Rocky Mountain Chocolate Factory

I came here last week. The service was friendly and the almond caramel apple I had was nice, crunchy and fresh. Located in the village near all the outlet stores.

I have a thing for sweets & this place definitely hit the spot for me! Quick & friendly service! If my waistline could handle it I would have tried one of everything!

This is a place that we ask ways stop at for a sweet snack. Of course it’s a franchise, so similar to most of the other RMCF’s.
This location seems to have a great staff, they have always been attentive and patient with me when shopping. The selection is good, and they always have the amazing looking chocolates on display to lure you in!
Why only 3 stars? Unfortunately I have been served chocolate a few times that has been, well aged to long. :(The staff always apologizes and gives me a fresh item, but it seems to happen more often than I would expect.

After reading some reviews, I expected a grumpy cashier and got a nice and happy one.

I came here today with my boyfriend. We got a chile limon Carmel apple and a s’more chocolate. The Carmel apple was an odd flavor, we had never heard of so we decided to give it a try. It was interesting, it didn’t taste bad! It was good but just… different. The s’more was very good. My only compliant would be that the girl working the register was in a very bad mood. She was very rude. Let’s just say quality customer service was not a priority of hers.

Way overpriced but at least the quality is decent. The service is just ok. If you need a special sweet gift in a hurry this place works out well. I wouldn’t just pop in for overpriced treats though.

The place was not crowded, however the girl running the cash register decided to take her bad mood out on me. I was ignored for several minutes whiles standing directly in front of her. When she finally decided to look up she asked me if I would like something. I pointed to each thing I wanted and watched her pull each tray out. I looked down to get my cash and then took the bag and left. I should have checked my back before I left but didnt think I had to since I watched her pull out each tray. When I got home to Los Angeles, my order was wrong. It seems like she pulled out trays because she knew I was watching, but then intentionally put the wrong items in. I had half of what I wanted. The rest was different stuff from my order.
We all have bad days, and customer service can be taxing. I know, I used to work retail also. However, I didnt deserve to be the target at whatever internal rage this particular person felt. It seems like she went out of her way to screw up my order. I visit the Village often as I have relatives there. But I wont be back to this store. Rude.

The best caramel apple in the universe…