HearUSA

I made an appointment for my dad two weeks ago at this facility because his insurance company referred us. I called yesterday to confirm our appointment for today and Jennifer answered and stated that she doesn’t think my dad’s insurance was accepted there. She kept insisting that I call his insurance company again. I could be wrong, but I was under the impression that she should have known whether or not his insurance was accepted. Regardless, I decided to cancel the appointment. The first impression was horrible and if I was treated that way over the phone, there was no way I was going to let any of her associates treat my dad. It’s unfortunate that the person on the phone can leave such a horrible impression that will steer away potential clients.