The UPS Store

Horrible customer service by Liz. This employee needs anger management counseling and customer service training. Belittling and yelling at your customers is not how customer service is done. I will never ever return again. I should have read the other Unilocal reviews before coming here. Not only was I bullied and belittled and had a negative and horrible experience with said employee, one of the mail box renters was graced by her venomous wrath and unprofessional behavior. If I were him I would take my PO box business somewhere else.

I came across the MOST UNPLEASANT Person. Her name is Liz. At 8am in the morning she was already angry over her life and she had to pass it on to somebody else. Sorry her life is so bad that she has to be spread her negativity. It only took two minutes of her life to take care of an issue that had but I had a package for Verizon. Thank goodness that I will never have to go there again.

Very poor customer service and rude and when they say they close at 6 they mean 5:55! Won’t be going back to this store. UPS should be embarrassed!

Excelent customer Service, I was there waiting and watching how this girl Liz was multi tasking and keeping everything under control even when she was by herself but she was helping and smiling to everyone… Congratulations girl, great Asset to your company!

HORRIBLE CUSTOMER SERVICE. Employe female short with long hair very unprofessional «LIZ SALAZAR» fails to keep professional conduct. NOT WELL SPOKEN and disrespectful. She’s seriously a horrible person representing UPS. Believe it or not she yells at customers.
«I need ID!!» «No you and your email are the problem» Wish me and my husband would have just gone to FEDEX

Dropped off a prepaid package, and the lady behind the counter was friendly and helpful. She greeted me when I came in, went out of her way to help me while she was in the middle of something, and wished me well when I left.

Wish I would have read the reviews before going to this ups location! The employee Betty, who processed the box I was mailing. Let me tell you how rude she was to the customers including myself. No personality what so ever and treated everyone like they were on a conveyer belt. «Next!» «Next!» is what she blurted out after each customer. No customer service skills at all. Next time I mail something I’m going to FedEx.

I have tried this store 3 separate times over a 4 month span. Just thinking it was a bad for the employees there. I was wrong once again. The two girls that are usually in there during the day are extremely rude and disrespectful. I went in this last time just to drop off a pre paid package, and there was a line. I have always just dropped off pre paid packages at other ups store locations so thought it is the same here too.
I simply asked the girl behind the counter «may I leave my prepaid package here ?» She responded with a ’ no give it here ’ and I said ok thanks. She said I NEED a receipt. I said no thanks but she insisted. I asked her why I need this receipt and without hesitation her asinine response was «if it gets lost it’s your problem». I looked at her and said really?! I walked out of the store holding the urge to rip her out from behind the counter and let her know how much of a bitch she has always been.
Stay away from this place. Just like the other reviews clearly state, they over charge for things and have extremely poor customer service I will never go back to this hell hole again.

I’ve been to this store about 5 times. I’ve noticed on my visit back in March that the shipping rates are high. After that, I’ve found a store by Stater Bros that is cheaper & they’re helpful with packaging the items for shipping. This week I was in a rush & I figured since the UPS store was on my way to my appointment that I’d just go there. On my recent visit, I needed to ship 2 parcels via UPS. The clerk was helping a woman at the counter when she looked me & said put it there (pointing to the scale). No greeting to say hello. She didn’t turn to the 1^st customer to say I’m sorry I need to help this customer or I’ll be right with you. I thanked the customer for her waiting for me. (I’m still not sure why clerk didn’t finish with the customer. I just thought she must be waiting for something ?) Then the clerk says where’s your labels? I handed them to her. The parcels were prepaid shipping & the clerk says «that will be .50.» It’s prepaid I thought they must be charging a handling fee, then I pointed to her to please tape the bottom. She said” I didn’t look at that, if you want the bottoms taped then it’s $ 1.00 per box «so the fees are for taping the boxes. The other customer said just don’t ship my letter with her box. The clerk said» I won’t, I didn’t think this would take so long, I thought it was just a quick one”. Well, now that comment was rude. They’re still making money from me bringing in business to them shipping thru them and plus I paid $ 1.00 for each box. It may not have been a lot of money but I’m still a customer. The other customer should be peeved too that she had to wait. This visit was an opportunity for them to redeem themselves & they failed to do that. I really don’t like to say negative but I’ve given this place a couple chances. I ship items all the time & i prefer to do business where my business is appreciated & I just don’t have the time for rude. There are many other shipping stores so no need to settle.

Shipping rates are ridiculous. I was going to be charged $ 15 to ship a one pound, 11 inch wide 4 inch tall package. I told the employee, thanks but NO thanks. I went to the mail store down the street and they charged me $ 9. I have shipped allot of stuff with this store before and I paid the ridiculous rates because I had no choice but now that I found the mail store I will never be going back. Also the employee that helped me, forgot her name, she has a major attitude. Doesn’t smile, doesn’t respond politely when you ask a question and most certainty did not like when I asked her why is it, $ 15 to ship such a small package?