.

If you check out their website, it says puppies are cared for and sold at 2 locations. They talk a great deal about how if their puppies grow to a certain age/​size and hasn’t been sold, they put the puppies up for adoption to ensure they are placed in a loving home somewhere.
I thought that was a nice idea so I went in one day just to ask them about this — at what age do puppies are dogs put up for adoption and if they do it themselves or bring it to a third party adoption agency.
I ask the owner and he tells me they don’t put the dogs up for adoption. I ask him what happens when the puppies get older and they’re not bought. He says the price gets cheaper and cheaper. I ask, «but what happens when they are considered ‘too old’?» He just shrugs and says callously that the price drops.
I ask him about the website stating the adoption. He says that he does the website and he doesn’t have anything on adoption policies. I then said that I was sure I saw it that morning before stopping by. He said I was wrong and then even tried to make it a point by bringing up the website on his computer by the register and said, «Nope, I don’t see anything about adoption. I do the website.»
I walk around the register to behind his computer and click on the link «Where our puppies come from» and right on the 4^th paragraph, it states: «If a puppy is under our care for longer than we feel it should be, we put the puppy up for adoption so it can quickly find a loving home. We are proud to be the only kennel that has this policy as the well-​being of our animals is truly our primary concern.»
I point it out to him. He then makes an excuse and says that the other location in Albertson does it and not this location at Smith Haven Mall, Lake Grove. Maybe I’m wrong but when YOU claim you do the website and YOU are owning what can be called a franchise with 2 locations, your policies are the same at both franchises.
I told him that if he does do the website, maybe he should fix the wording and make it more specific and say that this adoption policy is ONLY at Albertson. He said he’ll fix it (but in a manner that seemed like he just wanted me out of his face for asking questions).
Completely unprofessional and unethical. Oh and by the way, it’s been nearly a month since this experience. The website still states the adoption policy.
You can check on «
; and I encourage anyone who goes to ask him about this.

This store SMELLS. The puppies just look sad in general, and they lethargically stumble around in their cages, which to mention, are laid with plastic reinforcements backing that’s just ripped up. The obvious mistreatment of these dogs is horrifying and the store needs to be shut down and the owners reprimanded in some way. American Dog Club has been rated «F» by the BBB. This is just reflective of the horrific nature of this puppy-​mill operated store.

Pretty sure M N. is someone who either knows the owner or IS the owner. No one in their right mind would ever think this store was okay. The puppies are mistreated and SICK. There was a cage that held sick puppies that wouldn’t even raise their heads.
The staff is atrocious, they constantly try to push things down your throat. No, I do not need a sickly looking puppy. No, my dog will not go to your terrible vet.
These people should be ashamed of themselves for their cruelty.

This place deserves ZERO stars!!! This place is disgusting! All dogs are lethargic and appear sick. Very sad and disturbing to see. Rusty the owner could care less if the dogs are sick and look half dead.
These are puppy mill dogs that come from prisoners that are bred day in and day out. Litter after litter. Stop supporting an illegal and horrible business. There are thousand upon thousands of puppies and dogs, purebred and mixed at numerous shelters and rescues all over this country. There is NO NEED to keep breeding new dogs.
Stay away from this place… these sad puppies are the ones that pay the ultimate price! Even if they get out alive they have months of medical treatments to go through to get better, if they even do get better. These animals do not belong in a mall window… it’s disturbing and stressful on any living creature to be gawked at and handled by multiple people day in and day out!
STOP SUPPORTING THESE BUSINESSES!!! The ONLY way to stop this disgusting and hurtful cycle is to get your puppy or dog from a rescue or shelter!!!
SAVE A LIFE!!! DON’T SHOP, ADOPT!!!

Omg, why why why is this place even in a mall? The animals are not robust and healthy looking at all, which breaks my heart. I can’t even walk by the store without tearing up. Places like this shouldn’t exist.

I know that everyone is entitled to their own opinion but I am shocked to see the harsh reviews for this store. They seem dramatized and false.
My sister just recently got her beautiful German Shepard from this store. I went with her to the store when she was ready to take her home. I found the store to be surprisingly clean for a puppy store, I expected the place to have some kind of odor but they even had air purifiers running.
The staff was so helpful and made my sister (a first time puppy owner) feel so comfortable. They were patient and answered every question she had.
When I was there I had asked the staff to play with a small Yorkie (so cute!!) and they told me that puppy was just playing with another customer and that they were letting her rest but that I could return in 45 minutes to visit with her. Of course I wanted to play with the cutie pie, but I thought the compassion they showed for the animals wellbeing OVER the potential sale was so wonderful!
I never write reviews, but I don’t feel those other reviews were really fair. I would hate to see the puppies there not find homes because of those people.
I would without a doubt get my next dog from this store. Who knows, maybe I will go back for the Yorkie!

ZERO STARS!
Shouldn’t be in business!!!
Today, while walking the mall, I decided to step into this CHAOTIC hell-​hole to look at the puppies, since well like most people I have a soft spot for cuteness and within 30 seconds of being in the place I had TEARS in my eyes from the conditions these puppies are in!
DEPLORABLE, DESPICABLE, and just down-​right NASTY conditions of these cages/​kennels for these obvious puppy-​mill puppies! I saw a handful of dogs with mange, matted hair, dirty cages, food bowls with flies… I could go on, but I might get sick!
I really don’t know how ANYONE who is an animal lover could actually THINK of purchasing a pet there, I mean yeah, you want to rescue every single one of them, but you know that they are all so sickly! Seems the people who did purchase animals there have some horror stories to tell and I can only hope this place gets closed IMMEDIATELY!
I will be contacting Smith Haven Mall management (owned by Simon Malls) and will be filing a complaint!

This place is dirty and smells bad after a few days I had to bring my very sick dog to the vet clinging to life. After being told the dog was under warranty and the vet bills would be paid in full I only got 350 $ back from a 500 $ vet bill. I went back to visit the store today out of curiosity and all the dogs appeared to be sick and lethargic. This place needs to be shut down right away. Selling sick dogs and charging way too much. Also made me pay a 200 $ fee on top if the purchase of my pet for a micro chip. Why isn’t that included in the price of the dog since I don’t have the option of choosing not to have the micro chip in the first place. Just wrong!