Quality Plumbing and Air

I think these guys are out of business, as mentioned by previous reviewer. I called 949−632−2306 and the phone was answered by a company called Greenstar.

I understand that Quality Plumbing is no longer in business. I tried to call them and another company came by the home. I guess they purchased the customer list from Quality plumbing. No opinion on the new company.

I called Quality Plumbing to come repair a nonfunctional garbage disposal. Their «Evaluation «charge is $ 89.00 but since my office is only a couple of miles away, they offered to charge me $ 49.00 for the evaluation.
Upon arrival, Robert quickly diagnosed that there was no power to the outlet. Since he was not an electrician, he said he could do nothing else. He gave my office manager a bill for $ 157.00 which included a «½ hour non standard labor» charge! I was not in the office at the time, so he was paid $ 157.00 and departed.
When I called for an explanation, I ended up with Eric, the plumbing manager. He sympathesided with my situation and said he would speak with the tech, then call me back.
I have had two more calls to Eric this week that have been met with varying reasons while he has been unable to speak with the Tech.
That enough for me! His last promise was to call me two days ago. The $ 108.00 additional cost will not deprive my family of food, but will certainly deprive them of any further business!

Home Warranty of America sent the Colton, CA Quality Plumbing and Air, (909) 370‑0143, out to my house. In short, they refused to do a thing about a large leak, pocketed $ 60, and told me to turn off the water under the sink to avoid a recurrence of the leak.
Huge leak under my master bathroom sink on October 29^th. My spouse was downstairs and saw nothing except the water under the sink later. I walk out of the shower. Water is pouring out from under the left-​hand sink. I turn off the water under the sink to avoid damage.
I have a warranty with HWA so I call them and make a claim. Plumber comes to the house today, October 31^st. All he does is turn on the water under the sink. He waits several minutes, it doesn’t leak, and he leaves. Literally, he inspects nada. He changes nada. He refused to speak to me, the eyewitness, by phone. I tell HWA that’s totally unprofessional and a violation of all standards. HWA is totally the tow truck guy from «Liar, Liar,» whadayagonnadoaboudit? I told them that when that heavy leak recurs and damages my house they better be ready to explain it to a jury. They responded, «whadayagonnadoaboudit?» HWA even has the accent. I finally get ahold of «Jeff» — that’s all he would tell me when I asked repeatedly — a manager from «Quality Plumbing.» Believe it or not, while refusing to fix the leak, Jeff says to avoid damage to the house when the leak recurs, turn off the water under the sink.
I kind of thought of turning off the water under the sink myself. That’s not a repair. Outrageous, borderline fraudulent conduct.

Used these guys twice, once last year and the year before. The first year I found them through Unilocal.The house wasn’t cooling and someone suggested adding freon. Okay I called in the morning and left a message with the receptionist (I think) who explained the fee for the house call. After the appointment was set, they came on time. They cleaned the filters and found nothing wrong. No freon needed to be added and they explained that too much freon isn’t a good thing. The unit was just too small for the house. In the end, there was no charge, which I was really grateful for.
The next year, I had another issue and went to Quality right away. They were on time, explained problems and solutions, did the fix, and charged me what I thought was really reasonable.
This year, I have another problem. Unfortunately, I didn’t get a hold of them as quickly as the last times and had to call someone else. It’s summer… you grab the first available service before you burn up.

Very, very happy customer. I read the reviews and was a bit skeptical when I saw a few of the negative comments. Our air conditioner just broke during the recent heat spell and Chris at Quality was able to fit us in on Memorial Day. It turned out that the capacitor had blown and Chris had the AC running very quickly. However, that night after the AC cycled off it wouldn’t turn on again and so I called Chris while he was enjoying Memorial Day with his family and he picked up. He told me he couldn’t come out the next day and I thought «here we go», and he said that he would come out the next day (Wednesday). Well to my surprise I got home from work on Tuesday and Chris had left a message that he stopped by just before 5 and put a hard start kit in the AC and that it should work. It did! He said that it could solve the problem for days or a year or more, but that the motor was cooked. I asked him to just repair that when he could and he came Wednesday AM and replaces that without me being home, took the payment from me on Thursday and didn’t tack on additional call fees (as I would hope and was glad he thought this first).
Brad and Denise — satisfied customers (and per previous reviews related to Chris in no way).

If you need a no muss no fuss type of guy then Chris is your man. He came straight out to our home the very next day, when four other companies plus our insurance company said that they could not come out until late next week. One company said they were backed up by as much as two weeks out. You got to be kidding me! Well anyway he was very professional and fixed the problem right away. We are a family of four and the house got to 90 degrees at 12:00 o’clock last night. Way to hot for my kids. Thank you very much for helping us out in such a time of need.

Our A/​C was blowing warm air. I called and had someone at my house within a few hours (thank God– I’m nine month pregnant in a heat wave). Within 5 minutes, I was told there was a loose wire in our unit and he had just plugged it back in tightly and everything was working again. No charge!
Our AC unit is from the 70’s, so I get nervous that these guys are going to tell me we need a new unit since I’m clueless about this stuff.
I was pretty thrilled to not have to pay for a 5 minute service call and will definitely keep it in mind if we ever do need to replace the old unit.

My review from 2012 remains 5 star consistent but given the level of customer service we received I wanted to update my review. My father in law has Alzheimer’s and as such this can present an issue for service people. he had a broken pipe and my husband and I were on business travel but called Chris since he has been servicing our home for a few years now. As always, Chris & team are friendly, honest and professional thus have been able to come/​go from his residence in the repair process without my husband and I having to take off work… this is huge! Thank you Quality Plumbing for offering state of the art service with a hands on family touch!

Chris is a CON-​ARTIST and dishonest. He stole our money

Came out quickly but once we figured that the issue wasn’t fixed I couldn’t get a call back. We work with kids with disabilities and had clients quit over how hot it is at our facility. Had a friend move a couple of ceiling tiles and saw that one of the main ducts is not connected. Why didn’t they check that? Seems like a routine check.
Not satisfied. Have another tech coming over to connect the duct and hopefully they will be better.

I was actually Disappointed with Quality based on the other Unilocal reviews. At first they seemed great, but it didn’t end that way.
When i first called and left a message i received a return call almost right away and was able to schedule an appointment for the next day! Every other AC Repair shop was booked out for a week or more!
They arrived on time and started working on the system right away. After about 30 minutes they told me that my coolant was low and that they had filled it back up to it’s proper level and that that would likely do the trick. They only charged me the regular fee and were on their way.
Here is where my problems with Quality started. Their fix didn’t actually fix my problem with the unit. I called them back and left a message but didn’t receive any call back. So i called again for a day or two with no answer. Finally i was able to reach someone and they said they would page the Tech and have him call me back. Again no call back. Finally i called the office again and scheduled another appointment for someone to look at the unit since it wasn’t working i figured someone would need to look at it. They came out 2 days later arrived a little late and said everything looked OK, but that some component could use a cleaning and that that might be the issue. He didn’t have the equipment to actually do the job and had called one of the other repair guys to come out and work on it. This other guy never came.
Again i called the office to find out when he would come out. She said she would page the tech and have him call me, but again i never received a call back.
I tried to call one last time, and there was no answer.
At this point I’m done with Quality. I don’t have a problem with their repairs (if they worked), and i understand it’s a busy time of year, but they need to work on their communications with their customers. All i wanted was a 5 minute call back to say we have someone coming out on this day and time with the part or tool needed.

I’ve been melting for the past week using electric fans and standing in front of the freezer to keep cool. I finally came to my senses and called Quality Plumbing and Air to to check out why my AC only blows hot air. They fixed the problem in less than 30 minutes. They did a great job and I’m not sweltering at home anymore!
I completely recommend them because:
1) They are on time for their appointments
2) They are professional and get the job done
3) They charge you a fair and reasonable price
This is my 2^nd time using their services and I’m very happy with the outcome.

Very happy with my service today.
My AC died and the owners were able to squeeze me in the very next day after realizing I’d be stuck in 90 degree heat without any relief.
They were perfectly on time. Identification and repair of the problem took literally 5 minutes. Price was quite reasonable.
I wouldn’t hesitate to pick up the phone and call them if I have issues with my AC in the future.

Entire service process went so smoothly.
Thanks Chris and Jody at Quality! My AC stopped working on hottest day yet. Called and Jodi scheduled appt for next day due to volume of service calls. She called and confirmed he was on his way. He showed up on time and got right to work. Found issue quickly (bad transformer) and fixed it within ½ hour of arriving.
He charged $ 109 for service call and part. I thought that was very reasonable since others like Sears charge up to $ 150 for service call alone.

My AC died on one of the hottest days in OC and Chris came the following day and hooked me up.
Jody and Chris were very accomodating with my schedule and worked around it.
The service was great, they’re very friendly people and got the job done quick and painless.
I also called around 4 other places in the area and they had by far the best price. Not sure if its a standard thing that all AC places do, but Chris is coming back in a few days to check on the Freon levels.
I highly recommend to anyone needing AC work done.

I looked up the top-​rated plumbers in Irvine on Unilocal for some work I needed done. Specifically, I needed a part replaced on my bathroom sink (which was leaking), my food disposal unit replaced, and a valve replaced on my toilet, which had problems flushing. I called the eight highest rated plumbers on Unilocal,and gave them all the information. The going rate for this work for seven of the eight was $ 325 – 375 plus parts. Quality gave me a much lower quote of $ 130 for the sink and labor, but not including the disposal.
They came out the next day and were here right at the beginning of their two hour window. They spent less than an hour and got everything replaced. The disposal unit was a reasonable $ 130 (no markup!) and the total was $ 260, a pretty big savings over their competitors. I would definitely use them again and highly recommend them!

Wanted to add that I have called them for 3 different projects and they have always arrived promptly, finished the work quickly and they have never over charged. Most recently I needed my heater repaired and they were able to come out the same day.
I will also state in response to RJ’s review — I do not know any of the employees of Quality Plumbing & Air personally. I actually found them via Unilocal as well and have never had bad service.

After reading so many stellar reviews, when I need a plumber I called. After leaving a message, I received a quick call back from the answering service. After explaining it was a plumbing emergency, she said Chris would call back soon.
He never called. Never. I fear many of the other reviews have been put there by friends and/​or family. A plumber who never returns a call for an emergency is as worthless as they come.

My A/​C went out last night, and I am not the kind of person who can be without it. I called a bunch of places first thing this morning, and most of them gave me a service date estimate of later this week or possibly the weekend. This weekend doesn’t work for me! I need it fixed NOW.
This company was the only one to even attempt to get me an immediate service call. The lady on the phone was very nice and said she’d do her best — success! I was given a time frame of 11:00 — 12:00 today. Well, it’s 11:47 and cold air is blowing again. They were very nice, explained the problem, fixed it right up, and we were done. That was as good as it gets.
THANK YOU Quality Air. I hope to not need plumbing service, but I know who I’ll call.