Jon was great! for a neophite who gets very frusrated when it comes to anything to do with electronics, he was very patient with me teaching me how to use all the various wireless systems. In fact, he responded immmediately to a phone call when I could not access my wireless downstairs right before having a large group over for the superbowl… needless to say I didn’t realize that the system was off! Their products are very high end and yet affordable and their service is impeccable! I would and I have recommended them at every opportunity