Disney’s Old Key West Resort

I enjoyed the time here for the most part, I just sorta expected more. It’s the furthest resort from the actual parks however there is a boat ride that takes you to downtown Disney, the trollies to the other parks take for ever and I’m just not a fan of the meal plan. I expected better food.
Disney in general though, I guess I sorta don’t get. Everyone loves it and I’m just like… This is an awful lot of money to spend to wait in the heat with a million annoying sweaty people. This resort is the same deal. Unimpressive to me, but fine for what it is.

I enjoyed it. The two room villa we rented was more than large enough from my family. The place was clean, but if you looked closely, you could see the place is showing it’s age.
The food here isn’t great, but it’s not Expot, so it met expectations. I was very disappointed in the gym.

Stayed here on my first week-​long vaca with my boo. :) Loved it.
This next bit is going to sound ridiculous: but even though, we’re in FL, it feels like FL when at this resort with all of the geckos and the architectural style and landscaping. The room was huge, bigger than a one bedroom apartment in NYC. It was really comfortable and had everything we needed and more (except for food — buy your own). I loved the patio and we would eat breakfast nearly every morning outside and watch the golfers come by to putt.
We were close to the main area of the resort with the Bus pick-​up/​drop-​off, Check-​In, Swimming Pool, Boat Xportation, Restaurant (s), and other shops. There’s also a recreation center (you can rent movies, play games, rent bikes, rent equipment for outdoor activities, etc.), marshmallow roasting depot/​well and sand volleyball court.
On one of our non-​park days we went for a swim and rode the water slide a few times. Another non-​park day we rented a surrey bike and rode around the «neighborhood.»
The «room» was an irregular shape. No elevators up on our end, but we were able to carry our own up. We didn’t have to check-​in at the main building and used our wristbands to enter into the room. To the right of the foyer was a corridor to a laundry room, and our master bedroom with peek-​in view to the bathtub/​sink area, and then a door to the bathroom area with toilet, shower, and faucet. Directly ahead of our main door was an open floor plan with kitchen, living, dining, and deck/​balcony. The room comes with coffee packets, dish washing fluid, and capsules for the dishwasher, as well as a sponge. And I believe there was some detergent avail for use for the washer.
Plenty of parking for those of us who rent a vehicle. And lucky us, we got the same spot each time we left and returned. We used the bus and boat systems most of the time for the parks and whatnot, but for visiting other resorts and venues we drove around.
The only downside to this resort is the main sit-​down restaurant. It’s menu is very limiting if you’re not into seafood and shellfish. But I didn’t bring this review down to four stars because of that, due to the fact that FL is surrounded by fish and sea-​life on all three sides, so it goes with the overall theme.
Happy travels!

I have vacationed at DisneyWorld all my life and am a DVC member. It’s been two years since my last visit, but decided to host a family reunion with a few members who have never experienced the parks or resorts in Florida. Instead of a smooth, easy check-​in process, we were constantly challenged by the people at the front desk. It took one FULL hour to completely check in and were still unable to go up to the room (the room isn’t clean). I have NEVER, in all the times I’ve been here, had to wait this long to check in AND get to a clean room.
Two members of my party are annual pass holders and have Magic Bands. Concierge was ‘unable’ to merge the room key onto their bands, so they have to walk around all week with two different wrist bands.
ON TOP OF ALL OF THIS:
THE POOL IS CLOSED FOR OUR ENTIRE STAY.
This is not the DisneyWorld I remember, and the employees at Old Key West Resort have made nothing but a headache for my family and I.

We’re DVC (disney vacation club) members and this is our home resort. We hadn’t been for a few years and choose to spend Christmas here. It has gone down hill dramatically. You used to get the «trash and tidy» service every 3 days… after 5 days we called, and they changed the policy to every 4 days. When we brought it to their attention the lady assured us that someone had been by and taken our trash out (btw the trash and tidy doesn’t include making your bed at all… literally trash and restocking shampoos)… well thats funny because all my same wrappers and kleenex are still in the trash! Again she told me that someone had indeed been by. Im majorly disappointed in their customer service, that as I’m looking in the garbage pail, I’m telling you no one has been by, and you’re telling me they have. The customer is always right. Especially when they really are!
To their credit old key west is nice, all big rooms, the biggest of all the disney resorts. They also supply you with a full kitchen, plates, utensils, pots and pans.

I so wanted this place to be good. The pictures looked so nice and most people had nice things to say. Plus, I’ve been to Key West and I really like it there. But being here at the resort doesn’t exactly transport me to the time I spent at Key West. The décor is a bit old and tacky but whatever, I can look past that. Let me just speak about my personal experience.
Guest services — I’d probably give it about ONE star. Though everyone is very nice, it seems highly disorganized. I arrived on a Saturday afternoon and my wife realized that she forgot her toothbrush. I called the front desk and asked for one as well as a shower cap (some hotels provide them by default, some don’t. But if you ask for one they usually provide it). «No problem», Reagan answered. «I’ll send it up», she said. NO ONE showed up that night. Still thinking optimistically, I thought maybe she meant that housekeeping with leave it for me on their visit the next morning. I returned Sunday afternoon and still nothing. I called the front desk again explaining my situation. «Sorry», Danny said. «I’ll send it over», he claimed. An hour passed and still nada. I call yet again and this time asked for an ETA. Chloe she didn’t know but would have someone call me back. Dora, in housekeeping, called me back and said, «we don’t offer the toothbrush service anymore and we’re out of shower caps». Well, heck, it would have been nice to know that from the beginning. I asked for a manager to call me back and she said, «sure». At this point, my patience was probably wearing thin because I called the front desk again asking for a manager when I didn’t hear a call back after 10 minutes. Brooklyn said, «Sure, just let me place you on a ‘brief’ hold». About 20 – 30 minutes later she picked up the phone again and informed me that the manager was apparently busy talking to another guest. «Would you like him to call your room back?» I replied, «Yes, but can he call my cell instead since my kids are sleeping? And what’s the manager’s name so I know who to expect?» Brooklyn takes down my cell phone number and says the manager’s name is Matt. 5 minutes later the loud room phone rings. Luckily, I’m next to it and picked up after just one ring and it didn’t wake up my kids. I hear a male on the other end, «Mr. Lau?». «Ah, you must Matt», I answered. «Um no, this is Joey». What the heck is going on here? Anyway, I explained this whole situation to Joey and by Monday afternoon, I finally had the shower cap and toothbrush that I asked for. I just wish I didn’t need to go through and entire cast of characters and wait 2 days for it.
Resort Layout — From where I am, Turtle Pond, another ONE star. Listen, if you’re not near the Hospitality House, then you’re pretty much S.O.L because that’s where the restaurant, goods to go, lobby, and general store are. They have these mugs that are refillable but guess what? You have to take a shuttle there (or walk like a mile) to get a drink! Yes, there is a snack shack by Turtle Pond but the hours are 11am — 5pm and I would imagine most people (myself included) are at the theme parks during those hours so if you want coffee in the morning or a refreshing drink after you return from a long exhausting day, good luck!
Bus Transportation — Probably about TWO stars. Their schedule seems erratic as sometimes you see 3 Magic Kingdom buses before you see one for Epcot and they always make the same stops going there and coming back taking the same exact path. Seems reasonable on the surface but consider two things:
1. When you’re the only family on the bus returning back from a theme after a LONG day, why wouldn’t the bus driver just drop me off at my stop first? Honestly, it just seems silly to stop at the other bus stops open the door, have NO ONE board or disembark, and then drive off again. The buses may as well be driven by a robot or on auto-​pilot. I’m exhausted man, and my kids are already sleeping, please just drop me off first.
2. The roads are all single lanes so when there’s a delay on one bus (perhaps there’s a person in a wheelchair or something that needs extra time), all the buses behind it just get backed up. So now at each of the remaining stops, it’s like 3 buses in a row right behind each other and the last one always needs to wait for the first two. C’mon, with all the technology we have, can’t we do better? Are we really incapable of just going to another stop at OKW first so avoid this kind of bottleneck?
I’m still in my room right now writing this review while it’s fresh in my head. Luckily, I only have one more full day here and then I’ll check out. My rating is based on a simple question: «Would I stay here again and would I recommend it to my friends?». «Eek! Methinks not.» is probably a perfect summary of my answer. I feel a little bit bad because the staff here and bus drivers are all really nice and friendly.

It really pains me to rate OKW with just 3* but it is just not the same resort that we bought into in 95. Yes, we are DVC members and this is one of our «Home» resorts. We have not stayed at OKW in many years simply because Boardwalk is more convenient for our needs. For this recent stay, there was only availability at OKW so we settled.
We were given an accessible studio. We are not disabled and do not like the showers because they tend to get flooded out. Plus we don’t enjoy the really low counters. But that is not the reason why I give it a low rating. There was rust all around that seat that we don’t need in the shower. The carpet was frayed and stained. They painted the French doors so carelessly that there was white paint all over the glass. The peepholes, for some reason, were plugged with tissue paper. Plus, since we got a connecting studio, it sounded like our neighbors were in the room with us.
Another gripe that I have always had at OKW is check-​in/​out. I know that check in is 4PM. However, I do believe that they hold off in texting your room assignment. I got the text at 3:59 PM. On check-​out day, we would always get a mysterious phone call with dead silence on the other side at around 9:30 AM. We got in the habit of just keeping the phone off the hook. So now, we get a knock on the door instead. I’ve come to expect it at OKW. I know at what time check out is and I will be out at that time. Leave me alone and let me sleep!
Now, the room was fairly clean and the bed was comfortable. So that was a plus. However, I hate to see how neglected that room was. Especially since our maintenance dues don’t seem to be going to actual maintenance. The grounds are still nice and the convenience of the Disney transportation is always a plus.

This resort is different from other deluxe resort where all entrances are on the outside. The property is very large and there are multiple buildings like you would find at Port Orleans Riverside. Of course, the difference being more amenities, larger rooms, bedroom villas available, etc. The rooms are very nice. The master bedroom has it’s own private door to the outside balcony. Our view was of the golf course. The staff was great, the beds were comfortable, the villa was clean and had all the amenities we love about the bedroom villas. We had a car so we did not experience the distance to buses, but I did notice almost all buildings are very far from the main area where you need to jump on a bus or have a car to get to if you prefer to save all of your walking energy for the parks. This, of course, is just like Riverside. It is a great place to stay, though.

The worse customer service.
From check in to check out.
Definitely not the service that you would think you would receive at a Disney resort.

Grand complexe hôtelier à Disneyworld sur le thème de la ville de Key West composé de petites maisons divisées en studios ou plus grand appartements.
Le studio est de très grande taille et bien équipé avec une petite terrasse indépendante, deux grands lits, un coin cuisine avec micro onde, toaster, cafetière, un grand placard et une salle de bain avec baignoire.
Des machines à laver et des séchoirs sont en libre service gratuits vers les différentes piscines, on peut même consulter leurs disponibilités sur un site internet dédié.
Il y a 5 arrêts de bus pour se rendre dans les parcs d’attractions et le downtown disney qu’on peut rejoindre également à pieds, ou en bateau pour ce dernier.
C’est un très joli resort très reposant et bien thématisé avec beaucoup de palmiers, de jolis piscines, des jacuzzis, des terrains de sport, bbq.
Principalement réservé aux membres DVC il est donc difficile de parler de rapport qualité prix car dans ce cas vous né payez pas ce qui était mon cas mais j’y retournerais avec plaisir surtout avec une voiture de location car on a la possibilité de se garer juste devant sa chambre et vu la grandeur du resort elle est bien pratique.

We really enjoyed our stay here at old key West. We have also stayed at Animal kingdom kidani village, and our next trip we will return here if that gives you an indication. Like other reviews have stated, this resort really does make you feel at home. I thought the whole «welcome Home» was just a cheesy Disney thing, but after being at Kidani, I understand it more. That’s what my wife said after about an hour at Kidani; she thought old key west went more out of their way to be friendly. It’s the little things that separate the resorts. Olivia is good food, we had the breakfast, pool is ok but not huge. Bus stops are great. The rooms have plenty of space and great views. Usually this resort is cheaper prices so if you like to save, I highly recommend. After all, they all lead to the same place and that’s the parks. This is just a refueling station!

We decided to try out the Old Key West resort this time at Disneyworld, and I have got to say it was an awesome decision. The resort has a nice Florida feel to it with palm trees everywhere. Once walking into the main area, the check in/​out area is right across from their convenience store. The main area also has a restaurant and a grab and go snack shop where you can get a variety of snacks/​finger foods. The pool area is set up nicely for the kids and for the adults who want to enjoy the sun.
I highly recommend trying out this resort if you’re looking for a HUGE home like feel. The room was extremely convenient with a full kitchen from a fridge, oven, and all sorts of kitchen utensils you would need at home. There’s also a dining table area, living room area, and a balcony where you can hangout as well. The room is nice and big as well, and it almost has two bathrooms in it. One with the main sink and a shower area, and another next to the room where you can take a jacuzzi bath while watching the tv in the room from a little open «window» area! They also have a full washer and dryer in the room if you’re looking to do laundry while on your stay.
The resort is very big, so your room may be further from the main hotel area. A rental car would be convenient, but not needed, because there are several bus stops around the resort that takes you to all the lands and downtown Disney. If you don’t feel like taking a bus, there’s a small boat that directly takes you to downtown Disney as well (the boat shuts down if there is lightning in the air).
Everyone that assisted us at this hotel was extremely kind and professional. After all, it’s Disneyworld right? We definitely enjoyed our stay here and looking forward to going again!

My stay at this resort was. interesting. I stayed in a room that had about 3 bedrooms and I’ll just go straight to the problems first which are the reasons the rating is so low. The shower head sounds like it’s firing a machine gun. The laundry room makes you wonder if something just died whenever it finishes. I went upstairs to lay in bed and there was a lizard next to me. The arcade is extremely small and does a great job at disappointing kids. I also had one of those cups that let you have unlimited refills at a soda machine near one of the resorts restaurant’s and when I got Coca-​Cola it tasted disgusting so much at the point I had to empty all the cola out of my cup.
Now that I have all of that out of the way, here’s why the rating isn’t 1 star. Other than the problems I said, the room I stayed at wasn’t too small and it had mostly everything you need. I like the theme of the resort and it looks good. I didn’t really get a chance to eat at the restaurant’s so I can’t judge about that. The thing that was great about this specific Disney resort is the pool. It’s a beach themed pool, it had enough space along with a sandcastle slide that was much faster and longer than the other resorts I’ve stayed at which had similar-​sized pools. I don’t really have much to say anymore so that’s it.

This resort is really nice and gives you the ‘Welcome home” greeting just like the other resorts and they really pull out the red carpet for you trying to make you feel at home and doing everything they can for you.
The resort is one of the three that connect to Downtown Disney via water ferry. The other two are: Saratoga Springs and Port Orleans, which is split into two sections. This is really convenient because it takes a shorter time for the ferry to reach Downtown Disney than the bus.
Also, like other resorts, there are bus stops throughout the resort where you can catch a bus to any of the four parks, water parks and Downtown Disney. The bus stops are placed conveniently so that no matter where you’re staying you’re close enough to where you don’t have to walk very far to get to one. The bust stop in front of the lobby is great because it’s the first and last stop the buses make at the resort. So if you’re at the main pool, the lobby or Olivia’s then you can catch a bus here and take it to your bus stop. Also, if you just want to go to the lobby, the main pool or Olivia’s you can catch a bus from your stop no matter where it says it’s going and you will be dropped off at the front before it heads to its destination.
The pools are essentially open 24 hours. They have «set» hours, but there’s only a lifeguard at the main pool so the others are a free for all anyway. It’s really nice to take a swim in a clean, heated pool at 1am. It’s also super convenient that the «satellite pools» also have snack shacks that sell food and drinks so that you don’t have to worry about packing a lunch or going all the way to the main pool so you can eat.
The only thing I don’t like is the inside aesthetic. I know it’s trivial to some, but it costs a lot to stay at these resorts and the décor here just looks really tacky. I understand that this was probably the look they were going for, but I really don’t like it. The bathtub was white and the shower walls were pink. The bathroom tiles were white and tan white. Personally I don’t care for Mexican pavers because you can’t tell if they’re really clean or not.
#52/​100

I can’t believe this is my first review on Old Key West since we always stay here! We have stayed here since 2006 I believe. We are DVC members and we always get the 2 bedroom suite since there usually is 5 of us. We once got the 1 bedroom suite… it was a mess! There wasn’t enough room. My poor brother was on an airmattress and my fiancé and I were on the pull out couch. … anyways, its the biggest suite on Disney Property and it has a great view. The kitchen is spacious and we always order from Garden Grocerer and just cook for ourselves. It saves money and you dont have to go through the hassle of booking a restuarant every night. Its a wonderful place to stay! The only complaint I have is that we dont get Mousekeeping every day like other resorts. We get it once a week so you may have to use a towel more than once unless you plan to call every day for fresh towels.
Olivia’s is the restaurant on property. Its okay. Nothing to write home about. We go here on the last day after we have packed up for breakfast… Really nothing special. Eggs, french toast, pancakes. you know, the usual suspects.

Stayed here for 5 days in a studio DVC unit. The unit itself was in need of a major renovation. It had 2 Queen beds enough for the 4 of us. Came with a mini kitchen, bar sink, microwave, coffee maker, toaster and mini fridge. Smelled overwhelmingly of bleach. Shuttle stops are all around the property going to all the major parks. If the weather is nice you can take the boat to downtown Disney. My kids loved the craft room, there is so much to do with them on property that you can relax in between park days. We would definitely stay here again once they’ve remodeled the rooms.

My first stay here. My uncle has a time share and gave us two night to use. The property is very spread out and is huge. It’s a lot of walking to get around on the resort itself.
The rooms are nice and clean but dated. They are just you’re average hotel room on the inside but very pretty on the outside. They are suites so you do have a nice kitchenette. No freezer though in our fridge.
It is a timeshare so no maid service or fresh towels unless you want to be charged for fresh towels. If you need some, I suggest grabbing some from the pool. Pools are nice nothing special either but they do have a hot tub which is great!
The resort restaurant food is average and overpriced. It’s really nice that they have a boat shuttle to downtown Disney from the resort. That was my favorite part. Staff was very helpful.

We’ve been staying at OKW for years, this was one of the first Disney timeshare properties so the size of the rooms as well as the huge property layout is way over the top.
The rooms at OKW are huge! It’s also the lowest of Disney Vacation Club points to stay at this Disney resort.
The property is so spread out, it seems like the bus shuttles take forever…
The pools are also spaced far apart. There are so many pools to accommodate all the hotel sections, its not very inviting.
These are older units but are kept up nicely. It really is a treat to stay at OKW because the rooms are larger and the points are lower.
If your low on points, consider Disney’s Old Key West Resort. Its close to Downtown Disney and the water parks. The bus ride to the parks takes forever…

After staying off property for years, we decided to cost dollar average it and start to stay on property. At first we stayed at resort hotels. They’re nice, pricey but alas just a hotel room. How do you get more for your money at Disney? You rent a DVC (Disney Vacation Club) member’s points.
You don’t have to be a DVC Member to stay here. Rent points through Dave’s DVC Rental instead of buying from Priceline or even from Disney and save a bundle. Ok, I’m not sure you save money but you kind of do. You can stay at a Villa but Disney charges around $ 450 a night. Rent from a DVC member and go off season and pay around $ 300 a night. This is the same as what it costs to stay at Port Orleans in a hotel room except at the Villas you get an enormous condo to stay in with full kitchen, laundry and jacuzzi tub. This condo was bigger than our house and overlooked a fairway of the LBV Golf Club.
You read reviews that the place is dated. It’s the oldest in the time-​share Villas, so I’ll yield that but there is a reason they call it Old Key West and not New Key West. The rooms all have spacious interiors and modern amenities all throughout. We didn’t want for anything. In lieu of purchasing a dining plan, we opted to eat most of meals in the condo. This saved us a bundle but justified any additional costs we paid in our stay and believe me, the extra costs to stay here instead of Port Orleans in negligible. You do get more for your money in this respect. If you don’t have a car, there is grocery service you can use that costs about $ 40 to buy and deliver your goods. Still cheaper than a meal plan and renting a car or cab.
The resort itself is basic. That suits me just well as I don’t require 5 pools. There is one pool with a water slide, a hot tub that is always good and hot, one dry sauna. There are other pools around the complex but not as big as the main pool. There is a seated restaurant, a mini bar, and a quick serve station on the premises. We were able to acquire a room by the main check in and right across from the shuttle pick up. Convenient for those tired legs. Getting your reservation in early will allow to do this. This puts you close to the concierge, general store, gift shop, and main pool.
Kudos: Our door on the entertainment center was broken. They had it fixed in a couple of hours. Great customer service at Activities Room, Concierge and Front Desk.
Citicisms: There is no business center for guests so you’ll have to get someone at the desk to let you print off your boarding passes. Also, the General Store doesn’t open until 7am, so for early risers like me, you’ll either have to wait to get a newspaper or get in the car and drive to the Hess station.
I really liked it here and would easily stay here again.

Top 10 things I love about Disney’s Old Key West…
Spacious Room Size
Old Key West was the very first Disney Vacation Club resorts built. Since then, DVC has changed the basic floor plan of its units. The rooms at Old Key West are quite a bit larger than the ones at the other DVC resorts. That makes Old Key West a perfect choice for guests who prefer a little more room to move around.
Sauna at the Pool
Old Key West is the only Walt Disney World resort with a sauna by the pool. It is located near the main pool, inside the resort’s iconic lighthouse.
Quiet Setting
Old Key West has a relaxing, casual feel. More than any other DVC resort, this one has a homey, laid-​back feel. Just imagine enjoying your coffee with a book on one of the decks in the morning, as the rabbits and turtles are busy looking for things to nibble in the grass below. It’s a quiet, mellow retreat — perfect following a hectic day in the parks.
Parking Near Rooms
People who drive to Walt Disney World enjoy the convenience of being able to park near their villa. At Old Key West there are no long hallways to walk down. This makes it especially easy when bringing in heavy groceries and piles of luggage.
Golf
Are you a fan of golf? The Lake Buena Vista Golf Course, located near Downtown Disney and Disney’s Saratoga Springs Resort, winds its way right through the middle of the Old Key West Resort. Even if you don’t golf, it sure makes for a pretty view from your villa.
Two Queen Beds in Studios
Old Key West is the only resort with two queen beds in the studio villas. All the others have a bed and a sofa bed. When I am visiting Walt Disney World with friends, this is the resort I like best because we both get to sleep in a real bed.
Nature Path to Downtown Disney
Old Key West has a beautiful nature trail that leads to Saratoga Springs and Downtown Disney. It’s about a 20 – 30 minute walk each way and is just lovely. I love Walt Disney World, but every now and then it’s nice to get away from it all. This trail is an especially nice way to reconnect with nature. The only people you will see are most likely passing by in a boat.
Outdoor Sports Courts
Not all of the resorts at Walt Disney World have outdoor sports courts, but Old Key West is one of them. In addition to shuffleboard, this resort also has tennis courts and a basketball court. They also have ping pong and pool tables, in addition to bike rentals. There’s a ton of fun things to do here.
Olivia’s
The much loved Olivia’s restaurant is enough to bring some guests back time and time again. Olivia’s is a casual, down-​home eatery with great, friendly service that makes you feel like you’re visiting family. The staff remember you and make a point to say hi and ask how your day’s been. In addition to the main dining room, there is a small sunroom with photos of members all over the walls and the sweet patio shown above.
Boat Transportation to Downtown Disney
It’s easy to get to Downtown Disney via the DVC Ferry. Every 20 minutes one of seven ferries with names like Florida Queen and Delta Lady takes off to traverse the waters of the Sassagoula River, giving guests a leisurely ride past the Treehouse Villas and Saratoga Springs. This is an especially nice ride in the early evening hours.

This is a very disappointing review for me to write. I am a 10 year + vacation club member and have stayed here many times. This recent stay was the worst. Checked in at 11:30, room not ready which was fine, but, i was supposed to receive a text message when it was ready as the online and in person check in states. I never got the text and had to leave the magic kingdom at 10 to come to hotel in hopes of getting in to my room.
I requested a room on the golf course and understand the possible issues but day 1 a golf ball smashed through the table on my patio when I was sitting at it. I called the front desk within minutes and an engineer showed up 2 days later but the table was never replaced nor was the plastic debris and shards ever cleaned up. I checked out with the patio looking exactly like it did after the ball hit.
On evening number two I caught a person looking in the window into my room at midnight. A peeping tom! I immediately called security and they came shortly after but obviously they couldn’t do anything the guy was gone.
On day 4 called in the evening to request a late checkout due to the lack of sleep I had received the previous evenings with all that we experienced. No was the answer. Two managers up. No.
It is just really disappointing when I have been a loyal Disney patron, have spent tens of thousands of dollars and I am not able to receive 3 hours past check out to try and get some uninterrupted sleep.
So moral of the story, Disney is just like anywhere else, you need to be cautious and smart and only the bottom line matters, not guests having a magical experience.