Dunkin’ Donuts

Me and my kids are disappointed in the lack of variety of donuts compared other stores in the area. Location is great in downtown Lake Forest, just across from the train station. Although me and my daughter were grossed out by the giant roach on the floor! This was located right in the hallway in between the bathrooms. If there is one there is definitely more.

I was so excited when this first opened, I love Dunkin’! Of course they had a few kinks to work out as they were newly opened but they always seemed really friendly and willing to help. But, the last two times I have gone, the coffee hasn’t been great. It tastes like it’s been watered down. The first time, I figure things like that sometimes happen, no big deal. A second time, I start to worry about quality and if I should go back. Don’t want to spend my money when I am not sure if I will get something I will enjoy. Just a bit disappointed and hope it turns around.

Had to say they have come a long way from the bigging they are more in control off things grate smiles. Love this place grate radio.

Hope ownership is reading this because I really want this DD to survive as I am a big fan of the franchise. Service, is terrible! First time I went, my friend and I stood at the front of the line for two or three minutes while the guy at the counter wouldn’t even look up or acknowledge us as he went through some paperwork. Coffee was slow with no explanation. Second time, orders were screwed up, no napkins in holders and it took a while to finally get some napkins. This is right next to the train station with big groups of people coming off the train– it will not survive with this kind of service.

Staff are committed to making it right.
I ordered a veggie egg white flatbread but was informed afterwards that they were out of egg whites.
After changing my order to something similar, the manager delivered the food to my table along with half a dozen bagels and an order of hash-​browns on the house.
This Dunkin’s a new establishment and mistakes happen, made but what matters to me is making it right and they certainly did that here.

They’ve been open for a couple of weeks now and I’m knocking some stars off.
The staff are hit or miss in terms of friendliness and attentiveness. On more than one occasion, I’ve stood there for several minutes waiting for someone to acknowledge me or take my order, despite being the only one in the ordering area.
I went in on a Friday morning to get coffee and they didn’t have any donuts. There was no explanation, no apology, no donuts. Based on Chaz’s review, which was the same day, I’m guessing someone didn’t show up to open the store and they missed their donut delivery.
They’ve made my co-worker’s drink wrong several times. Apparently whatever they write on the cup for Sugar Cookie Swirl is too similar to Snickerdoodle Swirl.
They’re going to have to pull it together and do better to survive in a community like Lake Forest — the standards are high in this community.
Honestly, and I say this without an ounce of irony, their staff should go spend an hour or two sitting in the Starbucks on Bank Lane to see what’s working, how to build relationships with customers, and what friendliness looks like at 7:00 a.m.

Disappointed.
I put in a order for a school classroom celebration. But when my husband went to pick it up, they had no idea what he was talking about. After searching, they finally located my order but, of course, it wasn’t ready.
Thankfully they had what we wanted in stock. (My husband went early enough in the morning.) and he happened to make it before the big crowd, which was 15 deep as he left. But if he had come later, we probably would have been out of luck.
I certainly won’t be ordering from here again. They’ve proven they’re unreliable.

Freddie Mike Betty Irma Joe and Team are the best baristas This side of the Mississippi. I love the Dunkin donut turbo shots and the toasted coconut donuts and the multi grain bagels. My kids love the chocolate sprinkled donuts and my godson loves the strawberry jelly donut. It’s a great a space and meeting spot for high-​tech meetings. Thank you dunkin donuts and Merry Christmas and happy and safe 2016 New Year’s!