Disney’s Magical Express

Would be much better if Disney ran it instead of Mears, they stink! Their drivers are pulled off the street put through a quick training class and called bus drivers and handed $ 9 an hour, and it shows in the service they provide for Disney.

horrible!!! do not use this service!!! be warned. do not spend your whole trip rebuild the luggage that never shows thanks to dme.

If I could I would give this ZERO STARS! I have not even arrived and the service I have received from customer service was horrible. After not receiving my packet in the mail 3 business days prior to my trip I called for help. The was after I had called earlier in the week and they had not sent them because they did not have my address l, which was clearly typed on my reservation form. The Disney cast member who answered said they were sent to the printer and would take 7 – 10 days to get to me. This means they will arrive the day after we arrive arrive to Orlando or later. He said he would get the supervisor who could authorize express processing. The supervisor was absolutely NO help! He told me if I did not receive them to ask other families we were traveling with if they have extras (each person is sent only one tag). He said if we were unable to get tags we could just take he bags ourselves. I am traveling with 3 small children, having a bag services is what made this so appealing rather then renting a car. He did nothing to help the situation, he did not offer to expedite. All he said was I had to just sit and wait and maybe they would come early. As an actually Disney company I cannot believe this was the approach they took. Disney has always been a company that is all about customer service and bending over backwards to make the guests experience as magical as possible. Definitely not the case here! I may just buck up and rent a car now and forego the whole DME all together. This is a two thumbs down experience!!!

Let me start off by saying that we are still waiting for our luggage and it’s After 1am. Our flight landed at 8:30pm and I we told that the luggage could take up to 3 hours after we landed. I called the luggage services and now they said it was a minimum of 3 hours and it would take 5 hours. This is ridiculous… i recommend taking the bus, but bringing your luggage with you! This is not worth it.

They send you Disney luggage tags prior to your trip, which means your bags will automatically be delivered from the Orlando airport to your room. Nice feature and perk. However, it can take 4 – 6 hours after you arrive for your bags to make it to your room — so be sure to pack and take with you anything you might need that night. Our bags didn’t make it to our room until after our son was asleep for the night (so we had to improvise on PJs, toothbrush, etc.).

I always use magical express when I visit Disney. I like that my luggage shows up at my hotel room magically and I can just board the bus and be driven to my resort. Awesome! The bus ride includes many videos of your trip and how to use My Disney app which everyone should use. I enjoy the plush seating and temp controlled environment. The videos offer trivia before the info starts and cartoons after info is given. We always enjoy testing our knowledge and watching it even if Gus is a tad goofy. Last time I was here I was first off and this time I am last but I am not going to let that get me down. I am just happy to be here. I know some people sigh about the 75 minute timeframe but I am it driving so… It’s all good!

Very slow. Our plane landed at 11PM and we were in our hotel (3^rd stop) at 1AM. On the way back, we took a $ 23 Über and thought it was way more worth it than taking this magical express.

Would never use this again for business travel.
They automatically generate a checked baggage tag for your return flight whether you want it or not. This is left on your hotel room door the evening before your return flight. This caused huge problems for me when I tried to change my return flight. Delta couldn’t change my flight because their systems showed that I had already checked a bag because Disney had generated this baggage tag. So stupid. Wasted hours of my time.
The bus is slow, especially if you’re not the first stop.
Not sure which is worse, this bus service or the horribly overpriced Orlando yellow taxis.
Orlando airport doesn’t allow nice cheap Über X pickups. For business travelers, I recommend taking any hotel shuttle to any airport hotel, and then taking Über X from there.

Disney’s Magical Express is the best airport ground transportation service that I have ever experienced. The free service take you from Orlando International Airport to your Walt Disney World resort (on-​property). Signage from the arrival concourse is clearly marked. At the check-​in area, you may use your Magic Band to check in for the bus and you will be directed to the boarding queue for your resort. Disney’s Magical Express supplies luggage tags so that checked luggage may be put right on the motorcoach. You don’t have to claim it at baggage claim. (Carry-​on luggage may be given to the driver at time of boarding for stowage under the motorcoach.)
A day prior to departure, a notice will be left at your room indicating the bus pick-​up time for your departing flight. If you are on a participating carrier (ours was United Airlines) a printed boarding pass will also be delivered to you. Checked luggage may be checked in curbside at the resort.
Aboard the motorcoach, cartoons are shown as well an an introductory video. On the return, a video provides suggestions for your net visit to Walt Disney World.
An outstanding service!

If you have checked bags do not leave them with the Magical express to get them to your destination. We checked our bags with Magical Express, and they delivered them to the airport too early. Our bags arrived 10 hours ahead of us, and were stolen at the airport. All of our gifts cloths and souvenirs were lost. Disney’s Magical customer service did not care as they got the bags to the airport. My advise is leave your bag with the bell captain and then check it yourself!

If you get in after 10pm… DO NOT TAKE THE MAGIC EXPRESS.
Our plane arrived at 1015pm, our luggage was there when we got to baggage claim. We grabbed our luggage, MAGIC EXPRESS does not get your luggage for you after 10pm. Walked across the airport. Once we checked in to magic express we waited about 15 – 20 min for a bus. That wasn’t too bad.
We were staying at the Caribbean Beach Club, they loaded us on and the driver listed his stops. We were stop 6. We did not arrive to our room until well after 1AM. With 2 kids, luggage and a packed week ahead.

Thought it would be really convenient to use the magic express to transport my bags to the resort where I am staying for a conference. I landed around 9:30 it is now midnight and no bags. According to the bellhop baggage delivery usually takes between 3 and 6 hours. So basically if you get here in the evening forget about clothing, pajamas, shower stuff. And you can’t go to sleep until the middle of the night because you have to be awake for your bags to arrive.
Looking forward to my 7 a.m. conference start time after waiting up for my bags until 3am!

We have used this service a few times before and it has always been great. Not sure what has happened. Waited forever to get a bus, luckily we were the first stop.
I like that they show a video during the ride, but it could use some updating or changes in what they show. There are a million older cartoons, but it’s always the same ones showing.

Bus was clean and fine the problem was getting on, wait was an hour, then once on we arrived at first stop, had to wait 30 min to even open doors and let people off, then yep about 15 – 20 min to let people off then finally to our stop. So 2 and a half hours after our flight landed we arrived to hotel… next time I will get a car service. The video onboard was way too loud. Very inconvenient.

People including the driver are very friendly. I think every single one of them said hello and directed us on the way to our bus however we were about the second to last people to board and as we got on the bus smelled of sweat and hot humanity. Everyone had their paper fans going and they were probably sitting idle much longer before we arrived. They might as well turn the A/​C off because it’s just blowing hot air. Our trip had an option to get a rental car and we will definitely do that next time. This ride to our room at the Boardwalk Villas is no vacation. My daughter is literally dripping sweat down her face. The TVs that all the other reviews have said has such a good intro video to the park wouldn’t even work right the screen was going crazy the whole time. We have literally had better bus rides in developing countries. The Magical Express’ magic ran out long ago. Bad note to start our vacation on.

The idea of Disney’s Magical Express gives me anxiety. So many kids, so many bags… ugh! But I should have known to expect better from Disney. The Magical Express was so easy to use, so convenient, that I’m kicking myself for renting a car so many times before.
Once you land, I’ll admit that it is a bit of a haul down to the Magical Express area, but that’s where the frustration ends. We had our Magic Bands, so we just scanned those and they told us which queue to get in. We boarded the bus almost immediately and within 10 minutes we were on the way. (I will say the bus was almost full when we boarded, so who knows how long everyone else was sitting there).
We watched a fun little video about Disney World on the way to Orlando, and after 2 stops we were at our hotel!
On the way back, they gave us a time to show up for the bus. They checked our bags at our hotel prior to boarding and we were on our way. The bus did make a TON of stops at other resorts on the way to the airport, but they have a different video playing and it was kind of nice to relax and not worry about tolls or driving.
I will definitely use this again. A nice way to have one less thing to worry about, and one less cost from renting a car.

This is one of the few services that is free that I truly trust.
If you are traveling to Orlando International and staying at a WDW resort, it only makes sense to use Disney’s Magical Express. It’s a free service where your check-​in bags are delivered to your hotel room so you can bypass baggage claim. Additionally, you get motor coach transport to your WDW resort. I’ve used Magical Express many times and it never fails.
You need to set it up in advance, so be sure to call Disney while you’re still at home, since they will mail you special luggage tags to put onto your bags so they know to deliver them to your resort.
Note that there are times where you would have to go to baggage claim yourself (e.g. if your flight is super early or super late) but for the most part they do a good job.
When leaving WDW, the motor coach will pick you up around 3 hours before your flight. Utilize the airline check-​in at your hotel so you don’t have to check-​in any bags when you get to Orlando International.
Overall, this is an awesome service that Disney provides — I highly recommend!

If you are going to Disney and have a reservation at one of the Disney resorts, I HIGHLY recommend using Disney’s Magical Express services! Once you touchdown at Orlando Airport, head on down to Level 1 on the B side. Check in using your Disney Magic Band at the Magical Express counter. The clerk will then direct you to which bus line you need to take to your resort and from there, just sit back and enjoy the smooth ride. You have nothing to worry about even if you checked in your luggage. As long as you have the correct Disney tags attached to your luggage, Disney cast members will retrieve your luggage from the airport and deliver it to your room at no extra charge!
When your checking out of your resort. On the morning before check out, they will place a Disney Magical Express departure voucher on your door knob. In it, you will find a description of your flight# and time, and details about your scheduled pickup from the Express bus to the airport.
Verdict — If you’re strictly visiting Disney World only, I would highly suggest using Magical Express services. But, if you plan on visiting Universal Studios, Sea World, and other theme parks outside of Disney World or even shopping at the outlets, then I would suggest renting a car. As far as service goes with Disney’s Magical Express, it is fantastic. Every driver we encountered was very courteous and polite.

This is the best service on planet earth!
Picture coming off the plane. You know you have to get wait around for your luggage, wait for your rental car, wait on the highway to your hotel.
I just painted a suck ass picture for you right?
Now imaging walking off the plane, feeling fabulous and walking on a grand air conditioned Disney bus. Complete with a special Disney video to get you pumped up for your vacation.
Sounds magical right?
Welcome to Disney’s Magical Express!
to use the Disney’s Magical Express feature, they send you tags for your luggage. You put them on the handle and magically they wind up in your room.
That’s it.
The Orlando airport knows to put your luggage on the correct bus and deliver it to your room.
No fuss, no muss and its included with your Disney hotel stay.
If that doesn’t sound like pixie dust.

One of the benefits of staying at the Disney World resort properties is that you are able to utilize Disney Magic Express to and from the airport directly to your resort. If you arrive before 10pm at the airport they will even pick up your bags from baggage claim and have them delivered to your hotel room. We unfortunately arrived late due to a flight delay, so we had to pick up our own bags, but it was still convenient to take our bags to the Disney transportation area, check in and we were off to our resort in no time.
On the way back to the airport, make sure you check in at your resort and you can have all your bags checked and transported to your plane without the hassle of carrying them around and having to check them in at the airport. This was especially helpful since there was some time between check-​out at our hotel and the time of our flights. Since we had checked our bags at the hotel already we were able to spend some extra time at the theme parks before our departure.
The buses are all well-​maintained and the ride to and from the airport was hassle-​free and quick. Definitely take advantage of this service if you can.