PostalAnnex+

I would not recommend this place of business. The owner appeared to have a pleasant demeanor and be on top of things. It turns out she is a chameleon and tells one story yet the reality is very different the minute you turn your back and walk away. Unfortunately, she has become an absentee owner and has employees that lack business sense, experience and judgment running her business. It’s sad this is happening but I am questionable how long it will survive given the conditions. My reasoning for this review and why I would not suggest this business to anyone is due to the rude employees that react emotionally, lack any good judgement and have no social skills. I walked in one day and she yelled at me in front of other customers about how she couldn’t help me. Now understand, I previously rented a mailbox and stopped by to pick up my mail since the Post Office will not allow you to forward mail from this type of business. The employee screamed at me saying that I can no longer pick up my mail unannounced since I don’t rent a mailbox any longer. The comments took much more effort and time than it would have taken to get my mail, hand it to me and go on my way. Any questions why this review has been posted? There are plenty of similar businesses in the area that you don’t have to be subjected to childish behavior or poor service.

Moved to the area this summer, and I drop off USPS packages here frequently. I am always greeted with a friendly smile and the young ladies who work here are so kind and helpful. I was happy to see familiar faces even though it recently experienced a change in ownership. The location is excellent, store is kept clean, brand new merchandise/​gift items line the shelves now and it’s just an overall great Postal Annex to live so close to.

Never been here before but the new owner was there when I went and he was talking about taking over the store. So I don’t have a comparison to how it was before but my experience here was great the girl that helped me was wonderful and patient so I will be coming here for all my postal needs from now on!

Excellent customer service. My office uses this location at least once per week. Whenever I come in or call they get me taken care of, even if it doesn’t result in a sale for them.

So glad that this Postal Annex is here. :) I was in search to find a better shipping place after having um, lets say, «not a good experience with another place.» To put it bluntly, I was fed up with the attitude and prices at the UPS store on Grape St., so I ventured off to take my business elsewhere. Right away you can tell the difference: The staff at this Postal Annex is very nice, friendly and helpful. I ship packages of all sizes and the staff go out of their way to accommodate. It’s a pleasure to do business with them. One day, I had a very large package to ship that had many pieces and I didn’t want it to get scratched or broken in shipping. The manager wrapped every piece carefully and because of the irregular size, she made a new shipping box over the retail box. She took her time to package my parcel and I greatly appreciated it. Whenever I need an item shipped, this is my go-​to place!