Something as simple as a vanilla shake should not turn into a customer having to call corporate. Went through the drive thru and ordered a vanilla shake witch was not for me. When it was given to me I saw red in it and told the manager on duty that the person has food allergies could I please get a new one. He stated that it was vanilla and nothing was wrong with it. So I had no choice but to get out and go inside. After showing him and explaining how rude he was he replaced it. He didn’t want to give me a receipt or corporates number. After filing a complaint I received a phone call from another manager and she apologized but truth be told I am not sure I want to come back.
John P.
Classificação do local: 1 Lake Forest, IL
Manager, Juan Alverz, is rude a hot head. We waited a long time in the drive thru and when we got up to the pick, we were told our food wasn’t ready and to move up. When I asked how long it going to be, Mr. Alverez comes tot eh window and tells me to move up and call me «a sh… t» in front of my 12 year old son. when I tell him that I want to know how long the wait is. He slams the window shut and then threatens to call the police. Not a single acknowledgment of the delay or a «please’.
Allison K.
Classificação do local: 4 Lake Bluff, IL
Best MCDonald’s I have been to. Crazy fast and always friendly. The staff knows what they are doing and I haven’t gotten the wrong order in five years at this one.
Samantha S.
Classificação do local: 3 Chicago, IL
Busy but efficient. If you’re ordering anything unusual be sure to check your order(i.e., if you don’t want cheese etc.) because they frequently forget. If you’re ordering the norm they’re great.