Bob’s Ice Cream

New location — 4973 Lakeshore, Bolton Landing — and they’re back to making homemade ice cream. Very smooth, silky on your tongue, high quality. I grew up in Lancaster County PA — Turkey Hill country and Hershey PA, so I take my ice cream and chocolate seriously. LOOOOOOVE the dark chocolate and the black raspberry. Dark chocolate has great cocoa flavor. And yes the other comments reflect that customer friendliness may not be the strong suit here, but the ice cream is!!! And if you really enjoy the art of ice cream making, you’ll find Bob’s friendliness. Shorter hours in off season and likely closing on Columbus weekend.

Now in Bolton Landing.
Great ice cream but…
don’t ask for a sample. They won’t give you one and they treat you flippantly when asked. What ice cream place is so stingy as to not let a customer try a flavor first?!?
Also, we were rushed through the line as if customers are a necessary nuisance to being in business.
I think their ice cream is actually terrific but based on our experience we will go to Ben and Jerry’s from now on.

Their new location is 4973 Lakeshore Drive in Bolton Landing, NY. Same owners, same great homemade ice cream.

***THEY WILL NOT LET YOU TRY THE FLAVORS AND THEY ARE RUDE***
In a town where there’s no shortage of ice cream parlors, we decided to stop at Bob’s Ice Cream because my son’s name is Bob. It was strange that while all other ice cream joints were busy on this Labor Day weekend, Bob’s was surprisingly empty. I asked to try a small sample of Salt Caramel and was told by one of two people there (not sure if he was Bob) that they don’t give out free samples. He proceed trying to describe the taste to me. I asked him if a painter would sell a painting without letting a buyer see it first? I didn’t want to disappoint my son so we ended up spending $ 6 for a small frozen ice and a small ice cream for my wife. Regrettable both are not very good (actually the ice cream was awful). I mean how can you screw up ice cream?! Well, at least now I know the reasons why this place is so empty and why they don’t let customers to try the ice cream: because no one will buy their stuff.

Mediocre ice cream and terrible service. My boyfriend ordered the salted caramel ice cream and was disappointed to find it tasted exactly like vanilla ice cream. Two staff members helped us while we were there and both were extremely rude. Will not be going back.

Bob’s has both hard and soft ice cream and a very small selection of packaged candy. I am no expert, but the ice cream seems to be pretty good. The interior is plain, with no decorations and harsh lighting. There are a few tables inside to sit at. Service is efficient, but not warm and cheery.

Try the homemade ice cream first. Soft serve second. Their ice cream is like grandma used to make. We had to hit this place 3 out of 5 days we were at Americade. I’ll be back to Americade and Bob’s will be my stop after checking in. !

Bob’s Ice Cream was great. The service was terrible. My fiancé asked for a small sample to determine whether or not she wanted the flavor. The worker, Mrs. Bob, presumably, very rudely told her samples were not allowed. She went on to describe the yogurt to us as if we were moronic. We should have left. I will never understand a business model that is so un-​customer friendly.

Bad ice cream and worse service. I literally joined Unilocal just to leave a review for this place. I had to. I decided to skip Ben & Jerry’s to support a local business. Big mistake. You know that ice cream that’s thick and heavy and unrefreshing and leaves a bad aftertaste in your mouth? Take that and leave it in the sun for 30 minutes so it’s super soft and now you have Bob’s. PLUS they do not give samples (probably because then we wouldn’t buy any) and they do not have napkins out — if you ask for one they scowl at you and hand you one. Just one. Same with water. They literally have shot glass sized paper cups to hand out if you dare to ask for water. All this with an attitude. Oh and they only take cash which is always suspect IMO. Next time I’ll go to Ben & Jerry’s. It’s right down the street.

i had my first of three Lake George ice creams here minutes after we dropped our stuff off at the hotel room. I was craving a sweet cone after a 3+ hour drive from Connecticut and we had some time to kill before going on a dinner cruise. I saw two little old ladies on a park bench enjoying their cones so I interrupted and asked where they got them. They pointed me towards Bob’s.
I walked into Bob’s, a small operation with simple décor and lots of ice cream flavors, and looked at the hard ice cream flavors for a while. Finally, I asked for a Black Cherry soft serve. Other flavors that caught my eye included Orange Creamsicle and Pistachio. The woman who helped me was just going through the motions. No service with a smile from her!
The Black Cherry soft serve was quite good, albeit not very cherry-​ey. It tasted more like vanilla soft serve than cherry, but I didn’t mind since I liked it. The cone had a weird aftertaste.
2.5*‘s

Horrible ice cream! I got the pistachio flavor which tasted like water. My mom got the rum and raisin flavor which she said had no rum flavor at all and ended up dumping into the trash so she could just eat the cone. Their supermarket wafer cone was the best thing in their store. Vanilla even sucked since my cousin had to dump his cone as well. It’s no wonder why they didn’t let me try anything. If they did, I would have walked out immediately. Good business people. They get two
Thumbs up for that!

I was out with some friends one night in the Village and thought, hey, let’s get some ice cream! So my friends and I drifted into this cute little mom and pop store in the hopes of getting some killer ice cream (we had heard that it’s all homemade). Upon entering, the first thing I noticed was the unmistakeable aroma of freshly made caramel corn… it was divine. If only everything else was that great…
First of all, the décor was very plain and unappealing. The interior was a stark white-​on-​white; no imagination whatsoever. You would expect more from a mom and pop ice cream store, at least in my opinion. When we approached the counter to order, there was an older gentleman and his elderly wife (I’m assuming, based on the way he was patronizing her for doing something stupid). There was one party ahead of us he was assisting, and once he was finished, I asked him a simple question… «Do you take cards here?» His response? A very snide and sarcastic, «Well, the only thing in here that even comes close to taking cards is that ATM over there.» He pointed gruffly at the cheesy bowling-​alley style machine that sat lazily against the back wall. Sorry bud, I must have missed the «cash-​only» signs that you DIDN’T have posted.
Well, with some confusion over whose turn it was to deal with customers, and some more belittling from the older gentleman, we had the pleasure of dealing with his counterpart, the wife. She was just as rude and ungrateful as her husband. I ordered a small Reese’s Pieces ice cream, while my friend tried to order a Chocolate Peanut Butter shake. «Oh no,» she blurted out, «you won’t be getting that flavor in a shake.» She then began ranting to my friend that the ice cream was too thick, blah blah blah, wouldn’t work, all the while maintaining a superior attitude and treating my friend like he had just tried to defy a rudimentary law of physics. It was a big deal, obviously.
So after dealing with the excellent customer service, we paid for our ice cream and sat down at one of the cheap cafeteria-​style tables. After this ordeal, I had REALLY hoped the ice cream was good enough to make up for the hospitality tragedy that was their excuse for good customer service. I took a nibble of my ice cream… and was thoroughly disappointed. Look, it’s great that they make their own ice cream, but it was nothing short of mediocre. It had no flavor whatsoever, and was incredibly bland. Plus, during the freezing process, they must have let the temperature rise too much, as my tongue was greeted with a barrage of sharp ice crystals.
So, over all, if you want good ice cream, don’t go here. Spare yourself the trouble. I would recommend the drive down Rt. 9 to Martha’s for some insanely good soft serve, or Ben & Jerry’s across Canada St. for some world famous hard ice cream. :)

Good ice cream but a little pricey.

While walking around Lake George, I purposely skipped other ice cream shops because they only served soft serve ice cream. And this ice cream shop had both, which I was very happy for. Upon entering, the aroma of the caramel popcorn just filled the air. It smelled so delicious! The nice elderly man behind the counter was very friendly and greeted us. While my friend and I were deciding on an ice cream flavor the lady behind the counter was at our service… Well she wasn’t exactly friendly like the elderly man. She seemed a bit annoyed that we were there. She did not smile and she looked as if she did not want us there and wanted us to leave immediately.
She said she knew we were from out of town. I’m not sure what she meant by that. Are we not welcome? I don’t know. But she did scoop our ice cream and handed it to us. Aside from her negative vibe that she gave, the ice cream was actually pretty good. The dulce de leche was too sweet for my taste, but it was good. I also tried this coconut/​chocolate/​cherry flavor ice cream (forgot the actual name), which was really good!

Mmmm. The smell of caramel popcorn surrounds you as you walk into this brightly lit ice cream parlor. I sort of felt like I just came out of a movie theater during the day, and my eyes needed a couple seconds to adjust. But after your eyes adjust, you’ll see the 20 – 30 flavors of ice cream, and a huge display counter of freshly made caramel popcorn. Two of us split 2 scoops ($ 3.75) of ice cream. Being that we are huge peanut butter fans, we ordered a scoop each of the Chocolate Peanut Butter and Peanut Butter Chip. Both were amazingly good but the chocolate peanut butter definitely shined with huge chunks of chocolate peanut butter. Omg, I think I’m in heaven…
As we made our way out, the owner asked each of us to stick our hands out so that he could give us a handful of caramel popcorn to sample. I was glad I did as the caramel was sweet with just the right amount of stickiness and crisp airiness from the popcorn.