David’s Bridal

Wow what a terrible experience we had at Davids in Smithtown (SMH). Smithtown was not customer service welcoming at all, we had an appointment and they didn’t have enough help and the lady helping us was back and forth between us and another party and we were there first, but it wasn’t the ladies fault, the manager wasn’t helpful either instead of coming over to help, she just allowed the poor lady run around with her head cut off. I would not recommend people to go there. So don’t waste your time at Smithtown, go down to Massapequa and you won’t sorry!!!
God bless!!!

Yesterday I brought my bridesmaids in for an appointment to look at dress. [we previously tried to order a dress from an outsource website; very wrong idea]
Leta was our consultant and was amazing. From the start she actually listened and comprehended what we were looking for. The style, color, length. Really payed attention to us. She found the dresses we wanted and the sizes they needed. And ran to look for other dresses when asked. Leta was very easy to talk to, down to earth but also professional.
My other friend came to hang out and she’s engaged as well and Leta was able to fit her in and she was able to try one her first set of bridal dresses!

Absolutely horrifying experience. I was getting married — so I went around 10 months before the wedding to pick the dress. They refused to offer me a smaller size even though I told them it was much too large, even before crash dieting. So — I listened to them, they said I would need the extra amount of dress for alterations — I knew better, but this was my one and only wedding — they scared me. So the dress comes in — and I go for alterations — they absolutely did not touch the bust– it was a DD and I’m a b at best. It was horrifying — so they said they would do what they could — and I must have had a different bra on — which is a lie — I was only using sticky cups! So when they remeasured and claimed they would re alter the dress — it was still not right. Too much dress, they said — so at this point it was too late and I was stuck literally holding my dress up basically the whole night of my wedding because the bust was so big. He waist was extremely loose, as well — of course, I don’t know what to say. For a business meant to cater to the most one of the important days in a woman’s life, and 1600 dollars you would expect at least a little bit more pride in their work.

I was nervous about my appointment because a few bridal shops I’ve been to prior to David’s Bridal have not been wonderful experience.
Upon meeting the wedding assistant, Cassidy, at Davids Bridal it was just uphill from there. Cassidy was energetic, a good listener and gave me the wedding dress experience I was hoping for.
I gave Cassidy an idea of what I was looking for along with pictures of previous dresses I tried on and ones I looked at online. Cassidy immediately got me four dresses to try on, compare and contrast. She listened to every word of what I liked and didn’t like. After about 5 dresses Cassidy found the dress of my dreams!
I had an image of what dress I thought I wanted and what I found was not what I thought I was looking for. I had that feeling «Yes! This is it, this is the one» Thanks to Davids Bridal and Cassidy I found the one :)
Highly recommend their service

Bought my dress today! I made an appointment online to look at wedding dresses. I can’t say enough great things about this location, check-​in was a breeze and my consultant Lisa was an absolute gem! So professional and experienced. She asked if I had an idea of the type of dress I wanted and she listened well and also brought her own expertise into play. She took her time to help me try many dresses on, my Mom and I never once felt rushed or attitude. The manger Jennifer was also amazing, she kept coming over to see how I was doing and was very genuine. They truly helped me select the perfect gown! I can’t wait to wear it. Totally satisfied customer, I’m am hoping to have the same experience with seamstress when I go back for alterations. Give this store a chance I can’t understand the negative reviews.

I had an amazing experience Davids Bridal! I walked in without an appointment, I wasn’t aware you needed one… But they were very happy to help me anyway. My bridal consultant was Aimee Eanes and she was amazing at helping me find exactly the dress I was looking for! She was friendly and I didn’t feel rushed at all. She helped me find the dress and even helped one of my bridesmaids out. I recommend her to anyone who’s looking for the perfect dress to say ‘I do’ in.

Worst place ever! Do not go here. The customer service is disgraceful! The seamstresses are absolutely terrible! Most of them do not speak English and they rude and cannot hem a dress if their life depended on it! After spending a fortune on alterations, tomorrow I have to go find a new seamstress to fix my daughter’s gown. Save yourself some money, time, and aggravation and do not shop at David’s Bridal!!!

I had a 1:30 appointment to find my wedding dress — something that I’m extremely excited to find. My engagement is short, my fiancé and I are planning on a small event in January so time is of the essence these days. I arrived exactly on time but it took me and my mother ten or so minutes to be checked in at the welcome desk. After she assigned us our consultant, she informed we could go look but we could not remove any of the dresses from the racks because it was a safety concern. I think this is one of the most preposterous rules considering the woman who was supposed to help me did not show up at the welcome desk until 2:25. By the time she showed up, I was rescheduling my appointment as I had found a dress I liked very much and wanted to purchase. It should not take an extra 55 minutes for a bridal consultant to show up and then tell me to my face «Oh, you’ll want the full appointment, you’ll only have an hour, a regular appointment is an hour and a half.» If that’s the case, wouldn’t you want to make sure your next bride is attended to immediately or at least make an appearance and let them know you’re running a bit behind? I felt like — and I had been — cheated out of my full time with my consultant. Brides have a lot of choices here on Long Island — why wouldn’t you want to
be a good option for those who don’t want to spend $ 1500 on a dress? I’m giving three stars for this experience alone — just because the woman at
the welcome desk was trying to make sure I was attended to.

I’ve had the worst experience here. I received the wrong size wedding dress and needed to wait till another one was ordered. I was in a panic if it would be the wrong size again and not here close to the wedding. As this occurred, they entered the wrong bridesmaid dresses in the system. Then, the mother of the flower girl goes to get her dress and they said she was not in the system which I put her in! They had the wrong dress entered once again that looked like a dress from 1920s. Now, it comes down to the first dress fitting which I scheduled months ago and they told me I did not make an appointment. The only next available appointment they had would’ve been too late to do a fitting. The seamstress Rebecca started to yell at me on the phone when I told her how everything has been getting messed up and she yelled how I should get my own private tailor. So unprofessional! I hung up after being so upset. I figured I will now go to Massapequa which were very nice when they heard what I been through and apologized. However I needed to go back to David’s bridal to get my maid of honors dress and find out they measured her wrong and ordered wrong size! Rebecca checked the dress to see how much alterations would now cost since they could not locate this dress and it would not be here for the wedding. Once again she got very nasty. Needless to say, I’ll never be back here

I had a great experience here buying my wedding dress! I’m a bit bummed about the number of stars and reviews about this location, because it’s getting a bad rep. However, I’ve been to the the David’s Bridal in NYC on Ave of Americas and it doesn’t compare to the location in Lake Grove. The Staff at Lake Grove were very caring and aimed for your satisfaction and for you to look your best! They make you feel very welcomed and accommodate to your needs readily. I had my appointment with a lovely lady Amy. She works really hard at what she does and is truly passionate. The place can get busy in the afternoon hours in which Amy ended up running around, so I recommend making appointments in the morning.

This is just an update from my original one-​star review.
After posting my review, David’s Bridal contacted me to speak about my negative experience. In the end, my card was credited $ 25 for the «Rush» fee & that was appreciated. This is why I’m giving them another star, because at least they made an effort.
I’m still sticking with my original review, though. I would never trust their overpriced alterations department to work on anything again. I’ve never had such a poor job done with alterations. And I still feel that not having any alterations person in the store during a scheduled appt for a pickup is unprofessional.

We went today to look for mothers of the bride and a maid of honor dress for my wedding. They had a great selection of dresses and the prices were very reasonable. The Store is very clean, bright and well organized. The Staff was knowledgeable and professional and not pushy at all. Although we didn’t purchase anything today we will definitely be back.

I found the dress of my dreams here with the help of Kiera! She was fantastic and had so much patience. She helped me pick out gowns, helped me put them on and take them off, helped me with accessories and shoes, and she was genuinely interested in hearing about my engagement and my wedding plans. She made my dress shopping experiences memorable and happy and I would recommend coming to David’s bridal to all of my engaged girlfriends!

Marissa and team were absolutely fantastic today in helping my bridal party find their dresses! They were extremely helpful in finding all sizes and were very attentive. It was a true pleasure getting my bridesmaids dresses at David’s Bridal! Great service as well as prices! Highly recommend!

I had to share that I has such a great experience at davids bridal in smithtown and it was all thanks to Sarah my sales consultant. I was very nervous the days before that my dress experience would be bad. But Sarah listened to me, was excited for me, was attentive, knowledgable, made great recommendations, and made it personal for me, asking my engagement story and wedding plans. She calmed my fears right away saying she wouldnt let the day be bad. She made me feel beautiful and never pressured me into something. I would recommend suggesting her when you go because I’ve been there a few times and she by far made the experience a good one. My dress is beautiful, not cheap looking or feeling and is well within a reasonable budget for a dress I’ll wear once. I suggest going to David’s as your first stop and asking for sarah!

I went here to find a dress for my daughters wedding. I had waited at least an hour for assistance and then felt rushed. I was then told to «go look» while the clerk attended to another client who came in after me. I waited at least one half hour to get her attention to find out if there we other sizes available for the dresses I did like.
Time stood still while I spent, no wasted my day in this shop. I left feeling miserable. The only thing that made me happy was that I didn’t buy anything there.

I have worked in customer service before and know that it is not that hard to look a customer in the eye and offer them help. I had to actively search for help at this place and multiple times people who worked here would make avoid eye contact and pretend to be doing something while multiple people were standing in small groups talking to each other. Only one person offered to find me a fitting room, but disappeared as soon as I was done.
I ended up leaving and buying my dress from another establishment online. Thank goodness the bride to be did not have specific styles to choose from here otherwise I may have been forced to buy my dress at David’s Bridal.

Have read many different reviews here but still decided to take a shot and go in. Had a GREAT experience here in picking my dress. Made an appointment and the lady that helped me was so caring and kind. I gave her a bunch of style of dresses that I had been looking into and she pulled them but also pulled out the most gorgeous dress of all. This dress was not even on my list so I had low expectations but when I tried it on I KNEW it was the one. This was only the 2^nd dress I tried on and I knew it was the one. I suggest you at least give this store a try before you go to the more expensive higher end stores. Especially if you’re on such a tight budget like me. They really made me feel special and like a true bride! Can’t wait to wear this dress on my big day.

THIS PLACE CAN SUCK IT! I am one of the 10 bridesmaids referenced below:
I had an awful experience with the David’s Bridal in Lake Grove, NY (store #283) tonight. I had made an appointment in January for February 22 at 6:30 for my ten bridesmaids to come and try on bridesmaid dresses. I called the day before to confirm my appointment and it was confirmed. I showed up with my bridesmaids at 6:35 tonight (after having bad news that my aunt was in the hospital). I checked in at the front desk and waited until around 6:50 for the girl to tell us that the store hours had changed and they are closing at 7pm. I advised her that I called to confirm the day before and they apologized and said that we could not stay. My bridesmaids came from all over Long Island (including Queens) to be there. I asked for the manager, Monica, and she had told me that she cannot help us and we would have to reschedule. She then advised that the lights automatically go off at 7:20pm so we could not stay. She then even stated that I can wait and watch the lights go out at 7:20pm so she could prove that she wasn’t lying. I then got my items that I had previously ordered and advised her that she will lose the sale of all ten bridesmaids and two mothers because of this. She said she had already called her boss and they could not help me. We left the store and went across the street to IHOP to have a late dinner. Well, at 7:30pm the store still had the lights on and there were people in it. I called the store and advised Monica that I was across the street and I can see that the lights did not go out automatically. She had no excuse and got rude and said «mam, they will go out in a few minutes». I called back a half hour later and Monica repeatedly would pick up the phone and hang it up on me. Well, the lights stayed on and the staff did not leave the store until 9:10pm which happened to be the same time my bridesmaids and I were done with dinner. I went back across the street with my girls and asked the manager why she lied to me. She had no excuse and told me that she was upset. I told her that I am the one who is EXTREMELY upset and that I would be calling the corporate office to advise them of how unprofessional they were to me and my ten bridesmaids. I have already spent $ 1,400.00 on my wedding dress and this is how I am treated? I called corporate office and left two messages, but conveniently no one can get back to me until Monday. I want to know how the corporate office is going to rectify this situation. Apparently the person in charge that I need to speak with is Chivon but they would not give me a last name or contact number. Thank you for ruining my night Monica. I would like a response. My ten bridesmaids and I are not happy.

My brother’s wedding is coming up and although I myself bought a dress for it already, my mother and sister did not.
We went to about 15 different dress stores/​department stores and we found nothing good so we decided to try a more generic bridal store hoping they would have something.
When we walked in the door they told us to sign in.
Why do we need to sign in to walk into the store?
I don’t want random emails from your company but they insisted that we had to sign in to look at their dresses.
We started looking at the dresses and if you want super generic dresses in a variety of colors then this store is for you. But, if you want to not look like everyone else then stay away.
The dresses are all around 200 dollars but once you look at the dresses and touch the dresses you can tell they are made with cheap fabric.
At the sign in table we were told someone would come help us but no one ever even looked in our direction.
My mother tried on a dress which was clearly to big in the back and folded in such an awkward way that it made my mother look like she had horrible spine problems.
When we finally flagged down a sales lady to ask about alterations she told my mother that the dress was way to small and that is why it was bunching.
What to small??? The dress was clearly to big.
I wouldn’t ever get alterations from this lady, I would end up looking like a drunk clown.
Stay away!